Mortgage Interest

Chris Stephens Excerpts

Tuesday 19th June 2018 Westminster Hall

[Angela Crawley (Lanark and Hamilton East) (SNP)]

I beg to move,

That this House has considered support for mortgage interest.

It is a pleasure to serve under your chairship, Mr Hollobone.

When people develop disability during their working life, it can disrupt those lives in profound ways, often making it impossible for them to work. Disability will not always take a person’s life plans into account, and the Government have a responsibility to stabilise people’s lives in new circumstances. Recent changes to the Government support for mortgage interest scheme mean that the safety net to help such people to keep their homes is being eroded.

Taking out a mortgage over several decades is of course always a risk. Most people would never dream, on signing those papers, that a disability might one day affect their ability to pay the mortgage. Yet with about 170,000 claims for support for mortgage interest as of 2016, the issue is clearly widespread and affects a significant percentage of home-owning families in the UK.

Until 5 April 2018 the Government had offered support for mortgage interest as a benefit to homeowners in hardship. That covered only the interest payments on their mortgage. The amount borrowed, insurance policies and arrears were to be paid by the homeowner, but for disabled claimants that in practice would mean scraping the money together from their employment support allowance and personnel independence payments.

Since April, the Government have stopped mortgage interest support, instead offering a loan to be paid back with interest. It is repaid when the home is sold, ownership is transferred or the homeowner dies, making the sale of the house more costly and difficult for the claimant or members of the family. Many people are wary of taking out a loan due to that aspect of the policy, and the effect it might have on a future house sale.

Figures contained in the Office for Budget Responsibility’s “Economic and fiscal outlook” reveal that although all existing claimants have been contacted about the change, only about 10,000 have so far agreed to take up the loan. According to the document, that is

“90 per cent short of the 100,000 expected by the end of 2018-19.”

Many constituents have also approached me about the fact the loans will be delivered by Serco, a company exposed in the Paradise papers as having

“a history of problems, failures, fatal errors and overcharging”.

Problems with the policy may cause many people to sell their unaffordable homes and move into the private rented sector. In doing so, many would be eligible for housing benefit, but that would in fact create additional expense for the taxpayer: the average support for mortgage interest claimant under the pre-April rules received about £1,800 per year, whereas the average housing benefit claimant receives about £5,000 per year.

The Government have labelled the change a cost-saving exercise, and claim that it is done in the name of fairness. The Minister stated in a letter that

“the Government believes that it is right that, when they can, homeowners should repay this financial help they receive from taxpayers to accrue an asset, which may increase in value over time,”

However, it comes at the cost of forcing people to take on repayment of a new and unforeseen loan. At the same time, housing benefit can be paid to private landlords, who are able to pay their mortgages from taxpayer money given to tenants in receipt of housing benefit, without any of the associated requirements to repay. Even the Government and the Minister may agree that that is slightly hypocritical—it is not in keeping with the new term, the loan. The change in policy is causing extreme stress to already vulnerable individuals, in addition to forcing them to pay interest out of benefits that are designed to cover basic costs of living.

That was the case for my constituent, Alistair Dickson from Stonebyres, who was in receipt of the support for mortgage interest benefit. Mr Dickson was registered as blind at work and, as a result, had to leave his job. He receives employment support allowance and disability living allowance, and has been paying his mortgage and home insurance from those payments. As a result, his household budgets are extremely tight, and it is very important to him to be able to stay in his own home. This is where he has adapted to his new circumstances as a blind person, and where he feels safe. My constituent is unable to leave the house as often as he used to as a result of his disability, so that is where he feels most comfortable. He is aware that, financially, it would be easier for him to move into rented accommodation, but that would not offer the same security, comfort or familiarity as his own home. That is therefore not an option for him. I do not believe he is alone.

Tens of thousands of disabled people, people with long-term illnesses, and pensioners who had previously claimed support for mortgage interest but who have declined to take up a loan, are in the same position. They do not know where they will scrape together the money for their mortgages. They do not know if they should pack up their homes, downsize or go into rented accommodation. They do not know whether their only option is to take out a questionable Government loan. All they do know is that that terrible policy decision has been made, putting into jeopardy their ability to maintain their own home. On their behalf, therefore, I ask the Government to pause and reconsider an ill-designed policy change to ensure that they do not penalise homeowners.

