Voter Registration

Debate between Chris Ruane and Julie Elliott

Wednesday 22nd October 2014 Westminster Hall

[Julie Elliott]

I absolutely endorse what my hon. Friend says. I have been in discussions with the university of Sunderland in recent weeks to look at that very issue and how it can maximise the number of students on the register. If the Government are prepared to get involved in such a process, that would be a help.

A final point about students and their NI number is that they might have the wrong number allocated, although they would be unaware of that. MPs do not deal with this problem every week, but it is not an uncommon situation for people to come to us because they have the wrong NI number, which they only become aware of when they try to claim a benefit.

For example, not so long ago I had a case of a young woman who had left school and become a hairdresser. She had always worked since leaving school and paid her taxes and her NI. It was only when she applied for maternity pay, when expecting her first child, that she suddenly got a letter from the Department for Work and Pensions saying that she had made no NI contributions. Clearly, that was not the case, and she could prove easily through payslips and her employee records that she had a full NI record. She was not aware of the problem, however, until she got to the point of needing to use the record.

[Chris Ruane (Vale of Clwyd) (Lab)]

My hon. Friend gives a graphic example of the issue with national insurance numbers. Is she aware that 35% of Muslim women do not have NI numbers? Where does that leave them when getting registered under the new system?

[Julie Elliott]

That is a pertinent point. The NI system is a good one in general, but it has flaws and is not perfect, and many issues arise from that. As I explained, many people will not be aware that there is a problem with their NI number until they do not data-match.

Given the housing shortage, the private rented sector has grown exponentially over the past 10 years. Even in my city, where house prices are relatively low, there is a shortage of social housing and people have difficulty getting mortgages, because of low wages, zero-hours contracts and so on. Even in Sunderland, therefore, we have a housing crisis and more people than ever, from all walks of life and all age groups, living in the private rented sector. It is a transient population, because of how our tenancies work, with short-term tenancies and people often moving home every six months, and they are difficult to reach.

The final group I want to mention are adults with no dependent children. They are not claiming benefits, their children are grown and they do not receive child benefit any more, and they are not yet at pensionable age. Often, that group of people are at a time in their life when they are downsizing and moving home. Does everyone remember to change the address in their NI records? Most people do not have that on their list of things to change. They are not doing anything wrong; they are still paying their contributions through their employer and so forth, but again their NI records are not as accurate as they should be. Again, only when those people seek a benefit from the NI system does that fact come to light. It is easily sorted out, but in the meantime they will not data-match. Furthermore, working people are busy people and they are often not at home when canvassers call, when the local authority is trying to improve their records. Again, through no fault of their own, they will be disfranchised.

Those are all genuine examples of people who do not actively want to be unable to vote, but have lifestyles that, under the new system and the speed of its introduction, make them difficult to reach. They will therefore fall off the register and be unable to vote.

I want to talk a little about my constituency. Sunderland Central falls within the electoral and local authority district of Sunderland. Our electoral services are famous. They do things well, they are efficient and quick, and they take enormous pride in what they do. It is a well resourced department, which does things well, to the extent that, historically, people from the department have gone around the world to help improve other countries’ electoral administration. That is how good they are. They have put Sunderland on the map. They are very quick at counts, to the point that at the past few general elections there has been no competition for us—nobody even tries any more. The votes for the three Sunderland MPs are counted, and the results are known, on the day that the votes have been cast, which is unique in this place. At the previous general election my seat was third to be declared in Sunderland, but my result was still in at 20 minutes to midnight, so I could relax a long time before many of my colleagues.

The electoral services staff in Sunderland have taken the changes incredibly seriously. They were part of the pilot and have been involved in working groups with the Government and the Electoral Commission to look at how to implement the system. Yet even in Sunderland there are massive problems. I want to read out a few things that the head of electoral services told me yesterday. She said:

“Following the Confirmation Live Run…Sunderland had a match rate of 84%. This was improved with Local Data Matching which brought the match up to 92%. This meant that in real terms Sunderland then delivered 15,753 Household Enquiry Forms…which were comprised of empty properties, student accommodation and non-responders to last year’s canvass. After reminders”—

that is, two things through the post—

“and a visit from personal canvassers, Sunderland has an outstanding total of 6,128 which is about 39% of the original total.”

