Oral Answers to Questions

Debate between Chris Bryant and Justin Tomlinson

Monday 9th March 2020 Commons Chamber

[Justin Tomlinson]

I thank the hon. Member for raising that issue, which was covered in the media. It is not something that should be happening. We have changed the mandatory reconsideration process so that we can try to support claimants who are challenging a decision to gather the additional written and oral evidence at that stage, rather than their having to wait for the lengthy independent appeal process. Stakeholders and charities are extremely supportive of that process, which is new and making a significant difference, but I am disappointed to hear that in some cases it has not been of the standard that it should be. We will review that.

[Chris Bryant (Rhondda) (Lab)]

The trouble with many people who have had brain injuries, particularly traumatic brain injuries, is that the nature of their condition is such that it varies considerably from day to day, week to week. They can suffer from phenomenal lassitude, making it almost impossible for them to get out of bed—not out of laziness, but because their brain and their body will not work in that way. How can we make sure that everybody who is working for the DWP, whether they are assessing a person for a benefit or trying to help them into work, fully understands brain injury?

[Justin Tomlinson]

I thank the hon. Member who has been a long-standing campaigner in this very important area. We work with claimants, charities and stakeholders in all areas to improve the training and awareness that all our health professionals and frontline staff have, and this is a very important area of work.

Oral Answers to Questions

Debate between Chris Bryant and Justin Tomlinson

Monday 27th January 2020 Commons Chamber

[Justin Tomlinson]

Macmillan do fantastic work and engage regularly with both me and the Minister with responsibility for welfare delivery. I am delighted that there was such a productive visit to the call centre, which is making a real difference to people in need of support.

[Chris Bryant (Rhondda) (Lab)]

I urge the Minister to look specifically at how those with acquired brain injuries are treated in the system. A woman constituent has come to me and said, “I know that I am meant to be using all my energy to try to heal my own brain, but I am having to use it all to go through the welfare system.” Is there nothing we can do to ensure that these people are treated more humanely in the system?

[Justin Tomlinson]

I absolutely agree with the hon. Gentleman, who, as I know from first-hand experience, has raised this issue repeatedly. We are working with stakeholders, charities and claimants on how we can continue to improve the system, particularly when it comes to gathering evidence, so that we can get support to the people most in need as swiftly as possible.