Catherine West
Main Page: Catherine West (Labour - Hornsey and Friern Barnet)Department Debates - View all Catherine West's debates with the Leader of the House
(4 years, 8 months ago)
Commons ChamberIt is of the greatest importance that Parliament sits to hold the Government to account. We are rising two and a half days early, in effect, and the business for next week was not urgent, but the hon. Gentleman’s point is extremely well made and one with which I have a great deal of sympathy.
The Leader of the House has spoken about hotlines that are available for MPs to use, but is he aware that more than 700,000 people are waiting in a queue for the Department for Work and Pensions to assess them for universal credit because they are being laid off due to the insecure nature of their work? Will he tell us the current waiting time for Members contacting the DWP on behalf of the huge number of constituents who are in desperate financial need?
I understand that there is about half an hour’s waiting time for contacting the hotlines at the moment, but the DWP has faced the most enormous increase in volume of inquiries; every day, it is receiving many more than it normally receives in a week. The work that it is doing to help people is really remarkable and deserves praise rather than criticism.