Postal Services Bill

Brian Binley Excerpts

Wednesday 27th October 2010 Commons Chamber

[Mr Brian Binley (Northampton South) (Con)]

The House needs to recognise that the Post Office is a bust flush—

[Michael Connarty]

Rubbish!

[Mr Binley]

It is absolutely bust! In fact, the previous Government recognised that and tried to enact a Bill, but they did not have the courage to carry it through. So we want no lessons from Labour Members. The Post Office is a bust flush. Its management needs rejuvenating, its work force are demoralised and its pension fund is in massive deficit. If that does not add up to a company that is totally off the rails, then I do not know what does. It would do the Opposition good to recognise that fact, rather than pontificating about a matter that they dared not deal with.

The Post Office faces a massive challenge. Volumes have declined enormously since 2005, and they are now down by 13 million units per day. Good God! If any other business faced that kind of decline, it would instantly recognise that it was bust; it would not need me to tell it. The Post Office is now 40% less efficient than its European competitors, and its modernisation programme is proceeding exceptionally slowly.

[Mr Edward Leigh (Gainsborough) (Con)]

Does my hon. Friend agree that if I had been allowed to privatise the Post Office when I was the Minister with responsibility for it 17 years ago, we would now have a world-beating international company earning huge riches for this country? That was a wasted opportunity, and we must never fail again. We should privatise it as soon as possible.

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[Mr Binley]

My hon. Friend was a wise prophet in a House that failed to listen to him, and that is a great pity. I accept his point totally.

The truth is that something needs to be done, and that was accepted by the previous Government. I first came across this matter when it was presented to the then Business, Enterprise and Regulatory Reform Select Committee in 2008. That Committee’s report highlighted the importance of the organisation to our local communities. It recognised that the poor, the elderly and the disadvantaged relied heavily on the Post Office, but it was not only disadvantaged people who felt that way. Small and medium-sized businesses also felt that the Post Office played an important part in the way they ran their businesses. Research by Postcomm estimates that the social value of the post offices up and down the country runs to about £10 billion. The case for the network is clear, well made and, I believe, totally understood by the Opposition. Sadly, however, they ran away from the issue.

There is a great need to heighten, increase and force through technical development. Of course, that could not happen in the past. Hooper said that the Royal Mail needed to modernise, improve its management and expand its range of services. I believe that the Bill will achieve all those objectives.

The relationship between management and work force needs to be improved—and the problem is not all the fault of the unions by a long chalk. Previous management, I believe, acted in a bullying way that did nothing for good industrial relations—and I said so at the time, as did my colleagues on the Select Committee. This is one reason why I came to the conclusion that there was a massive need for a real injection of good-quality management into the Post Office.

[Michael Connarty]

I just wonder where the hon. Gentleman has been. I happen to be secretary of the communication workers group in this Parliament, although unlike my predecessor I have never been a communications worker. Massive changes to the agreement took place in March. Where else in Europe can we find a management that is willing to work with the trade unions? In all other places, they have banned trade unions from their premises. These firms are absolutely out of order in their treatment of their workers.

[Mr Binley]

I understand the hon. Gentleman’s concerns. When I talked about senior management, I meant very senior management indeed. The lesson should go out to the whole House that bringing in from the private sector people who are sometimes seen as bully boys is not the best way to produce good industrial relations. That is, in fact, what happened. I see the hon. Gentleman nodding; I am glad he agrees with me.

[Mr Jim Cunningham]

I am sure that the hon. Gentleman will recall, as I do, that the previous chief executive of the Royal Mail was a very difficult man for Members to meet.

[Mr Binley]

I had the distinction—perhaps that is not the best word—of meeting the chief executive in question, and I read some of his letters to the work force. I have to say that if I had been a member of that work force, I would have been horrified to receive those letters. If they had been circulated in a company that I had anything to do with, I would have done my very best to bring the gentleman in question to book. I hope that my answer will enable the hon. Gentleman to understand that I too share his concerns.

We need a massive change in management. I believe that the Bill is designed to achieve that and might well succeed, but we still have not had the answers we need to provide any certitude in that direction. We are dealing with a pension deficit in the region of £10.4 billion. We have to find answers as to how best to deal with that, and I believe that the Bill finds those answers.

