Oral Answers to Questions

Chris Elmore Excerpts

Monday 28th June 2021 Commons Chamber

[Guy Opperman]

As the hon. Lady should be aware, on 16 June we had a pension credit awareness day, working with Age UK, Independent Age, various other charitable organisations and the BBC to get greater uptake of pension credit, and I am pleased to say that pension credit numbers are improving. There is more to do, but we are working with stakeholders to ensure that that does happen.

[Chris Elmore (Ogmore) (Lab)]

On Friday, I was pleased to meet Carole Dawe, who is the manager of the Maesteg JCP office in my constituency. What came across was that this deeply dedicated team of people have been working right through the pandemic as one of the few front-of-house services that is still open, no matter what is put in front of them. Among the real concerns that were put to me was that they are doing an awful lot of bereavement support and that clients are arriving with significant mental health problems. What reassurance can the Secretary of State give me that, as we begin to open up, more support, training and, where needed, staff will be provided to ensure that our constituents get the very best support from what is becoming a lot more than just a simple jobcentre?

[Dr Coffey]

The hon. Gentleman is right to praise the staff at Maesteg jobcentre, and I join him in that. This is where the “Plus” is part of Jobcentre Plus. We are conscious that people may need to have many skills, and we continue to try to upskill our work coaches right across the country to make sure they do. It is fair to say that we need to make sure that our work coaches are trained to signpost people to the right services in their area. Many go above and beyond what would normally be expected, and I commend them for doing so.