Even after two letters and a personal call, Sunderland is still more than 6,000 people short under the new system.

--- Later in debate ---

[Julie Elliott]

I absolutely agree with my hon. Friend. More money and more time are needed to get the system right. As I said at the beginning, in principle we agree with individual voter registration, but the implementation has not been right.

[Chris Ruane]

On the dry run and the number of local government departments that then conducted their own local data-matching, there are 380 electoral registration officers in the country, but only 137 wrote to the Electoral Commission to say that they had done their dry run. My county was one—I pay tribute to our ERO, Gareth Evans, for doing so—and my hon. Friend’s county got an extra 10% registered. But two thirds could not be bothered. Was the Electoral Commission too lax in its monitoring and policing of the dry run?

[Julie Elliott]

The point is well made. Not enough information, time or thought has gone into how registration is happening. My hon. Friend’s electoral registration unit and my own are among the best in our countries, but quite frankly not all EROs are of the same standard. They vary enormously. They do not always use the same computer systems. Some are better than others, and some are better resourced than others. There is massive variation. We have one of the best electoral services departments in the country, but we are still having problems. The figures for some of the worst in the country will be dreadful.

Electoral Registration and Administration Bill

Debate between Chris Ruane and Julie Elliott

Wednesday 23rd May 2012 Commons Chamber

[Julie Elliott (Sunderland Central) (Lab)]

I should like to speak in support of the reasoned amendment tabled by my right hon. and hon. Friends, but before I make my points, I should like to comment on some of the issues that have been raised in the debate. I do not recognise the picture of electoral fraud being painted by some Members on the Government Benches. I have worked on elections for 30 years or more, and that is a world that I do not know. That is not to say that electoral fraud does not happen, and when it does, it should be tackled aggressively by the police and the authorities. The number of prosecutions is small, however, and it is perhaps stretching the truth to suggest it constitutes the general behaviour during elections.

I have sympathy with what my hon. Friend the Member for Mitcham and Morden (Siobhain McDonagh) said about heads of households, and about mums signing up for their families. We will lose that practice, which happens in a lot of places. Also, people already have the right to register individually; they do not have to register on a form filled in by the head of the household.

My final introductory comment relates to what the hon. Member for Pendle (Andrew Stephenson) said. Thank goodness postal voting on a specific issue is not going to return. The first time I applied for a postal vote was when I was expecting my second child. Although my baby was due in the week of an election, because I was active politically, I still wanted to vote. What a palaver it was getting that postal vote, so thank goodness the Bill does not include postal vote provisions.

Let me proceed to my main arguments. I speak from my personal experience of elections and on the basis of talking to the people who run elections in Sunderland—my local authority, the electoral registration officer and the elections officers. To put Sunderland in context, it has a fairly static population, not one that churns very quickly. We also have a high percentage of postal votes, partly as a result of the postal vote experiment of 2004, I think, when we had all-out postal vote elections. Many people have retained the right to their postal votes because they like voting that way; they find it convenient. The key to any election is not just having an accurate electoral register, but making it as easy as possible for people to cast the vote to which they are entitled.

Sunderland delivers its counts very quickly—something of which I am proud—and this is based on organisation relating to the whole electoral process. Bill Crawford and Lindsay Dixon, who run our elections office, take great pride in the finest detail of their work. Efficient counts and efficient election days come from the compiling of the electoral register and the planning that goes into running elections.

I have moved to support individual voter registration in principle, albeit with some reservations, as I have outlined that there have been problems with accuracy and the completeness of the register in the past. That is why, when in government, Labour introduced the Political Parties and Elections Act 2009. I welcome the Government’s moving of the annual canvass to 2014, which I think will be a help, but I still have some very serious concerns.

First, on the data-matching exercise, the accuracy of Department for Work and Pensions records is a problem. As an MP, I regularly get casework relating to that inaccuracy. Numbers are flagged to the wrong people. People are usually made aware that their national insurance records are flagged to the wrong person only when they apply for something like a maternity benefit or whatever. The first time they apply for something, the problem arises. Although we can easily get those problems sorted out as MPs, it does highlight the inaccuracy of DWP records. I have also experienced problems surrounding the recording of multiple births. The DWP is not that good, in my experience, at issuing the correct national insurance numbers. Sometimes people simply do not know their national insurance number. Issues about accuracy are evident.