Finally—I know many Members wish to speak—I want to return to the question of management, which is central to the success of any measures put in place to save a broke and bust Post Office. I appeal to the Minister responsible for postal affairs to explain in more detail how his proposals will achieve that objective. The previous Government saw that as an important part of the process of rejuvenating the Post Office. That is why they introduced a Bill that would have meant a new injection of capital, with 30% ownership from the private sector. Sadly, that did not work. I do not believe that the previous Government worked hard enough to push it through. I understand why it did not work—because the Government did not have the courage to go further. No private company would seriously consider that small a holding for that big an investment. It was a very difficult proposition from the beginning.

The truth is that the success of the Post Office will revolve around better relationships with the workers, better modernisation and removing the great pension fund burden. I believe that all those things can happen under the Bill if—I say again, if—we get the correct level of quality management. Such management must recognise that the whole of the marketplace has moved so quickly that there are very many opportunities, but it will take creativity, courage and bravery on the part of that management to achieve the successes that the organisation can achieve. I ask the Minister to use a little of his time to explain to us how he will attract that quality management, which is so central to the success of the operation.

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[The Parliamentary Under-Secretary of State for Business, Innovation and Skills (Mr Edward Davey)]

I start by thanking the hon. Member for Llanelli (Nia Griffith), and all the other hon. Members, for their contribution to today’s debate. The quality of the debate is testament to the importance that this House attaches to two of Britain’s great institutions: Royal Mail and the Post Office. May I particularly congratulate the hon. Member for Woking (Jonathan Lord) on his maiden speech? He may not be aware of it, but I visited a post office in his constituency to look at one of the pilots for our reforms. Will he send my regards to Mr Patel at the West End post office, who has certainly influenced my thinking?

Both sides of the House recognise the extent to which our constituents value Royal Mail’s universal postal service. No one who witnessed the passionate debates over the previous Government’s post office closure programme can underestimate how deeply communities across our country feel about their local post offices. That is why the Government feel so strongly about the Bill: we believe that what is at stake is no less than the very survival of the universal postal service and Britain’s network of post offices. If we do not reform those two institutions, attract private capital and private sector disciplines into Royal Mail and tackle the underlying economic challenges to the post office network, their future in a digital world of e-mail and internet services is bleak.

Some Members wanted me to blame past management for all Royal Mail’s ills. My hon. Friends the Members for Northampton South (Mr Binley) and for Southport (Dr Pugh), in particular, wanted me to criticise the quality of the management in the past. I am not going to take up that kind offer. What I will say is that the current chief executive, who was appointed by this Government—Moya Greene, who came from Canada Post—is an excellent chief executive and is already taking the tough decisions that need to be taken. It is interesting that she and Royal Mail support the Bill. They know that we need to get capital into Royal Mail. They know that it needs to be released from Treasury control.

[Mr Binley]

Will my hon. Friend correct a mistake that he has made? I asked him to explain how he was going to get the exciting new management into the Post Office to ensure its future, and I did not particularly want him to comment on my criticism of past management.

[Mr Davey]

My hon. Friend has corrected the record, and I can say that we have that good management with Moya Greene.

The real challenges of the digital world, as the right hon. Member for Wolverhampton South East (Mr McFadden) said, apply to all postal administrations across the world. It is the deep challenges that face Royal Mail and the Post Office that make the position of the Opposition at best incredible and at worst downright irresponsible. They know the problems that Royal Mail faces: the decline in letter volumes as e-mail volumes grow exponentially, the large losses the company has made in recent times, and the incomparably large pension deficit. We know that they know, because just last year they said the same thing, and put a Bill before Parliament to address those very same problems. I have that Bill here—but unfortunately it was not brought down the corridor from the other place for us all to debate in this Chamber. If it had been, the similarities in the Bill would have meant that many of the questions raised in this debate could have been debated then. So, let me address some of the questions that I have been asked.

The hon. Member for Vauxhall talked about foreign ownership. She may remember that when her Government tabled their Bill there was concern on the Labour Benches that TNT and Deutsche Post might buy Royal Mail, so she has an issue to raise. What is often forgotten in this debate is that British investors already own 30% of Deutsche Post. That is the real world: investors invest in good companies.

The hon. Member for Blaydon (Mr Anderson) had worries that the royal associations would somehow be broken as a result of privatisation. The Queen will continue to approve all stamps that bear her image, as she does now. The Royal Mail brand is valuable and we will put safeguards in place against its misuse. We have initiated discussions with the Palace for that very purpose. I should tell the hon. Gentleman, who claimed that more post offices closed under the Conservative Government, that he is wrong. In 18 years of Conservative government fewer post offices closed than in 13 years of Labour government.

