Asked by: Brian Mathew (Liberal Democrat - Melksham and Devizes)
Question to the Department of Health and Social Care:
To ask the Secretary of State for Health and Social Care, what steps are being taken to improve accountability and resolution complaints processes within NHS organisations.
Answered by Zubir Ahmed - Parliamentary Under-Secretary (Department of Health and Social Care)
National Health Service organisations must handle complaints in accordance with the standards and processes set out in the Local Authority Social Services and National Health Service Complaints (England) Regulations 2009.
To support good complaint handling, the Parliamentary and Health Service Ombudsman’s NHS Complaint Standards set out how organisations providing services in the NHS should approach complaint handling. The standards place a strong focus on several key aspects of complaint handling, including early resolution and giving fair and accountable responses. They set out practical advice and good practice to help NHS organisations improve.
Through implementation of Fit for the Future: The 10-Year Health Plan for England, we will improve transparency, deliver high-quality care for all, and strengthen patient and staff voice. This includes reform of the NHS complaints process, setting clear standards for both the timeliness and the quality of responses to complaints, as well as ensuring the NHS listens carefully and compassionately, taking forward learnings to ensure high quality care. We will also increase the use of artificial intelligence tools to ensure complaints data is collected, and responded to, far more quickly.
Asked by: Brian Mathew (Liberal Democrat - Melksham and Devizes)
Question to the Department of Health and Social Care:
To ask the Secretary of State for Health and Social Care, what is being done to support disabled people working in the NHS.
Answered by Karin Smyth - Minister of State (Department of Health and Social Care)
Local employers across the National Health Service have arrangements in place for supporting disabled staff including occupational health provision, employee support programmes, and a focus on healthy working environments.
Employers have a legal duty under the Equality Act 2010 to consider and make reasonable adjustments for employees who have a disability, taking advice from their local occupational health and human resources department. This includes removing or reducing any substantial disadvantages that employees with a disability may face compared to someone who does not have a disability.
The NHS Workforce Disability Equality Standard sets out metrics to enable organisations to understand the experiences of disabled staff and to develop and publish an action plan. Year on year comparison enables trusts to demonstrate progress against the indicators of disability equality.
Asked by: Brian Mathew (Liberal Democrat - Melksham and Devizes)
Question to the Department for Transport:
To ask the Secretary of State for Transport, whether her department monitors the discharge of highway runoff entering rivers along the network.
Answered by Simon Lightwood - Parliamentary Under-Secretary (Department for Transport)
National Highways carries out targeted monitoring at key locations on the strategic road network and is working with the Environment Agency to develop a further monitoring strategy. National Highways also has its 2030 Water Quality Plan setting out what it is doing to tackle potential pollution to the water environment from its highest risk outfalls and soakaways. Water runoff from local roads is a matter for local highway authorities.
Asked by: Brian Mathew (Liberal Democrat - Melksham and Devizes)
Question to the Department for Environment, Food and Rural Affairs:
To ask the Secretary of State for Environment, Food and Rural Affairs, whether her department monitors the impact of highway runoff on rivers and lakes.
Answered by Emma Hardy - Parliamentary Under-Secretary (Department for Environment, Food and Rural Affairs)
The Environment Agency (EA) has a monitoring regime that sets out to identify pressures on rivers and lakes as well as estuaries and coasts and groundwaters. This involves monitoring (of water quality, chemicals and ecology) to determine reasons for not achieving good ecological or chemical status. This includes understanding the risk posed by the category ‘Urban and transport’, which road runoff is a key component of.
Monitoring undertaken is not designed to specifically monitor the impact of highway runoff on rivers and lakes. The EA is working with National Highways under the Department for Transport, to evolve its monitoring strategy that is to be focused on highways outfalls, where highway runoff enters watercourses.
Asked by: Brian Mathew (Liberal Democrat - Melksham and Devizes)
Question to the Department for Science, Innovation & Technology:
To ask the Secretary of State for Science, Innovation and Technology, what steps her Department is taking to protect intellectual property rights in the training of AI models.
Answered by Kanishka Narayan - Parliamentary Under Secretary of State (Department for Science, Innovation and Technology)
As a government, we are determined to back both our world-class creative sectors and our technology sector. Both are essential to our plan for growth.
We recognise the potential impact of AI technology on intellectual property rights, including patents, trade marks, designs, and copyright. A balanced IP system can also support AI development.
We know we need to strike the right balance on this and we are engaging with creatives, tech companies and parliamentarians to ensure we get that right.
Asked by: Brian Mathew (Liberal Democrat - Melksham and Devizes)
Question to the Foreign, Commonwealth & Development Office:
To ask the Secretary of State for Foreign, Commonwealth and Development Affairs, what assessment she has made of the potential implications for her policies of the recent fighting in el-Fasher, Sudan.
