Avanti West Coast Contract Renewal

Debate between Cat Smith and Kevin Foster

Tuesday 25th October 2022 Commons Chamber

[Cat Smith (Lancaster and Fleetwood) (Lab)]

(Urgent Question): To ask the Secretary of State for Transport if she will make a statement on her decision to renew the contract for Avanti West Coast to provide passenger services on the west coast main line.

[The Minister of State, Department for Transport (Kevin Foster)]

On 7 October, a short-term contract was entered into with the incumbent operator for the West Coast Partnership. The contract extends the delivery of the West Coast Partnership and Avanti West Coast business for six months until 1 April 2023. This gives Avanti a clear opportunity to improve its services to the standard we and the public expect. The Government will then consider Avanti’s performance while finalising a national rail contract for consideration in relation to the route, alongside preparations by the operator of last resort should it become necessary for it to step in at the end of the extension period.

The primary cause of Avanti’s recent problems is a shortage of fully trained drivers. Avanti was heavily reliant on drivers volunteering to work additional days because of delays in training during covid. When volunteering suddenly all but ceased, Avanti was no longer able to operate its timetable. Nearly 100 additional drivers will enter formal service between April and December this year, and Avanti has begun to restore services, initially focusing on the Manchester and Birmingham routes.

From December, Avanti plans to operate 264 daily train services on weekdays, a significant step up from the circa 180 daily services at present. We need train services that are reliable and resilient to modern life. Although the company has taken positive steps to get more trains moving, it must do more to deliver certainty of service to its passengers. We will hold Avanti fully to account for things in its control, but this plan is not without risk and, importantly, requires trade union co-operation. The priority remains to support the restoration of services before making any long-term decisions.

In assessing options for a longer-term contract, the Secretary of State will consider factors including outcomes for passengers, value for money and the delivery of major projects and investment—in this case High Speed 2, given the links to its future delivery model. To put it simply, things must improve during this probation period for the contract to be further extended.

[Cat Smith]

I declare an interest, as I suspect many Members will, as a long-suffering traveller on the so-called rail service on the west coast main line.

By giving Avanti this six-month contract extension, after months of failure and rail chaos, this Government are frankly rewarding that failure. Avanti promised to improve services back in September, and instead it has gone and cut services, introduced this emergency timetable and almost entirely stopped selling tickets online.

The provision of reliable train services is essential for the economic growth and prosperity of more than half the UK’s population. I seek clarification on the metrics the Minister will use to assess improvement or, indeed, further failure, given that the bar is currently set so low. It is clear that the west coast franchise has been fundamentally mismanaged by Avanti. These significant failings mean that staff morale is at an all-time low, which is reflected in the industrial action taken by trade unions. Staff report being overworked and understaffed due to the company’s failure to recruit sufficient staff and fill vacancies. I understand that many station ticket offices are understaffed and, in many instances, the company is failing to meet its regulated ticket office opening hours. As the Government are so tightly managing this contract, what are they doing to resolve these industrial disputes and the issues affecting staff at Avanti?

It seems that the Government are intent on rewarding failure. Rather than bringing the franchise in-house, they have given Avanti an extension. The Government have given Avanti precisely the same management fee despite it running dozens fewer services. This means Avanti stands to receive fees, or profits, worth £6 million for this period. This profiteering is supported by the Government and paid for by taxpayers and passengers. Avanti is part-owned by the Italian Government, so why not the UK Government instead? We could then reinvest any surplus revenue in improving the network for passengers rather than seeing it seep out in profits. When will the Government stop rewarding Avanti’s failure and instead strip it of its franchise and bring the west coast main line back into public ownership?

[Kevin Foster]

What metrics will we use? As with all rail contract awards, the Government will act in accordance with the franchising policy statement made under section 26(1) of the Railways Act 1993, which is already publicly available, in assessing whether to award a new contract. As I have said a number of times from this Dispatch Box, we are clear that the current service is unacceptable and will look for significant improvements before April if we are to extend this contract any further.

I always say that bringing something in-house is not necessarily a magic bullet, as the hon. Member for Coventry South (Zarah Sultana) demonstrated with her recent tweet when travelling on London North Eastern Railway, which is operated by the operator of last resort. For example, there might be issues related to infrastructure, which is of course publicly owned.

Avanti has a plan for improvement and the significant restoration of services in December, and we are seeing new train drivers being trained. Of course, we are seeing the wider impact of industrial action on the network, on which we and the Opposition have very clear views. They support it one day and not the next.

We believe there is a credible plan. There is daily interaction between Avanti and the Department for Transport, with weekly interaction at the most senior level. Ministers are regularly updated, too. We are making sure that a firm eye is kept on this, and we receive regular representations from Members of this House on what needs to happen to ensure this line provides the type of service we all want to see.

