Digital Landlines: Rural Communities

Debate between Chris Bryant and Richard Foord

Wednesday 2nd April 2025 Westminster Hall

[Chris Bryant]

That was a long intervention and I am not sure what precise elements of data the right hon. Gentleman is referring to. What I am saying is that one of the things the operators needed to have was a full list of all vulnerable customers. It is never going to be 100% perfect, because there are some people who had telecare devices but have moved on to a different system, and so on, but in the main the people who know who their vulnerable customers are—those who might be relying, for instance, on a telecare or similar device—are local authorities and local health trusts or boards, or whatever the pattern may be in different parts of the United Kingdom. We have got to a place where 85% of local authorities are now reliably providing that information. I have not had any further complaints from the operators, but we keep on pressing the point with them.

In November, we also introduced the non-voluntary migration checklist, which means that nobody will be moved from one system to another without having had a visit, without having had the system explained to them, and without it being made sure that the new telecare device, or whatever it may be, would work under the new system. That has substantially reduced the dangers that there may be to individuals.

The right hon. Member for East Hampshire referred to the subject of working between Departments. We have been working closely with the Department of Health and Social Care, and that has led to the new telecare national action plan, which was announced a few weeks ago. That, too, was a result of the consultations that we started last July, September and November about trying to make sure that every person in the country who could be at risk because of an outage, an electricity failure, or the simple transition from one system to another, would be covered, and that they would have a system that worked as efficiently and effectively under VoIP as it would have done under the copper system.

I do not think we have any choice about whether we transition from copper, because copper will simply not survive for the next five to 10 years. I am happy to write to the right hon. Member for Tatton (Esther McVey) on the specifics if she wants.

[Richard Foord (Honiton and Sidmouth) (LD)]

If there is a recognition that we need to switch from copper to broadband, then this plainly is another incentive to get broadband rolled out to the most remote rural areas. A councillor wrote to me to say:

“As we only get 2MBs on a good day, adding the land line will reduce the signal to a point where our devices will not work”.

These are people who are trying to work, earn money and pay taxes in rural areas. Does the Minister agree that, if we are going to scrap copper, we need to make sure that we have broadband?

[Chris Bryant]

There is a big point about broadband generally, and I will come to mobile because I think that several Members’ points have not been about PSTN at all today; they have been about mobile connectivity. That is an important issue of resilience as well. I could speak for the whole day about that, not least because of the reports today—I think in The Telegraph—that all of Ofcom’s previous announcements on mobile coverage are rather wide of the mark when it comes to what people are really able to achieve. The hon. Gentleman referred to 2 megabits per second; a telecare device will work on 0.5 megabits per second, so that is not the issue. The issue is whether someone has a router that has a back-up battery that will survive long enough if there is an electricity cut.

Rural Broadband

Debate between Chris Bryant and Richard Foord

Wednesday 13th November 2024 Westminster Hall

[The Minister for Data Protection and Telecoms (Chris Bryant)]

It is a delight to be here, Dame Siobhain, and I warmly congratulate the hon. Member for Glastonbury and Somerton (Sarah Dyke) on securing this debate. I am not sure I will be able to answer the questions of all the Members who have come to this debate in my speech.

Some Members have raised concerns at DSIT questions as well, and I note that one Member said that I was prepared to have an audience with people, which makes me sound like the Pope. I am not the pontifex maximus— I am not even the pontifex minimus—but my hon. Friend the Member for Buckingham and Bletchley (Callum Anderson), who is my Parliamentary Private Secretary, and I are happy to organise meetings with officials to go through the specific issues in individual constituencies. Some of the statistics that have been thrown out are different from the statistics I have, and it may be that mine are a little more up to date, because we have a whole Department to look up statistics for us. That offer is available to all hon. Members. I want to be as helpful a Minister as possible, because—

[Richard Foord (Honiton and Sidmouth) (LD)]

rose—

[Sir Ashley Fox]

rose—

--- Later in debate ---

[Chris Bryant]

I do not want Opposition Members to think that I have had an audience with a Labour Member and not with others. There is a universal service obligation on the Minister here. For most of the issues that have been raised, I think the most useful thing would be to book in a time for officials from Building Digital UK to go through both the mobile and broadband issues that relate to Members’ specific constituencies. We do have more precise maps, and we are able to talk all those issues through.

My hon. Friend the Member for Middlesbrough South and East Cleveland (Luke Myer) is right. One of the first things I did when I became the Minister with responsibility for telecoms was to write to Ofcom to say, “You have to review the way that you look at these issues of reporting.” I am glad to say that Ofcom replied recently, and I am happy to put a copy of that letter in the Library so that everybody can see the correspondence we have had. But it is a good point; apart from anything else, mobile operators would quite like to know where there is good coverage—and good coverage should mean coverage that is actually any use to anybody, rather than something that theoretically says 4G but does not feel like 4G at all.

[Richard Foord]

The Minister has kindly agreed to meet me and some Somerset colleagues later this month to discuss this issue. One thing I want to put on the agenda for that meeting is Connecting Devon and Somerset, which has cancelled three contracts previously and has just cancelled a fourth. I wonder if we have a special problem in Devon and Somerset.

[Chris Bryant]

That may be the case, and that is one of the specific things we can take up with BDUK.

I should explain the whole process first. Of course the Government do not want to have to pay for the roll-out of broadband across the whole of the UK. That would be an enormous big-ticket item. Nor, for that matter, do we want to pay for the roll-out of 5G. We are therefore trying to ensure that where commercial operators can do that roll-out, they are able to do so as cost-effectively as possible. Where it is not commercially viable, the Government will step in. That is what the whole BDUK programme is, both through Project Gigabit, which relates to broadband, and the shared rural network, which applies to mobile telephony. That is the plan.

The hon. Member for Glastonbury and Somerton mentioned very hard-to-reach places. The truth is that there will probably be 1% of places where it will be extremely difficult—for either a commercial operation or for the taxpayer—to take a fibre to every single property. That could be so prohibitively expensive for the taxpayer that we will have to look at alternative means. That goes to the point made by the hon. Member for Bridgwater (Sir Ashley Fox) that we will have to look at alternatives, and some of those may relate to satellite or wireless delivery of broadband.