Catherine McKinnell
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HM Passport Office Backlogs
Catherine McKinnell Excerpts(2Â years ago)
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Kevin Foster
Perhaps I will put my answer to that one in the post.
Catherine McKinnell (Newcastle upon Tyne North) (Lab)
People have dying loved ones who cannot be visited; long-awaited family holidays are being postponed or cancelled, and extra costs are being paid to get passports expedited despite the unprecedented cost of living crisis that households are facing. The Minister has acknowledged that there is a problem, so will he take this opportunity to apologise to my constituents for their distress as they wait due to this Government’s failure to properly plan and prepare for this eventuality?
Kevin Foster
As I said, where people have a compassionate and compelling reason to travel, such as having been advised that a loved one is entering their final days, then that will be expedited via HMPO. Again, if Members have examples, I am very happy to assist with that.
In terms of overall position, we advertised the 10-week service standard last year. We sent out 4.7 million texts to people who had not renewed their passports to point out that there might be a surge if they wished to travel in the following year. As I say, we are still managing to deal with most passport applications relatively quickly, with over 90% issued with six weeks. We planned, prepared for and delivered a record output last month. No other month has seen over 1 million passports issued.