Service Accommodation

Christian Wakeford Excerpts

Tuesday 19th December 2023 Westminster Hall

[Alistair Strathern (Mid Bedfordshire) (Lab)]

I beg to move,

That this House has considered the adequacy of service accommodation.

It is a pleasure to serve under your chairship, Dame Angela, not least because that means that I will not have at least one razor-sharp intervention where I would be blushing as I try to react in this, my maiden Westminster Hall debate. I am grateful to everyone who has taken the time to be here and that both the Minister and the shadow Minister are in their places. I reassure everyone that I do not intend to speak at great length because I am aware that colleagues also wish to contribute. I want to ensure that everyone gets an opportunity to speak on the issue of how service accommodation affects their constituents at the moment.

I begin by putting on record my heartfelt thanks to everyone who serves in our armed forces. They work tirelessly to keep our nation safe. I pay tribute to them and their families for the selfless sacrifice that they make on our behalf every day. With friends and families who serve and have served, I know all too well the pride that they take in the opportunity to serve our country and the seriousness with which they take their duties.

I am incredibly grateful to the many people in the services and their family members who have taken the time over the past few weeks and months to speak to me about forces accommodation, and to those who have taken the time to fill out the questionnaire prepared by the House before this debate. I know that this is not always an issue that feels particularly comfortable or easy to speak up on, and that it is not always felt to be the done thing. But it is so important that everyone in this place understands the issues that people in service accommodation face so that those can adequately be tackled. I am grateful to everyone who has taken the time to assist in preparing for today’s debate.

I am incredibly proud to stand here representing Mid Bedfordshire, which is home to not one but two forces bases, at Chicksands and Henlow. A great pleasure of my role has been getting out and about to speak to members of the armed forces community across Mid Bedfordshire—to their families, their friends and even existing servicemen. Regardless of whom I speak to, one thing is clear: the resolute pride they all feel in the opportunity to serve and their absolute commitment to doing their utmost to keep us all safe at home and abroad.

I think colleagues will share my sentiment that anyone who makes the decision to put on a uniform and step forward to serve should expect to live in dignity in decent housing, where they and their family can feel truly at home. For the families of loved ones living with our servicemen and women, moving into service accommodation is not simply a case of stepping into a new building. It often means upping sticks, moving to a completely unfamiliar place, sending children to new schools and getting their whole family used to a completely new environment. For service personnel, it can be so much more. Service duty can mean months spent away from home, family and friends, in tough and arduous settings that can test the physical and mental endurance of even the most resolute members of our services. After going through all that, the least we should be able to say to them and their families is that the state of their accommodation should not be a mental endurance test for them. Sadly, that is not currently the case for all of them.

[Christian Wakeford (Bury South) (Lab)]

My hon. Friend is making a very powerful speech in his first, and hopefully not his last, Westminster Hall debate. Over the last couple of years, I have been fortunate enough to go to many different bases across the country to speak to servicemen and women. The overall concern that every single one has is the accommodation. I have seen some of that at first hand, and issues include mould and cracks in the walls. Why does he think that that main part of service life has been treated so poorly for so long?

[Alistair Strathern]

I thank my hon. Friend for his intervention and for his work over many years to highlight this issue, and to speak to our servicemen to properly understand the challenges that they face in their accommodation. To me, it is clearly unacceptable to allow the situation to continue. We can all have an argument today about where we think the root cause of this issue lies. There is a fair amount of accountability to be had, but this has dragged over the last decade. I hope no one on either side of the House will feel that we can allow the situation to continue any longer. I look forward to discussing what we can all do in this House to ensure that it does not.

Few will forget the challenges we saw last winter. Service accommodation hit crisis point. Images flooded social media of decrepit flats, mould, flooding and people with water dripping through their ceiling in the midst of a freezing winter. Repairs had stagnated, and our armed forces personnel had been forced to take to social media to share their experiences, because they had lost faith that any other means of getting through was having an impact. Sadly, the few channels available to them were simply not working. They were not able to report with confidence that an issue would be tackled, or, once reported, followed up on with the desired urgency. Many had to wait hours on end on the Pinnacle helpline, if they got through at all, to be able to raise an issue. Even then, they could not have confidence that it would be managed with the urgency required.

It was good for all of us across the House to hear an acknowledgement from the Government that standards have fallen below what should be expected for our brave service personnel and their families, and a commitment from the then Defence Minister, the right hon. and learned Member for Cheltenham (Alex Chalk). He said that it was “unconscionable” that people were moving into properties with mould, and that going forward, there would be a

“clear assurance from DIO that that will not happen again.”—[Official Report, 20 December 2022; Vol. 725, c. 145.]

Sadly, however, from speaking to servicemen and women in my constituency and across the country, we know that, year on year, the problems have remained: broken boilers, water pouring into homes, mould and an endless wait for basic repairs.

--- Later in debate ---

[Alistair Strathern]

My hon. Friend makes an incredibly powerful point. I know that she has been resolute in standing up not just for our service personnel, but for veterans in her previous job on the shadow Front Bench, and that she will continue to advocate for them passionately in her new roles. It is so important that we take this issue seriously. From speaking to servicemen and women and hearing from them through the survey that was carried out, it is so clear that allowing the issue to persist has a detrimental impact on their morale, their retention, and their sense of worth and value—something that should never be called into question for those who are putting themselves on the line on our behalf.

It is shameful that we have got to this point. Many will have seen the quotes from the survey that was carried out before today’s debate, and they should chill all of us. One mother reporting issues in her home told a story about her two-year-old daughter, who had

“been suffering from repeated chest infections and coughs”.

