Delivery Charges (Scotland) Debate
Full Debate: Read Full DebateDepartment: Department for Business, Energy and Industrial Strategy
Christine Jardine
Main Page: Christine Jardine (Liberal Democrat - Edinburgh West)Department Debates - View all Christine Jardine's debates with the Department for Business, Energy and Industrial Strategy
Delivery Charges (Scotland)
Christine Jardine Excerpts(7 years ago)
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Margot James
I am not aware of any contact. My office has not had any, but I will find out whether any other offices in my Department have had any contact and write to my hon. Friend with the answer. Obviously this is not a devolved matter, but since he has asked, I will give him the answer.
Online shopping is an increasingly important part of our economy.
Margot James
I will give way in a minute, but I want to cover a lot of points made in the debate and I have only 10 minutes or so.
Retailers have legal obligations to be up-front about their delivery charges—where they deliver to, what they charge, and any premiums that apply—before an order is placed, so that consumers at least have the information they need under consumer law and can make informed decisions before purchasing online.
Christine Jardine
Does the Minister agree that it is frustrating that Sir Robert Smith, the then MP for West Aberdeenshire and Kincardine, introduced a private Member’s Bill to address this very issue back in 2013—yet here we are, four years down the line, and no progress has been made?
Margot James
I certainly understand the hon. Lady’s frustration, and the frustration felt and expressed by other Members of Parliament this afternoon. I was not aware of that, although I was a Member at the time. I missed that private Member’s Bill, but clearly this issue has a lot of history, and is all the more frustrating for that, as the hon. Lady says.
Consumers must have the information needed under consumer law. At the same time, if retailers are to exploit fully the vast market potential of online business, they will need to listen to and respond to the needs of consumers in all parts of the country, developing effective delivery solutions throughout the United Kingdom.
The Government strongly encourage businesses to provide consumers as far as possible with a range of affordable delivery options. It is really up to businesses to determine the most appropriate delivery options for their products.