HM Passport Office Backlogs
Debate between Christine Jardine and Kevin Foster(2 years ago)
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Kevin Foster
To the latter part, yes. I am happy to have the details. As I have said, in terms of processing times, between January and March, more than 90% of cases were completed within six weeks. Although we advise people to allow 10 weeks, the vast majority of people are getting their passports much more quickly.
Christine Jardine (Edinburgh West) (LD)
I appreciate what the Minister says about understanding the problems, but I feel that saying to people, “Get your applications in on time,” does not really cover it. One of our main problems is that when our staff call, they are asked whether it is passports, Ukraine or other. Most of the cases that need to be expedited come under “other”, but when they go on to that line, the people there say, “Email us.” We are already doing that and emails are lying there unanswered for two months. At the moment, in every area, the Home Office seems to be high on rhetoric and low on delivery. Can the Minister take back to the Secretary of the State that this is simply not working anymore and that drastic action is needed to knock the system into shape?
Kevin Foster
Advising people to apply strikes me as good advice if people are planning a holiday. I am pleased to note that since that advice was given we have seen more applications coming in this week. In terms of being low on delivery, we delivered more than 1 million passport decisions last month—a record number. There is a significant amount of work being done by dedicated teams. We are bringing in more staff to be able to do more. We have even expanded our delivery network to cope with the output that we now have, as touched on in an answer to a previous question. We recognise those pressures and those issues, but that is why we have advised for some time to allow 10 weeks. If people are looking to go on holiday this summer, our advice is firmly, “Get your application in now.”