British Sign Language

Debate between Chloe Smith and Dan Poulter

Tuesday 17th October 2023 Westminster Hall

[Chloe Smith]

Thank you, Ms McVey—I wanted to get that correct.

I first declare an interest relevant to the debate: I have worked with the RNID, the Royal National Institute for Deaf People, for some time. Currently, I am in discussion with the chairman and chief executive of the charity about how I can continue to support it through my last term in Parliament and beyond. That is not yet at a stage that I have been able to register it formally under chapter 1 of the code of conduct, but I declare the interest under paragraph 5(c) of chapter 2—although unpaid, it is clearly an “expected future interest” and clearly relevant to the debate.

I was pleased to see the first report under the British Sign Language Act 2022 published in July this year. That is why I called for this debate about the Act and its implementation, and what the report tells us about progress.

Let us look back to the autumn of 2021. Rose Ayling-Ellis was on our screens in “Strictly Come Dancing”, helping millions of mainstream viewers to see that deafness and signing is no barrier whatsoever to participation. Here in Parliament, Rosie Cooper was promoting a private Member’s bill to recognise British Sign Language as a language in the UK. As the then Minister with responsibility for disabled people, I was determined to work with her to achieve that. The result of our cross-party work, deeply rooted in the deaf community, is the BSL Act 2022.

Why did we need to do that? It was because, for decades up to that point, deaf people have suffered exclusion. Linguistic exclusion leads to social and educational exclusion, and it leads to worse services and to being left out in the workplace. That is wrong, and the Act is there to help put a stop to it in Britain. I was deeply proud to play my part, but it was just the start.

Today’s debate is about implementing all those good intentions. The journey begins now to achieve better for deaf people, built on official status for a vibrant and historic language, and on improvements in communications and public services. I urge hon. Members to look at the work of the British Deaf Association, in particular its 10-year strategic vision—rooted in consultation with the community and in learning for its own organisation—which sets out aspirations for deaf people in the UK for the next decade and beyond, following the historic legal recognition of the language. Deaf people and BSL allies alike are reaching for a more inclusive Britain, where all deaf children, young people and adults can thrive.

In my own instance, a deaf family member inspired me to take action. My father left the work that he loved, his profession and his passion, because he could no longer hear his customers. As an MP, I have seen how some constituents have struggled to get basic public services such as accessible health appointments or education.

I hope that the Act will provide a clear light by which to navigate. Its symbolism is central, but its practicality is essential, too—the guidance that is to be produced must improve public services. I also hope that the Act will spur greater understanding and accessibility in private services and throughout society. Our task today and in years to come is to closely scrutinise the delivery of progress in promoting and facilitating BSL within and beyond Government. I will ask three sets of questions of the Minister.

First, let us look at the reporting duty and the inaugural report. The report captures data on BSL usage in Government communications for the first time. It sets a baseline for ministerial Departments from which they can improve their promotion and facilitation of BSL in the months and years ahead. I am glad that the Government recognise that accessibility is essential in Government communications and engagement. That is of course so that everyone has access to important information and can engage with the Government, and indeed Parliament, on issues that will affect them.

Of course, I include Parliament in this process, and I am heartened to have seen the efforts of interpreters here—I understand that today’s debate is of course being supported by signing provision. That will make sure that a growing proportion of this institution’s work is signed and accessible. But there is more to do, including by Government. The report reveals some important good practice and case studies but also some concerning gaps—literally zeroes on the page. What will the Minister do to ensure that BSL is provided with all public announcements about policy or changes to the law, all publications such as plans, strategies and consultations, and in all Government press conferences, social media and websites, including at the highest levels of Government, led by the Prime Minister, for very significant communications that affect all citizens?

I am encouraged that the report sets out going further than the 2022 Act demanded. For example, although the Act requires a BSL report to be published only once every three years, the Government have said that they intend to do so every year for the next five years, which is welcome. It is also welcome that my successor as the Secretary of State for Work and Pensions will ask each ministerial Department to produce a five-year BSL plan, setting out how they intend to improve the use of BSL within their Departments. There will be a five-year plan and an annual checkpoint for each year of those five years, which I hope will help to drive improvement, highlight successes and ensure accountability. Therefore, today I ask the Minister: is he confident that the Departments are doing that work? What steps he is taking now to drive progress in this year, which we will all want to see in the report that he would wish to be able to present next July? For example, will he set targets for Departments?