[Chris Stephens (Glasgow South West) (SNP)]

My hon. Friend gives an excellent constituent example. Does she agree that many constituents across the UK found themselves getting a surprise letter from Serco, which caused fear and alarm across the board in people affected by this policy?

[Angela Crawley]

The Government’s decision to have Serco institute this policy seems rather absurd given its recent bad press. Again, I must ask the Government to pause and reconsider this ill-designed policy change, and make sure that we do not penalise homeowners for changes to their circumstances that are beyond their control. Will the Government consider that?

--- Later in debate ---

[Kit Malthouse]

I do not accept that sending people to Citizens Advice or the Money Advice Service for advice is irresponsible. That is exactly what those organisations are there to do, and they do it very well on a daily basis. Do not forget that the six weeks are from the loan offer—the point at which someone says in principle that they would like to have a loan. They then have six weeks in which to decide, execute the documents and send them back. There is a whole period before that in which people gather information and discuss the matter with their financial advisers and, indeed, with Serco if they need more information on which to make a decision. Do not forget that the communication process started in July last year, so it has been ongoing for quite a while, and tens of thousands of people have successfully made a decision either way.

[Chris Stephens]

The Minister seems to indicate that affected individuals receive correspondence from his Department before the Serco letter. That is not what my constituents tell me, so will he place that correspondence in the Library for us to review?

[Kit Malthouse]

No, people do not receive correspondence prior to the Serco letter. An initial letter and an information booklet are sent out by Serco to warm them up to the change that is coming, and there is then a variety of follow-up information. Once someone has had all the information and thinks they are in a position to make a decision, they are in effect handed over to the operations people in the Department, who proceed to execute the loan—or otherwise—and load them on to the system for payment. As I said, tens of thousands of people have successfully made the transition, and many people are now receiving payment of the new support for mortgage interest.

I want to move on to a couple of other issues. The hon. Member for Lanark and Hamilton East mentioned vulnerable recipients. We have taken particular care over those who are vulnerable and those who might not have the mental capacity to make financial decisions on their own. In those cases, the timeframe for execution, resolution and transition has been significantly extended. We are working with people either who we know are vulnerable or who were identified during the process as vulnerable to ensure that they have an appointed financial adviser, deputy or whatever it might be to make those financial decisions for them. That process is much longer; we are able to extend it to be pretty much as long as they need to make the position clear.

The hon. Lady raised a particular constituency case. I urge her to reassure her constituents that the new scheme is designed to maintain them in their home. On a day-to-day basis they will see absolutely no change whatsoever. They can stay in that home for as long as they like—for the rest of their natural life. The only change for them is if they sell that house or it is inherited by someone following their death and there is any equity in the house, the accumulated loan will be recovered from the proceeds. If there is no equity, we write the loan off. Do not forget that it is a very low-cost loan: the interest we charge is the same as that charged to the Government on their debt. It is in statute that it is a low-rate loan. We recognise that this is a disruption and change for people, but as we take the scheme forward we will try to make it as painless as possible.

We expect that a number of people will decide not to take the loan but to try to go it on their own, making their own mortgage payments. We are hearing anecdotally that people are either managing to make the rest of their mortgage payments or turning to family for assistance. However, if in three or four months’ time they do not think it is manageable, they think they have got themselves into trouble or they are in arrears on their mortgage because they have not been able to make payments, it is open to them to come back to us and reapply for SMI. If they are in trouble, we will be perfectly willing to backdate that to the date of change for them, to 6 or 7 April, to clear their arrears and ensure that we do not put anyone in a difficult position.

I stress that this change is about increasing sustainability and fairness, balancing the interests of the taxpayer against those of someone who is in extremis and needs assistance but nevertheless is in ownership of what could be a very valuable capital asset. In other parts of the benefit system, we do not necessarily allow people to accumulate capital assets. If someone applies for housing benefit, we look at their assets and if they have between £6,000 and £16,000 in cash in the bank, whatever it is that affects it. SMI is specifically about protecting people’s homes and ensuring that they are maintained in those homes for the long term.