HM Passport Office Backlogs

Carla Lockhart Excerpts

Wednesday 27th April 2022 Commons Chamber

[Kevin Foster]

Again, let us go back to what we have already said: 4.7 million texts were sent out last year; 1 million passports were issued last month—a record amount; more staff are being recruited; and existing staff, if they wish, are being given the opportunity to work incentivised overtime. There has been a large amount of planning and work done to meet the challenge, but inevitably, with 2.5 million extra passport applications due this year, on top of the 7 million that we expect to receive from those whose passports fall due this year, there were going to be pressures in the system. That is why we were up front in April last year in changing the service standard and doing some campaign work to remind people of that. We are now doing everything we can, including bringing in extra staff, to ensure that we can meet the surge of demand that is there. As I said, between January and March, 90% of people got their passport within six weeks.

[Carla Lockhart (Upper Bann) (DUP)]

I thank the Minister for coming to the House today. He has certainly been across his brief, so I thank him very much for that. As my hon. Friend the Member for Belfast East (Gavin Robinson) said, I pay tribute to staff in the Belfast office for all their hard work, particularly Christine and Joseph, who are exceptional when they are contacted. Honeymoons, family reunions and holidays postponed because of covid are all being affected. I am dealing with passport applications from January. A particular problem appears to be children, as was eloquently outlined earlier. Will the Minister outline when more fast-track appointments will become available? There are currently none available across the United Kingdom.

[Kevin Foster]

I thank the hon. Member for her kind comments about the staff in the Belfast passport office, following on from the similar comments of the hon. Member for Belfast East (Gavin Robinson). I know that they will be very much appreciated by the staff concerned. We release additional fast-track appointments every day. With the level of demand that we are seeing, they are taken up relatively quickly whereas normally there might be availability over a number of days. We have looked to expand the number of counter appointments, but she will appreciate that there is a limit to how many we can realistically offer each day. In some cases, some of the slots to do that sort of expedition would instead be used to deal with compelling and compassionate applications where someone urgently needs a passport to travel for some of the reasons that I have touched on.