It is good to see reference to ministerial responsibility to improve BSL use. Will the Minister give an assurance today that the ministerial disability champions have now met, that—as promised—July’s report has been discussed at their meeting, and that these Ministers, who after all have been asked by the Prime Minister to provide a personal lead and commitment to championing accessibility and opportunity for disabled people within their Departments, have all given him clear plans for doing so? Will he also give us an update on how he plans to use his forthcoming disability action plan to respond to the needs of deaf people and say what level of response he has received to the consultation, which closed earlier this month?

Secondly, let us consider the guidance that needs to be produced. When legislating, we were clear that there must be an advisory board that will ensure that the deaf community is at the heart of the Act’s effect. I am pleased that the Minister has been able to take this forward, completing the necessary appointments and launching the board. As July’s report confirms, the BSL advisory board will advise the Government on the guidance detailed in the BSL Act, and its implementation, to best represent the deaf community. This guidance will be published by the Secretary of State for Work and Pensions during the next BSL reporting period. I expect that we will see it between now and next April, although it would be helpful if the Minister also confirmed today that he intends to table the statutory instrument that I understand is required to enact part 3 of the BSL Act, which will allow Departments to publish that guidance.

Will the Minister also please give the House an update on the expected contents of that guidance and tell us what priorities he has received from the deaf community? I anticipate that those priorities will span every part of public services, because we know that our deaf constituents face compound problems. For example, the National Deaf Children’s Society reports:

“Access to family sign language support is currently a postcode lottery with too many families forced to pay to learn how to communicate with their own child.”

There are examples from people I chatted with at the Norfolk Deaf Festival earlier this year. Some deaf constituents are being advised that they must telephone the audiology department at one Norfolk hospital. Another constituent had a month-long in-patient stay in another Norfolk hospital, which must have been a lonely, distressing and indeed dangerous experience, because I am told that no signing was provided. I have, of course, pursued both these issues locally.

I can give a further example from a small business in Norwich, which has used AI to provide digital BSL services. It says:

“Many larger enterprises do not see a commercial value in BSL translation for their customers. Some BSL-dependent banking customers got banking products using interpreters and relay services, but when it was time for changes in terms and conditions, these were only offered in written English. As a direct result, people have suffered unnecessary debt and”—

my constituent was told—

“some have lost their homes.”

Building on the ministerial disability champions’ pledge to discuss the communications data arising from the Act and the first report, how will Ministers work together to enact effective improvement in what a person can expect when they attend a hospital, start school, look for a job, or look for private goods and services?

[Dr Dan Poulter (Central Suffolk and North Ipswich) (Con)]

I congratulate my right hon. Friend on securing today’s debate. She has rightly outlined some of the public service barriers faced by deaf people. A number of senior educationalists have suggested that British Sign Language be introduced as a GCSE in schools. Does she agree that that is worth exploring further? Will she urge the Minister to look at how that could not just break down barriers, but better support a lot of young people to understand the needs of deaf people and communicate with them better?

[Chloe Smith]

My hon. Friend, who is extremely well qualified, makes absolutely the right point. Indeed, I will urge the Minister not just to look at introducing a GCSE in BSL, but to tell us how he is getting on with doing so, because is a long-standing piece of work that the Government have focused on for some time. Actually, this goes much further than merely one qualification in the education system. What about the deaf children who start school at five? What about those who are learning to speak between, say, 18 months and pre-school age? From the perspective of those deaf children and their families, doing a GCSE would look like a very long time away.

Let me return to my questions for the Minister. What data do the Government collect on BSL users, and does he have plans to improve it? Will he also set out how he hopes the board will work and how it will respond to feedback? I have heard some deep concerns about representation on the board, and the BDA, which I have mentioned already, has said:

“a common theme emerging from the UK Deaf community is a desire for more Deaf leadership in BSL service delivery; for these services to be delivered by Deaf BSL signers themselves; for support to enable Deaf-led professional planning and budget setting on BSL issues.”