They had been getting worse month after month, exacerbated by the persistent, untreated mould in their home. Another person reported that the mould had affected their children’s health to the point where one of them had to be hospitalised with breathing difficulties. Those situations should shame us all. Living with a loved one in active service is tough enough. Our service families should not have the added anxiety of having to worry about the health impact that their home could be having on them and their loved ones.

Another key issue raised throughout the survey and throughout my conversations has been the impact of inadequate accommodation on morale, as my hon. Friend pointed out. It has driven personnel to despair and, in some cases, out of the service they had loved to serve. Stephen, who has served for 20 years in the armed forces, reported in the survey a “consistent” and constant

“erosion in the standard of family service accommodation”

over recent years.

[Christian Wakeford]

I thank my hon. Friend for kindly giving way a second time. The stats speak for themselves. Roughly one in three of our armed forces personnel are living in the poorest rated military accommodation, with a staggering 1,378 living in rental accommodation so poor that they do not have to pay any rent. That is a damning indictment of what is happening for, as my hon. Friend described it, our brave soldiers doing the right thing for our country. Does he not agree that we have been speaking about this for far too long, and that we need to change and address it now?

[Alistair Strathern]

I know my hon. Friend has been campaigning passionately on that issue, and I wholeheartedly agree. I will touch on the damning statistics shortly. The brutal sadness is that in my Mid Bedfordshire constituency, the figures are even worse. It is clearly time for words to come to an end and for action to follow. I hope that, in response to my questions at the end of my speech, the Minister will clarify when action will be forthcoming.

Stephen and his family have been pushed to the limit and they want to know why they are being penalised. Service personnel are expected to live and nurture their families in substandard accommodation, and to continue serving at a time when they do not feel that they are being valued. Accommodation should be a safe haven for service personnel and their families to rest, recuperate and recharge, but as Stephen and many others have reported, that is simply not the reality at the moment.

I wish to share one further heartbreaking story from a serving soldier who contacted my office. He asked to remain anonymous. On one occasion while staying in single living accommodation, he had to put up with no running water for a number of weeks. Throughout that period, he and his regiment were expected to maintain a level of hygiene as part of the exercises, but that was impossible without running water. Ultimately, they had no choice but to fork out for bottled water out of their own pockets and to heat it up to bathe. We are surely better than that indignity.

The soldier told my office of the broken nights he spent in a sleeping bag due to a broken boiler in the accommodation and a lack of heating in the bedrooms. I am sad to say that he spoke about the persistent experience of human faeces rising up time and again in an officer’s sink. I am sure we would all agree that this is a disgrace. It is time that we collectively renew our efforts to stamp out these problems once and for all.

Sadly, as those anecdotes have illuminated, and as colleagues’ testimony has shown, the issue is widespread. Across the country, more than 25,000 personnel—one in three—are living in grade 4 single living accommodation. Shockingly, the Government’s data shows that in my Mid Bedfordshire constituency, the number rises to 64% across the whole county—about double the national average. That cannot be good enough and it should bring shame on all of us. It certainly brings shame on me, as an MP entrusted to represent those servicemen and women, that too many of them—nearly two thirds—are currently residing in the worst-graded accommodation. We cannot allow that to continue. I would be grateful if the Minister outlined his plans to address it and set out how many service personnel in Bedfordshire he expects to remain in grade 4 accommodation by the end of next year.

Further analysis published last week found that mouldy military homes have increased by nearly 40%. After everything that happened last year, and the pledge to prepare for winter this year, the situation is sadly still getting worse. According to Ministry of Defence estimates, about 700 families promised mitigation work will not benefit from its completion until April 2024 at the earliest. That is far too long to wait, given the issues that we are talking about.

The standard of service accommodation has blatantly been neglected for too long, and it is sadly beginning to decline even further for some of the families I have been speaking to. Not enough has changed over the last 13 years. I would be grateful if the Minister gave us an update on the measures that he and his Department will take to ensure that contractors finally fulfil their duty to my families in Mid Bedfordshire. How many extra staff members have been recruited to ensure that emergency helplines are fully staffed this winter and to guarantee to all service personnel that there will be a response if they need one? How many fines have been handed out to contractors that have missed an emergency appointment to ensure that we are properly holding them to account? Will the Minister commit to ensuring that no serviceman or woman is forced out of their home over Christmas due to maintenance issues? How many service properties in Bedfordshire are still awaiting mitigation work for damp and mould this Christmas? Will the Minister give those families clarity about when the issue will be tackled?

It is paramount that those questions are answered. Colleagues from across the House will urge the Minister to act with the urgency that the situation requires. Those who step forward and serve deserve better. I know Members on both sides of the House would agree with that sentiment, but it is time for all of us, including the Minister, to commit to urgently finding a remedy to these problems.

I am proud that Labour has launched a campaign, “Homes Fit for Heroes”, to highlight some of the challenges and ensure that we remain absolutely, resolutely committed to addressing them if we are lucky enough to be in government. Labour will legislate to establish an armed forces commissioner who can act as a strong, independent voice for service personnel and their families and ensure that service accommodation finally feels like a priority for those who live in it. However, they should not have to wait for a change in Government to bring that about—that is why I am really happy to be having this debate.

I am glad that Members from across the House have joined us here to discuss this issue, which is really important to me, my constituents, my friends, my family and, most importantly, the brave men and women who serve this country. I look forward to discussing it more as the debate goes on.