Great British Railways

Debate between Cat Smith and Kevin Foster

Monday 24th October 2022 Commons Chamber

[Kevin Foster]

My right hon. Friend is absolutely right. Clearly, demand patterns have changed dramatically during the pandemic. For example, a lot fewer people are commuting into London at 7 am to 9 am and then leaving between 5 pm and 7 pm, or they are doing that three or four days a week rather than five, so there is a need to look at how we can adapt. We are giving slightly more flexibility to some operating companies, and looking at how we use our ticketing and, in particular, our ticket pricing. The rail sale was a great way of getting a lot of people on to trains that might otherwise have been relatively quiet, producing new revenue to the railways. In addition, as I said in response to the SNP spokesperson, Lumo is targeting traffic that goes by air to get it on tracks.

[Cat Smith (Lancaster and Fleetwood) (Lab)]

My constituents would really struggle to describe British railways as “great”, because their lives are made a misery by Avanti and TransPennine, which continually cancel trains, leading to their missing job interviews, school and education. Today, a commute that should have taken me two and a half hours took me almost five—I only just made it in time for Education questions. May I ask the Minister why on earth his Government extended the contract with Avanti? Frankly, my constituents do not understand why.

[Kevin Foster]

We made it clear when we extended the contract for only six months that it was a probationary period, to allow Avanti to implement the recovery plan that it has and is intending to bring forward in December. We will judge whether to extend its contract any further based on how that goes.

HM Passport Office Backlogs

Debate between Cat Smith and Kevin Foster

Wednesday 27th April 2022 Commons Chamber

[Kevin Foster]

Again, I am happy to pick up separately the particular case. As I have touched on, the 10-week standard is there, and we have not had to expedite many cases beyond 10 weeks. I would not want to speculate on whether there are issues with the application, but I am certainly happy to look into the specific case and get an answer.

[Cat Smith (Lancaster and Fleetwood) (Lab)]

There are dozens of cases I could raise with the Minister this afternoon, but I will raise the case of Helen, about which my office has been on hold for just over two hours. She spent £7,000 on a holiday and is due to fly out on Sunday. She applied for her passport in January. My staff may get cut off again on the MPs’ hotline, so is there anything that the Minister can do to make sure that my constituent Helen will go on holiday? If she does not, what can she do for compensation, because that was a very expensive holiday?

[Kevin Foster]

I am certainly happy to pick up the point. Certainly if it has been going on since January, I suspect we are now beyond the 10 weeks, and something should be done. Obviously I do not want to get into speculation about issues with the application—that would not be appropriate on the Floor of the House—but if the hon. Member supplies me with the details, I will be happy to look into the case.

Oral Answers to Questions

Debate between Cat Smith and Kevin Foster

Monday 12th July 2021 Commons Chamber

[The Parliamentary Under-Secretary of State for the Home Department (Kevin Foster)]

Comprehensive guidance and training plans have been developed and are continually reviewed to ensure that all Border Force and frontline officers are trained in new policy, process and system changes relating to covid-19 border health measures, including those set by the devolved Administrations. That comprehensive guidance includes training and shift briefings.

[Cat Smith [V]]

RDI Trucking based in Preesall in my constituency provides international logistics for Formula 1 and other racing industries. Under coronavirus legislation, they are international transport workers. Therefore, as essential workers the legislation applies slightly differently to them, providing an exemption from the requirement for a negative test prior to cross-border travel. However, they have been having some issues in applying that. Will the Minister take the time to meet me and my constituent Baz Scott to discuss some of the issues he is facing in his industry?

[Kevin Foster]

I am certainly happy to look into that if the hon. Member provides the detail. She will appreciate that Border Force’s first priority is to maintain our defences against covid-19. However, as part of our work, we are looking to move exemption decisions away from the border and to have more automatic checking. That is in everyone’s interests, including those passengers who need to comply with the regulations and would otherwise be stood behind those trying to prove exemptions at the primary control point.

Oral Answers to Questions

Debate between Cat Smith and Kevin Foster

Monday 10th February 2020 Commons Chamber

[Kevin Foster]

Absolutely, and the suggestion from the Scottish Government that it would be implemented via the Scottish tax code is rather defeated by the fact that Scottish Members of Parliament are on the Scottish tax code but work across our United Kingdom, and rightly so. So, yes, we will work with interest groups across Scotland to make sure this system works for Scotland as part of our United Kingdom, on a points-based basis. Again, we will focus on what works and what is successful, not on what pleases the separatist grievance agenda.

[Cat Smith (Lancaster and Fleetwood) (Lab)]

7. What recent assessment her Department has made of the adequacy of the number of police officers in Lancashire.