Will the Minister give us an update on progress in increasing the number of interpreters? That is a key issue for the deaf community. Will he give us a brief update on how Access to Work is being improved for deaf and other users? That was another key point heard throughout the passage of the Act, and it is fundamental to the work of his Department.

I want to ask the Minister a final set of questions about how the Act may be used to drive up standards via redress. We knew at the time that the BSL Act must work in tandem with existing legislation—most obviously the Equality Act 2010, which requires reasonable adjustments to be made by a wide range of people and sectors to ensure that disabled people have equal access to goods and services. What has the Minister learned so far about how the architecture is working together? Can he share case studies—either today or by writing to me and, no doubt, the chair of the all-party parliamentary group on deafness, the hon. Member for Nottingham South (Lilian Greenwood), who is present—that show how individuals have used the BSL Act and the Equality Act to get the right standard of access or service? Will the Minister explain how our constituents will be able to get redress in future, and how the tandem legislation will hopefully enable us to stop indignities and injustices happening again and again to deaf people? Does he agree with charities such as the RNID that the guidance should outline the minimum standards that BSL users are entitled to as a reasonable adjustment under the Equality Act? That would force service providers to meet the needs of deaf BSL users and increase the chance of people using legal redress when providers have failed to do so.

Ms McVey, thank you for allowing me to open today’s debate. I really welcome the fact that a number of right hon. and hon. Members from different parties, and from all parts of the United Kingdom, have come to speak for their deaf constituents. We all celebrated the British Sign Language Act and would all agree that hard work is needed to ensure that it is properly implemented and that our constituents benefit from the opportunities it presents. Only with granular focus such as this and determined attention will we see the strides we need in early years, education, employment, healthcare, social care, business, the workplace and the community. There has been linguistic exclusion for too long, and we can do better.

National Democracy Week

Debate between Chloe Smith and Dan Poulter

Tuesday 27th February 2018 Westminster Hall

[The Parliamentary Secretary, Cabinet Office (Chloe Smith)]

May I say, Mr Hollobone, what a pleasure it is to have you join us today and chair this debate?

I thank my hon. Friend for Kingswood (Chris Skidmore) not only for securing the debate, but for everything he has said and done on this issue during his time in this place. He shows us that these things are not just technical or legal matters that need to run and tick in the background of our democracy, but the very heart of our democracy—everybody has their place within it. I put on the record my thanks to him for his efforts in leading us so far on National Democracy Week. It is a pleasure to take up from him in fulfilling the plans for this week. I will go on to explain those plans in detail.

It is important that we cover, in our short time for debate, how organisations and individuals can be part of making National Democracy Week a success. As my hon. Friend said, it is a week of unified action. It is not only for the Government to organise, but for civil society and a range of partners. It is certainly not just for London and Westminster, but for the whole United Kingdom, to come together and participate.

I am passionate about ensuring that everybody who is entitled to vote can do so and registers to do so. Registration itself, albeit a technical and legal matter, is absolutely the prerequisite, the foundation and the bedrock for ensuring that we have a democracy that works and flourishes. As my hon. Friend rightly recognises— he published the Government’s plan for democratic engagement in December last year—that means understanding the barriers that exist for particular groups and how best to tackle them.

I will come on to all of those matters in my remarks today, but I will start by reflecting on the purpose of National Democracy Week, what it aims to achieve and why it is so important. As in many things, my hon. Friend has got there ahead of me and explained why it is important that National Democracy Week should start in this particular year. This year is the double centenary of suffrage. The Government are leading and co-ordinating activities in 2018 to mark that milestone in our democracy. National Democracy Week is one of those events and is part of our approach to engage those who are perhaps less likely to participate in democracy, which certainly includes those who face physical or other barriers in trying to register to vote.

Much progress has been made towards broadening our democracy. That includes the launch of individual electoral registration, since which we have seen the enthusiasm of electors to ensure that they have their say in the democratic process. I am very proud that the register for last year’s general election was, at 46.9 million, the largest ever. Indeed, more than 30 million people have applied to register to vote using the digital registration service since its launch in 2014.

[Dr Dan Poulter (Central Suffolk and North Ipswich) (Con)]

The Minister is making some good points, and I congratulate my hon. Friend the Member for Kingswood (Chris Skidmore) on securing this debate. On digital registration, however, there is a problem with people registering to vote for general elections in multiple locations, as opposed to asserting their right to vote at a local election in a number of locations. What steps are the Minister and her Department considering taking to tackle that?