Coalition colleagues might be concerned because of the similarities between our Bill and the Labour Bill. They are so similar that we half expected the Labour party to feel duty-bound to support our Bill.

For example, there are almost identical proposals on pensions, except that our proposals are slightly more favourable to Royal Mail employees. The clauses on regulation are also similar, except that our Bill introduces new safeguards for the universal postal service that were strangely absent from the previous Government’s Bill. Our Bill rebalances the regulatory framework, putting the universal service and its financial sustainability at its heart.

Those ought to be major areas of agreement, but we did not get that tonight. We heard some bizarre criticisms from Opposition Front Benchers. They said that we are not addressing the problems of the regulatory system, but it is their regulatory system. They do not appear to have read the Bill, because we are making changes to that regulatory system.

The right hon. Member for Wolverhampton South East brought in Ofcom in the previous Government’s Bill. It has a duty to reduce unnecessary regulation, which will assist the legislation. The Bill requires cost transparency and accounting separation to deal with many of the regulatory problems that my hon. Friends the Members for Southport and for Pendle (Andrew Stephenson) raised in the debate.

Surprisingly, Opposition Members also raised concerns about the pensions solution. The hon. Member for Vauxhall said that it is possible to achieve a solution on pensions without a sale. It would be irresponsible to ask the taxpayer to take on an £8 billion deficit without securing private capital and disciplines and without transferring future risk from the taxpayer. This is a package deal, which is what Hooper argued for and what we are delivering.

Richard Hooper made it clear that action is needed if we are to secure the future of a universal postal service. His document, “Modernise or Decline”, sets out those options. When the hon. Member for Angus (Mr Weir) questioned whether a privatised Royal Mail would threaten the universal service obligation, he was ignoring the evidence put forward by Sir Richard Hooper. I can only think that he has not read the Bill. If he had read it, he would know that it is all about safeguarding the universal postal service of Royal Mail and the Post Office, recognising the particular importance of those services to our rural communities.

The six-day, one-price-goes-anywhere universal service obligation is enshrined on the face of the Bill, but we have not stopped there. The Bill introduces new safeguards to protect that service, ensuring that any future change must be properly debated by Parliament, must retain the uniformity of the service and must take into account the interests of postal service users, which, of course, includes rural communities. The scaremongering of the Scottish nationalists flies in the face of both the facts and the text of the Bill.

Returning to the substance of today’s debate, despite our producing a Bill that is better than the previous Government’s Bill—better for Royal Mail employees’ pensions and better for the protection of the universal service—the Opposition are determined to oppose it. Where are the huge differences that are causing the Opposition such problems? We want to provide Royal Mail employees with shares, so workers can benefit from the prosperous future for Royal Mail that our reforms will enable. The previous Government talked about involving employees, but they argued with the unions about giving employees shares and then argued with themselves. This Government are united, and we are going to do it through the largest employee share scheme by percentage of shares of any major British privatisation. For the first time ever, I believe, we are mandating an employee share scheme on the face of a Bill. As a member of a party that championed employee share ownership for decades in opposition, I could not be more proud to present this radical measure to the House tonight. I pay special tribute to my hon. Friend the Member for North Norfolk (Norman Lamb), who did so much to develop those issues when we were in opposition.

I also thank my hon. Friend the Member for Warwick and Leamington (Chris White), who explained how important employee share ownership can be in driving productivity. He was concerned that only 10% of shares will go to the employee share scheme, but I can tell him that the Bill refers to “at least 10%”. I was pleased by the support for employee shares from my hon. Friend the Member for Hereford and South Herefordshire (Jesse Norman). His chairmanship of the all-party group on employee ownership shows that he knows about that area. He raised a constituency case, which I will take up if he writes to me.

Another key difference between Labour’s Bill and our Bill is our mutualisation proposal for the Post Office. Sub-postmasters, Post Office employees and communities can all have a say in how their post offices are run. The Co-operative model is a huge example of the big society and something that the old Fabians would have classed as public ownership, but the Labour party is going to vote against the Bill.

Let me clarify the mutualisation proposals for the Opposition, who do not seem to understand what they are all about. Post Office Ltd, the national company that franchises to individual post offices and chains of post offices, would become a mutual if our proposals go ahead. We believe that having a national mutual similar to the Co-op would have many practical benefits and would align the incentives of sub-postmasters with those of the company and their main franchisor. When it comes to modernisation and putting services online, it is important to have aligned incentives.