Catherine McKinnell
Main Page: Catherine McKinnell (Labour - Newcastle upon Tyne North)Department Debates - View all Catherine McKinnell's debates with the Department of Health and Social Care
(10 years ago)
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Norman Lamb
My hon. Friend is absolutely right. The CQC needs to build a reputation so that everyone has confidence in its ability always to represent the patient’s interests. I believe that the CQC’s leadership understand that mission and are well on the way to achieving it, but it will not happen overnight.
Catherine McKinnell (Newcastle upon Tyne North) (Lab)
I have seen wonderful examples of residential care in my constituency, but I have also had concerns raised with me about staffing levels and zero-hours contracts in other care homes. There is no one-size-fits-all solution, and transparency is key, so what are the Government doing to enhance and protect the vital role of employees who blow the whistle on poor standards of care?
Norman Lamb
The hon. Lady is absolutely right to recognise that there is great care out there, and we should applaud care workers who deliver fantastic care. I was at an awards dinner recently at which individual care workers were given awards for providing great care. Celebrating great care is incredibly important in changing the culture of the sector.
The Government took steps to fund a helpline that had previously been only for health workers and extended it to social care, so that anyone can seek advice about what to do if they want to whistleblow. The culture must be that anyone feels able to blow the whistle and get things done, and the CQC must respond effectively when that happens.