Railway Ticket Offices

Debate between Chris Loder and Philip Davies

Wednesday 13th September 2023 Westminster Hall

[Philip Davies (in the Chair)]

Before I call Chris Loder to move the motion, I want to give Members as much advance notice as possible that the time limit will be a maximum of two minutes. I will try to get everybody in, but I want to get to the Front Benchers no later than 10.30 am.

[Chris Loder (West Dorset) (Con)]

I beg to move,

That this House has considered railway ticket offices.

It is a pleasure to serve under your chairmanship, Mr Davies. We know that the future of railway ticket offices is important; the level of attendance here today and the fact that the Transport Committee is, in parallel, currently receiving evidence about this matter confirms it. It feels like the old days, when I was a member of the union having a union meeting, to see so many friends and colleagues from across the House here, and I warmly welcome them all to take part in the debate.

I am here today on a mission. That mission is to ensure that the staffed hours at West Dorset railway stations are protected and definitely not slashed by more than 50%, as is currently proposed by South Western Railway in its station change consultation.

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[Chris Loder]

My hon. Friend is taking the concluding words of my speech out of my mouth.

If a customer went to the ticket office, where the regulations require that the cheapest ticket is to be sold, they could indeed buy the cheapest ticket there at the advice of someone in the ticket office. What is really disgraceful about all this is that the issue I highlighted on the west coast main line this time last year happened during the period of Her late Majesty Queen Elizabeth II lying in state, when so many people wanted to travel to London. It is pure commercial disdain, and it makes me sick.

Frankly, this is a scandal. After the debate, I will be writing to the Competition and Markets Authority to ask it to investigate, and I hope the Minister will do so as well. If any other Member, regardless of which side of the House they sit, would like to co-sign my letter, I will be delighted to hear from them after this debate.

I remind the House that I am here to make the case for station staffing hours to be maintained, not just because we need these experienced and knowledgeable members of staff, but to ensure that, in this cost of living crisis, passengers can get the cheapest fare, rather than rely on manipulative apps and online digital prices that overcharge them. The one person who can be trusted to provide the cheapest fare is the ticket office clerk.

Proposals for reform should not just improve efficiency; they should enable a growing railway for the future and access for all. The Secretary of State kindly gave me the assurance last week in my Westminster office that the sort of duplicity that is being proposed could be vetoed. Those of us here are making that point on the record; I hope the Minister will be able to concur.

I am not averse to reform. In fact, it is important to recognise that I think it is good, but, as the constituency MP for West Dorset, I request that the Minister stops these ridiculous proposals from South Western Railway and ensures that we do not see a reduction in staffed hours at Sherborne or Dorchester South. I expect other Members will make similar requests.

[Philip Davies (in the Chair)]

As everyone can see, this is a heavily subscribed debate. I want you to help each other. I have 18 people on the list, which makes two minutes each, without interventions. If anyone intervenes, that is nothing to do with me but it may restrict the number of people who can speak. That is all I ask. Without interventions, everyone on the list will get two minutes.

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[Chris Loder]

I thank the Minister for his response, and every Member for their contribution. My question to the Minister earlier was a request to stop the proposals from SWR to ensure that we do not see a reduction in staffed hours at Sherborne or Dorchester South. I think I have got a “not materially changing” response, which is progress from what we had before. I say to the Minister that I will continue to challenge him and make the case on behalf of my constituents to ensure that staffing hours do not reduce at both of my stations. I am sure that there are other Members who feel similarly.

The railways make an enormous net contribution to society and to the economy in this country. Before covid, on the South Western network, 40p of every £1 that was spent on train tickets came back to the Exchequer. Invariably, that was redeployed elsewhere across the country to support railways or other parts of the Exchequer spend. I fear that some of those wider economic benefits have not been considered in the proposals from train operators. Regrettably, the current set-up does not necessarily encourage that either.

It is clear that across the House we have quite a lot of things in common. That is partly because I was a station assistant at the beginning of my career, and for those who did not know, I am a former member of the RMT. I did not read the brief, but I thank the hon. Member for Middlesbrough (Andy McDonald) for pointing it out—I appreciate it very much. If people need a sense check on the fares from what I said earlier, brfares.com is the fact checker. It will be able to call them all out if they are wrong.

I thank everybody for what they have contributed. I thank the Minister for—

[Philip Davies (in the Chair)]

Order.

Motion lapsed (Standing Order No. 10(6)).