One of the Department’s pilot schemes involved a ward in my constituency. Having discussed this with the people running the elections in Sunderland and compiling the electoral register, I found that only about half the people data-matched to DWP records. Given that I mentioned that Sunderland has a fairly static population, that is quite a worrying statistic. If we are talking only about half the people in my constituency, I suggest that the proportion might be significantly higher in a constituency with a higher churn. Another problem is that electoral registration records tend to be property-based, whereas DWP records tend to be name-based. Overall, the data-matching process is going to be time consuming and costly to administer. The Department needs to take note of that.

My second concern relates to postal and proxy votes during the transitional arrangements. The annual canvass will happen in 2014, when the data-matching exercise will be going on. My main concern relates to households in which people remain on the register. People who remain on the register because they are on the household and DWP records will automatically retain their postal votes if they have applied for indefinite ones. However, if authorities are satisfied that they live at those addresses because they have checked their own housing benefit or council tax records, those people will remain on the register but their indefinite postal votes will fall, and they will have to reapply. I think that some confusion will be caused when one member of a household retains a postal vote and another does not. Some of the charities that represent people with disabilities fear that such people may be disfranchised.

In my constituency, there is currently a mini-canvass in February. People are sent a letter telling them either that they are on the register or that they are not, and that they do or do not have postal votes. They are asked to respond to the letter for the purpose of accuracy, and very few do not do so; it receives a massive response. I think that that is a good model to follow and that adopting it would mop up some of the problems with postal votes, particularly in the early years of the transition. I hope that the Government will consider providing funds for it. The mini-canvass ensures that there are very few problems on election day, because if time has been taken to get the register and the postal vote records right, not many people turn up wanting to vote and finding that they are unable to do so.

My third concern relates to online registration. I have already mentioned problems involving national insurance numbers. Not everyone knows their national insurance number. We saw a demonstration last week, and it was clear that if people did not have their national insurance numbers, the system would stop. We raised the issue, and it is possible that it will be investigated.

[Chris Ruane]

I asked an outside computer expert at the demonstration what would happen when people did not have their national insurance numbers. I was told “We are working on that.” We know what has been said and what has happened in the past. Computer programs costing hundreds of millions of pounds have been put in place, and they have not worked. We need to get this one right.

[Julie Elliott]

I could not agree more. It is not that I am opposed to online registration—we must move with the times, and people do more and more things online—but getting it right is very important. I have read about secondary ID involving passports and driving licences, but we should bear in mind that not everyone has a passport or a driving licence.

The Government need to listen to the experts who have been involved in the pilots and who run elections and compile registers, because they are the people who really understand the details. The Government also need to ring-fence enough money. I welcomed what the Minister said about section 31 funding, but the provision of enough money is the key, particularly in the early years. The way in which the money will be distributed or bid for is not yet clear; that needs to be considered carefully and spelt out to us before the next stage of the process.

A serious look should be taken at the rules governing postal voting. As we all know, in the world of cuts upon cuts in which we are currently living, local authorities’ finances are very tight. My own authority has experienced and is still experiencing massive cuts. However, I think that the Government should put money into ensuring that the system works, because otherwise the results could be disastrous.

I think that the proposal to use the 2014 canvass for the next round of boundary reviews is a dangerous one with massive implications. It is possible that we will not end up with the best register that we have ever had at the first attempt: as everyone knows, when something is done for the first time there are teething problems. It is not the best way of ensuring democracy in this country, and I think that it is a very negative step.

We get things right in Sunderland because we are organised, and because we provide proper resources for elections and electoral registers. If we get the register right to start with, we can get the postal and proxy votes right, and if there are enough people doing the job on the ground, the elections themselves will be run properly.

I hope the Government listen to the concerns I have raised. I have been as un-party political as possible, because this is too important to get wrong. Members on both sides of the House have concerns, and this needs to be done properly.