Answered by Chris Elmore - Parliamentary Under-Secretary (Foreign, Commonwealth and Development Office)
I refer the Hon. Member to the response provided to the Urgent Question on Sudan: Protection of Civilians on 30 October.
Asked by: Brian Mathew (Liberal Democrat - Melksham and Devizes)
Question to the Department for Environment, Food and Rural Affairs:
To ask the Secretary of State for Environment, Food and Rural Affairs, what assessment she has made of the potential impact of enriched cages on laying hens.
Answered by Angela Eagle - Minister of State (Department for Environment, Food and Rural Affairs)
We remain firmly committed to maintaining and improving animal welfare and want to work closely with the farming sector to deliver high standards.
The impact of enriched cages on laying hens is an issue which we are currently considering very carefully.
Asked by: Brian Mathew (Liberal Democrat - Melksham and Devizes)
Question to the Department for Transport:
To ask the Secretary of State for Transport, how many driving tests have been booked in Wiltshire in 2025.
Answered by Simon Lightwood - Parliamentary Under-Secretary (Department for Transport)
The table below shows how many car practical driving tests have been booked for test centres serving Wiltshire in 2025.
Driving Test Centre | Tests Booked (Net Demand) |
Chippenham | 7,737 |
Salisbury | 4,432 |
Swindon | 8,694 |
Trowbridge | 1,323 |
Total | 22,186 |
*Trowbridge is a taking the test to the customer site so may not be open every day.
Information on the number of approved driving instructors by postcode, including for Wiltshire is available on GOV.UK at: https://www.gov.uk/government/statistical-data-sets/driving-instructor-and-motorcycle-instructor-register-data
The table below shows the (a) average and (b) longest waiting times for a practical car driving test for test centres serving Wiltshire over the last ten years.
Driving Test Centre | Average Waiting time (weeks) | Longest Waiting time (weeks) |
Chippenham | 12.6 | 24 |
Salisbury | 10.7 | 24 |
Swindon | 13.2 | 24 |
Trowbridge | 14.5 | 24 |
*Trowbridge is a taking the test to the customer site so may not be open every day.
Asked by: Brian Mathew (Liberal Democrat - Melksham and Devizes)
Question to the Department for Transport:
To ask the Secretary of State for Transport, what information her Department holds on the number of approved driving instructors there are in Wiltshire.
Answered by Simon Lightwood - Parliamentary Under-Secretary (Department for Transport)
The table below shows how many car practical driving tests have been booked for test centres serving Wiltshire in 2025.
Driving Test Centre | Tests Booked (Net Demand) |
Chippenham | 7,737 |
Salisbury | 4,432 |
Swindon | 8,694 |
Trowbridge | 1,323 |
Total | 22,186 |
*Trowbridge is a taking the test to the customer site so may not be open every day.
Information on the number of approved driving instructors by postcode, including for Wiltshire is available on GOV.UK at: https://www.gov.uk/government/statistical-data-sets/driving-instructor-and-motorcycle-instructor-register-data
The table below shows the (a) average and (b) longest waiting times for a practical car driving test for test centres serving Wiltshire over the last ten years.
Driving Test Centre | Average Waiting time (weeks) | Longest Waiting time (weeks) |
Chippenham | 12.6 | 24 |
Salisbury | 10.7 | 24 |
Swindon | 13.2 | 24 |
Trowbridge | 14.5 | 24 |
*Trowbridge is a taking the test to the customer site so may not be open every day.
Asked by: Brian Mathew (Liberal Democrat - Melksham and Devizes)
Question to the Department for Transport:
To ask the Secretary of State for Transport, what the (a) average and (b) longest waiting times for a practical driving test in Wiltshire were in the last 10 years, by driving test centre.
Answered by Simon Lightwood - Parliamentary Under-Secretary (Department for Transport)
The table below shows how many car practical driving tests have been booked for test centres serving Wiltshire in 2025.
Driving Test Centre | Tests Booked (Net Demand) |
Chippenham | 7,737 |
Salisbury | 4,432 |
Swindon | 8,694 |
Trowbridge | 1,323 |
Total | 22,186 |
*Trowbridge is a taking the test to the customer site so may not be open every day.
Information on the number of approved driving instructors by postcode, including for Wiltshire is available on GOV.UK at: https://www.gov.uk/government/statistical-data-sets/driving-instructor-and-motorcycle-instructor-register-data
The table below shows the (a) average and (b) longest waiting times for a practical car driving test for test centres serving Wiltshire over the last ten years.
Driving Test Centre | Average Waiting time (weeks) | Longest Waiting time (weeks) |
Chippenham | 12.6 | 24 |
Salisbury | 10.7 | 24 |
Swindon | 13.2 | 24 |
Trowbridge | 14.5 | 24 |
*Trowbridge is a taking the test to the customer site so may not be open every day.