(6 years, 11 months ago)
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I have raised the issue on behalf of my constituents in north Wales who feel that they do not have clarity on the signage and did not know that the tolls were there. I have had a letter back from Merseyflow, which says:
“I fully appreciate the points in reference to the new scheme which may have led people, particularly from outside of the area to be confused on the ways to pay.”
I have constituents who have paid the toll, who have been fined for not paying the toll and who were not clear, when the toll was introduced, that the toll was even there.
My right hon. Friend makes a very good point and leads me into the next part of my speech. I will quote Rachel from north Wales, who has seemingly had a similar experience to his constituents. She said:
“Two weeks ago I drove over to Walton for a long awaited hospital appointment. Not only is it a 120 mile round trip, it’s an area I don’t know at all so subsequently I was reliant 100% on my Google Maps. While crossing this new bridge I did see a brief sign that mentioned Mersey Flow, but as I was concentrating on the road in an unknown area I was paying more due care and attention to the road and not the sign about a method of payment, I just assumed that being a ‘Toll bridge’ there would be a booth at the other side. 3 days after this event I was told via friends that you had to pay online or I would receive a fine. I paid the £4 for both journeys. Today I received a fine like many other people, including one of my sisters after driving there at 1 am to collect my father from Liverpool airport”.
It is precisely the same experience as that of my right hon. Friend’s constituents. The issue does not just affect Halton and the surrounding boroughs, but is spreading its effects right across the sub-region and beyond into other areas.