[Chloe Smith]

My hon. Friend makes a helpful point in reminding us that, even as we celebrate the flourishing nature of our democracy, we must also ensure that it has integrity and security. He highlights an issue that I know has been in the minds of many people, not only since last year’s general election but as a general point about the process of making it easier to register to vote. Some people ask, “Well, is it easier not only to register to vote but to use one’s vote in an unlawful way?”, which is what he is driving at. It is not unlawful to register to vote in local elections in multiple places, but it is unlawful to vote twice in the same election. As the Minister with responsibility for electoral registration, I am looking for evidence of any such unlawfulness—my door is always open to any hon. Member who believes they have such evidence. If I received such, I would discuss it with the Electoral Commission and the relevant parts of our police authorities.

It is extremely important that we are vigilant about electoral fraud wherever we find it. In fact, to pick up on a point made by my hon. Friend the Member for Kingswood, electoral fraud is not a victimless crime—it is a crime against a person whose right to speak has been robbed from them. That is very important to note in this context and this year, when we are looking to celebrate our democracy. In the context of the record highs that we are seeing in our democracy at the moment, it is important to be reassured. There are very high levels of completeness and accuracy in the electoral registers, which should give us confidence that we continue to live in a very secure democracy. We all want to keep it that way.

I am working this year with a range of organisations to build on the momentum of getting more people registered to vote. The first example of that work was noted by my hon. Friend the Member for Kingswood: improving how people register anonymously. Working with Women’s Aid, the Electoral Commission and electoral administrators, we have developed reforms to improve access to that scheme for survivors of domestic abuse. Today marks the next phase in the parliamentary passage of the regulations dealing with that work. They will be debated first in the House of Lords and, alongside other registration changes including anti-fraud measures, taken through Parliament, but implementing them is our core aim.

I am considering measures to improve student electoral registration. That will be done not only by listening to parliamentarians and engaging again with the Electoral Commission and the Association of Electoral Administrators, but by requiring for the first time that higher education providers co-operate with electoral registration officers to facilitate electoral registration among their student population.

As a final example of that work, we can improve access for those with disabilities. A call for evidence has been launched by the Government, which I am delighted to say has returned many very helpful points. I want to understand and act on them.

Oral Answers to Questions

Debate between Chloe Smith and Dan Poulter

Tuesday 25th February 2014 Commons Chamber

[Chloe Smith (Norwich North) (Con)]

13. What steps his Department is taking to improve the health of veterans.

[The Parliamentary Under-Secretary of State for Health (Dr Daniel Poulter)]

We are rightly proud of the courage and dedication of our armed forces and it is our duty to ensure that veterans receive the best possible care. We continue to improve the health care of our veterans. The Government have invested £22 million in providing enhanced mental health and prosthetic services over the past few years.

[Dr Poulter]

Aside from the cash investment of £22 million directly in veterans services, we have made it a clear priority in the NHS mandate to make sure that the armed forces covenant becomes a reality in the NHS. We have now identified nine specialist prosthetic centres for veterans who have lost limbs and been injured in combat, and a massive amount of investment is going into services for veterans with mental health problems, including a 24-hour helpline. A lot of investment is being made at the national level and locally, and there will also shortly be dedicated resource for training local professionals on the ground.

[Chloe Smith]

I welcome that response. Will the Minister reassure me that he will properly join up his work with that of the Department for Work and Pensions and the Ministry of Defence? Like many other Members, I know of at least two veteran constituents who clearly need joined-up health and welfare. The voluntary sector helps—including the Matthew Project’s new “Outside the Wire” service in Norfolk—and I expect the same of the Government, who have rightly signed the armed forces covenant.

[Dr Poulter]

My hon. Friend makes an important point. This is not just about providing good health care services, but doing so in a joined-up way. We now have a seriously injured leavers protocol to help the transition of servicemen and women who leave the armed forces and return to civilian life. That is about taking a holistic view of their health and care needs, and any other needs that they may have, in providing the right support when they return to civilian life. It is being rolled out very effectively across the country.