Nuisance Calls

Carol Monaghan Excerpts

Monday 26th October 2015 Commons Chamber

[The Minister for Culture and the Digital Economy (Mr Edward Vaizey)]

I thank the hon. Member for North Ayrshire and Arran (Patricia Gibson) for calling this important debate on nuisance calls. It is interesting that in the previous Parliament, nuisance calls were raised a great deal by Mike Crockart, the then Liberal Democrat Member for Edinburgh West, who is sadly no longer in this House. Without wishing any disrespect to Mike Crockart, whom I miss on many levels, the hon. Lady’s comprehensive and well-balanced speech showed that the issue of nuisance calls has a worthy new champion from Scotland. Although she quite rightly called for further action, she acknowledged that there has been some action in the recent past.

Tackling nuisance calls is a priority for us. It is an issue that I have worked on for several years now and it is a very difficult problem to tackle. I echo what the hon. Lady said in her speech about the pernicious nature of nuisance calls to elderly or vulnerable people, who are much more likely to suffer from this plague as they are at home when the phone rings.

[Carol Monaghan (Glasgow North West) (SNP)]

rose—

[Mr Vaizey]

I have barely started and already we are going to have additional contributions to this important debate.

[Carol Monaghan]

Does the Minister recognise that I get post from constituents, particularly elderly constituents, who talk about the vital link that is their phone being a source of anxiety and even about getting rid of the phone line from their home?

[Mr Vaizey]

That is exactly the point. For many elderly and vulnerable people, their phone is their lifeline. Not only are they at home and plagued by nuisance calls but, in many cases, they want to answer the phone as they do not know whether or not the call is important. They also obviously want to be able to use their phone as freely as possible to contact loved ones and additional support services.

That is why about two years ago I started to co-ordinate the action that was being taken in respect of nuisance calls, calling together the two regulators, the Information Commissioner and Ofcom, as well as numerous stakeholders, including the telephone companies and the internet service providers, and many charities and campaigning groups. Again, I echo what the hon. Member for North Ayrshire and Arran said in her excellent speech: we must strike a balance, and we should remember that underneath the plague of nuisance calls lies the legitimate activity of decent businesses, as she called them, wanting to make perfectly appropriate marketing calls and in many cases having the proper consent to do that.