Victims and Courts Bill (First sitting)

Debate between Caroline Voaden and Jonathan Brash

Committee stage
Tuesday 17th June 2025 Public Bill Committees

[Caroline Voaden]

Q Rebecca, you talked about situations in which there is a complex mixture of housing and mental health issues, and possibly drugs and alcohol, and the housing association or local authority struggles to move the person on because it is not clear where they would go. Do you think the agencies involved have the tools and resources they need to comply with the Bill in respect of the Victims’ Commissioner?

Rebecca Bryant: I would say that the vast majority of local authorities and housing providers up and down the country resource their response to antisocial behaviour, but there has been a significant impact on that since 2008, with austerity and the cuts that have happened across local authorities. I believe that the toolkit itself is strong. There is a mixture of early intervention and prevention, which we absolutely know work. Around 75% of complaints around antisocial behaviour are resolved first time. When we are talking about taking cases to court, we are only talking about a small minority of all the complaints.

There is something there about us understanding the real picture of antisocial behaviour in the country. A million incidents of antisocial behaviour were reported to the police last year, but our YouGov survey suggests that over 50% of people do not report antisocial behaviour, so imagine doubling that number to 2 million, and then adding on top the incidents recorded by housing providers and local authorities: we are probably looking at more like 4 million or 5 million incidents of antisocial behaviour. It is a really significant problem; it is pernicious and causes great damage to communities and individuals alike.

There are certain things that we strongly feel should happen. We did some work with the all-party parliamentary group a couple of years ago, looking into the complexity of antisocial behaviour. We made a recommendation that there should be a pilot for a specialist housing court that could look at the complexity around antisocial behaviour. You are asking an ASB officer to be an enforcement person, a mediator, a victim support person, a mental health expert and a social worker.

We recognise that people who perpetrate antisocial behaviour can often be victims themselves and have had traumatic experiences—adverse childhood experiences—in their lives, which might be the root cause of their antisocial behaviour. We need to have something like a specialist court, and we need the judiciary who look at antisocial behaviour to be trained to understand the complexity, because we often find that judges are not necessarily trained in antisocial behaviour when they look at complex cases.

The resources required are wide. It is about not just local authorities and housing providers but the community safety partnership, because we know that a partnership response is what resolves antisocial behaviour. It is not about one single agency, and it is certainly not just within the auspices of the police.

[Mr Brash]

Q In my experience, housing is often at the heart of antisocial behaviour and the related problems and, of course, at the heart of that is usually the tenant. What are your views about how the provisions in the Bill can be effectively communicated to tenants so that they have knowledge of what their rights are and how to access them, in relation to local authorities and social landlords?

Rebecca Bryant: We have long called for a campaign on antisocial behaviour to explain rights. That is one of the reasons why we have Antisocial Behaviour Awareness Week, when we talk about how to report and what people should expect when they report antisocial behaviour. I liked the idea from Victim Support that perhaps we should have a charter that explains people’s rights: you can ask for an ASB case review, you can make a complaint to the ombudsman if you are dissatisfied, and you can—if this element of the Bill passes—make a complaint to or request support from the Victims’ Commissioner.

Equally, we must remember that this is about stopping antisocial behaviour. Often when members of the public report antisocial behaviour, they are looking for a specific outcome. That outcome might be to evict the person who is the perpetrator, when actually, that is not our role. Our role is to stop the antisocial behaviour from happening. So there is always something, on behalf of housing providers and local authorities, about managing the expectations of the individual who is making the complaint and being really clear on what antisocial behaviour is, what you can resolve as an individual, and what we can do to support you as an organisation. We need to be much clearer about what people can expect from us as the agencies and our response.

Charlotte Hamilton-Kay: Absolutely. I will make a couple of points. Rebecca has mentioned the ASB case review. The disparity in its administration across England and Wales is a real issue for victims. We released a report last year that showed there are some areas in England and Wales that, in four years, have still not held one ASB case review, and this legislation has been around for over 11 years. That is purely because victims are not aware of the case review’s existence. They are not able to make an application because it is not publicised. We have to ask why it is not publicised. Practitioners feel that it is a complaint process and will involve them being questioned on why they have made the decisions they have made in case management, and victims are really missing out on the opportunity to explain the impact of what they are experiencing.

As Baroness Newlove mentioned, we really need to standardise the threshold for an ASB case review application, so there are no additional caveats—it is three instances in six months and that is it. We also need to standardise how it is publicised and how victims are made aware of it, because a lot of people are still unaware. A report that you at Resolve issued in the last couple of years said that 87% of people were still unaware of this tool’s existence, so in 11 years we have not done a very good job of making people aware of it.

Finally, on the concept of a victim being able to express what they are experiencing, when we are talking about tenants, everybody experiences things differently. What might be really impactful to me could just go straight over your head. It is all about your personal circumstances and what your experience is, what your triggers are and what you happen to have been experiencing that day. We need to be very clear about what is antisocial behaviour, what is unreasonable behaviour and what is inconsiderate behaviour, and manage the expectations of what people can and cannot demand change to. Managing the expectations of victims is part of the support network. When they know what to expect and what can and cannot happen, and when they are not dealing with that unknown, it makes it a lot easier for them to cope.