Catherine McKinnell
Main Page: Catherine McKinnell (Labour - Newcastle upon Tyne North)Department Debates - View all Catherine McKinnell's debates with the Department for Transport
(11 years ago)
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Mrs Hodgson
We are not talking about the renationalisation of the east coast main line—it has already been nationalised—but about how to stop it from being re-privatised. The point is that it is already in national ownership.
Catherine McKinnell (Newcastle upon Tyne North) (Lab)
I congratulate my hon. Friend on securing this important debate. I suggest that there have been many changes at East Coast in the past few years. In fact, for the first time in a long time, it seems to be working well, to the point that the east coast main line has a record level of customer satisfaction. The company has won 13 industry awards since 2012, including as Britain’s top employer. It is surely endorsement enough that so many Opposition Members who travel on East Coast trains week in, week out want to fight for it to remain as it is and against changing it again.
Mrs Hodgson
That is the point—the east coast main line does not need to change. The process might ultimately lead to a significantly worse deal for all our constituents, as well as for the Exchequer, when there is absolutely no need to go down such a path.
As I and others said in the last debate, East Coast is doing very well under the current arrangement, both for passengers and the Exchequer. Since the failure of National Express, thousands more services have been timetabled; hundreds of thousands more passengers have used services; significant investment has been made in passenger comfort and stations, including at Newcastle; customer satisfaction has been at record highs, notwithstanding the recent blip; and complaints have been handled in a timely way 98% of the time, compared with 73% of the time under private ownership.