Oral Answers to Questions

Debate between Caroline Dinenage and Johnny Mercer

Thursday 18th January 2024 Commons Chamber

[Dame Caroline Dinenage (Gosport) (Con)]

My constituency boasts the highest number of veterans of any in the UK, with about 12% of people having served, but the veterans agency is not assisting me and other MPs like me in serving my constituents, because when I raise issues with it, it insists on responding via ministerial correspondence from the Ministry of Defence. There can therefore be no direct interface with it, making it very time-consuming and frustrating for my constituents. Will the Minister get the veterans agency to introduce an MPs helpline so that veterans’ concerns can be answered quickly and efficiently?

[The Minister for Veterans’ Affairs (Johnny Mercer)]

I believe my hon. Friend is referring to Veterans UK, which is being retired because I am well aware of the plethora of issues. We have staff there who work incredibly hard but with very poor resource, and consequently the experience of veterans has not been what I want it to be. We are retiring that brand and completely revamping those services. I take on board the point about an MPs hotline, which exists in other Departments, and I can confirm that we are looking to establish the same thing in the new organisation to meet these claims.