Asked by: Catherine Fookes (Labour - Monmouthshire)
Question to the Cabinet Office:
To ask the Minister for the Cabinet Office, what recent discussions he has had with Capita on ensuring newly retired civil servants receive pensions on time.
Answered by Anna Turley - Minister without Portfolio (Cabinet Office)
The Cabinet Office awarded the contract to administer the Civil Service Pension Scheme to Capita in November 2023 under the previous government. The Civil Service Pension Scheme transferred to Capita on 1 December 2025 and is experiencing significant performance issues in delivering services to members. The delays facing some civil servants and pension scheme members in accessing their pensions is unacceptable.
Both Ministers and senior officials are meeting regularly with Capita leaders to track progress against agreed recovery plans. The recovery plan includes specific milestones and accountability targets. It includes commitments to deal with priority cases as quickly as possible, restore service levels for all, deploy additional resources, and improve communication with affected members.