Digital Markets, Competition and Consumers Bill

Debate between Chris Bryant and James Wild

Consideration of Lords message
Tuesday 21st May 2024 Commons Chamber

[Sir Chris Bryant]

The hon. Member makes a very good point. Indeed, in the main the market is a good thing—it can operate to produce good and efficient outcomes in society—but in this case the market is not working, and where the market does not work, the state has to intervene.

I cannot understand why any sane person should oppose such a measure, but unfortunately the Government have. Their amendment (a) in lieu is a weak sock puppet of a concession. It does not strengthen the rules; it simply leaves them in place. It does not prevent tickets from being sold without evidence of proof of purchase or the seller’s title to the tickets. It does not limit the quantity of resale tickets to the original number limited by the seller or artist. It leaves in place the current system for showing the face value of a ticket, despite the fact that section 90(8) of the Consumer Rights Act 2015, in my view and in the view of everybody who has spoken to Members about this, is very opaque and open to interpretation—or, I would argue, open to deliberate misinterpretation by the secondary ticketing market.

For instance, Viagogo does not say “face value”, but has a little box that says “FV”, which is not explained anywhere on the website, and people have to click on that. If Viagogo genuinely wanted to be open and transparent, it would say “face value”, and put the price at the very beginning. StubHub is similarly advertising tickets for Taylor Swift on 21 June at £711, but nowhere on the first page does it give the face value. I note that, if someone goes on to the second page, it says $75 there, but I am told that that is not the actual cost of the ticket. Seatsnet has tickets for Murrayfield—for Taylor Swift again—selling at £1,294.79 or £1,092.15 each, and nowhere does it give the face value of the tickets. Interestingly, AEG Presents and AXS, which are managing the tickets for the concerts at Murrayfield, say that tickets are strictly not to be resold:

“Any tickets found to be purchased via re-sale on the non-official secondary market will not be valid for entry into the concerts.”

In other words, it is completely in doubt whether the tickets being sold at £711 or £1,294 are tickets that will actually gain admittance for an individual.

[James Wild (North West Norfolk) (Con)]

The hon. Gentleman referred to Viagogo, and I have just gone on to its website. He mentioned the “FV” symbol, but when I click on it, it tells me the face value of the ticket. Did I misunderstand the point he made?

[Sir Chris Bryant]

Yes, the hon. Member did misunderstand the point I made. Why does it not just say “face value”, instead of “FV”, which would be perfectly simple? For that matter, why should people have to click on it? The point of the Lords amendment is very clear, and it is that people should know from the very first time they see the ticket what the face value of that ticket is. I am perfectly happy, if people want to be scammed, that they should be free to be scammed, but they should at least know from the very first point at which they seek to buy a ticket what the face value of the ticket is.

Zoological Society of London (Leases) Bill

Debate between Chris Bryant and James Wild

Report stage
Friday 19th April 2024 Commons Chamber

[James Wild (North West Norfolk) (Con)]

I join in congratulating my hon. Friend the Member for Harrow East (Bob Blackman) on bringing the Bill to this stage. Hopefully it will pass today and make its way through to become law. It is yet another private Member’s Bill that he has successfully shepherded through the House; I will have to get some tips from him on how to follow his lead and come higher in the ballot.

I recognise the important role that the Zoological Society of London plays as an international conservation charity. It restores wildlife in the UK and around the world, saves animals threatened with extinction, protects species and ecosystems, and conducts a lot of research internationally with partners. It also plays a fundamental role in inspiring the next generation of conservationists, which is obviously key.

We are here to talk about the impact that the Bill could have on the zoo, and that brings us to the animals. In January, the annual stocktake took place at London zoo, which is no mean feat, given that it is home to over 300 different species, from the endangered Galapagos giant tortoises—we heard about tortoises in an earlier debate—and Asiatic lions, to critically endangered Chinese giant salamanders and Sumatran tigers. It is very good news that three Asiatic lion cubs were born only a few weeks ago. That is a major boost to conservation, given that there are only around 600 to 700 such lions living in the wild. People will be reassured that the annual stocktake, which involves checking how many animals there are and that they are still in the zoo, is part of the licence requirements to which the zoo is subject in order to ensure public protection.

The kernel of this Bill is about safeguarding the future of ZSL and its important work. The society has been very clear about the effect of the current lease’s limitations, particularly on its ability to fundraise and create new partnerships that will enable it to enhance its work, including the support programmes that are available and the great community programmes that my hon. Friend the Member for Harrow East talked about, such as discretionary access and cheaper tickets for local people to come to the zoo and see what is on offer. The benefits that a longer lease would offer have also been set out by the society. As we consider extending the lease, it is obviously important that we capture those benefits and then hold the society to account on delivering them, should it be granted the lease.

At its core, it is about having the world’s first campus for nature, with a centre of research and innovation that is dedicated to protecting biodiversity and strengthening nature, but it is also about enhancing technology. I came across Matthew Gould when he was head of NHSX, where he did a lot of work in developing apps and technology in the NHS. Bringing that knowledge and insight to the zoo in order to have more immersive experiences would be highly commendable.

The zoo is also looking at accessibility. My hon. Friend the Member for Harrow East talked about the offers to local communities, but this is a world institution. It is one of the most visited attractions in the country, and I want my constituents in North West Norfolk, including children and people with special needs, to be able to benefit from such offers. There are obviously travel costs involved, but coming to see such a great facility is invaluable for them.

As it happens, my first date with my wife was at London zoo.

[Sir Chris Bryant]

You animal.

[James Wild]

Check out my surname. We had a lovely time, and obviously it paid off. My wife and I were at the zoo a few weeks ago with one of her friends and her young twins, and its ability to inspire is incredible. I watched those two little girls run off to look at the animals, and it was great. When my wife and I went on our first date, which was some time ago, we were a bit concerned about the state of the facilities. Some of the cages had signs to assure visitors that the animals were not in distress, even though they may have been pacing backwards and forwards. There was an urgent need for modernisation, and when I went back a few weeks ago I noted that some of the enclosures had been improved. I am thinking in particular of the penguin area, which is now a great facility and one of my favourite parts of the zoo.

A few Members have spoken about Guy the gorilla. I understand that his tooth decay was caused by him being fed sweets by people visiting the zoo, so it is very important that only zookeepers should feed the animals. It is important to get that on the record.

[James Wild]

My hon. Friend makes a very interesting observation.

[Sir Chris Bryant]

I bet Guy could get a dentist!

[James Wild]

From a sedentary position, the hon. Gentleman mentions dentistry. I could talk about the need for more dentists and dental vans in North West Norfolk, but that would obviously be beyond the scope of this debate—I will not encourage you to stand up to make me be quiet, Mr Deputy Speaker.

As my hon. Friend the Member for Milton Keynes North (Ben Everitt) has pointed out, this is an enabling power; there is no guarantee of an extension, with that coming back to the plans put forward by the ZSL to convince people that it is deserving of this extension. It will be held to account and so it will be able to go off to raise the funds to enhance this world-class facility.

To conclude, having opened in 1826, the zoo will soon be celebrating 200 years. This important Bill will help to ensure that it continues to play the crucial role it has had since then in protecting animals by providing better enclosures and better facilities for them, and ensuring that vital research continues, while remaining a leading visitor attraction where people can come to learn more about our wonderful world.