Hospital Car Parking Charges

Bob Stewart Excerpts

Thursday 1st February 2018 Commons Chamber

[Emma Hardy (Kingston upon Hull West and Hessle) (Lab)]

It is a pleasure to follow the hon. Member for Telford (Lucy Allan). We all know that our NHS is underfunded. The hospital trust in my constituency, the Hull and East Yorkshire Hospitals NHS Trust, received more than £1.5 million in car parking charges in 2016-17, according to data released under a freedom of information request, so it might seem unusual for me to be calling for the abolition of car parking charges. We know that they can provide an income for hospitals, but I agree with the hon. Lady: much of the money does not go to the hospital, but often to the private operator of the car park.

It is the Government’s responsibility to ensure that our NHS has the money it needs and not that of patients, staff or visitors. We should not expect vulnerable people to pay a sickness tax through car parking charges. I also agree with my hon. Friend the Member for Great Grimsby (Melanie Onn) about the impact on residents living in the local area. In Walker Street opposite my hospital, resident permits have had to be introduced to try to stop other people parking on those streets. In effect, the residents who live there have to pay to park their cars, because staff cannot afford to use the car park and park their cars on those streets. The whole system is complete nonsense.

I am incredibly proud that our Labour manifesto pledged to scrap car parking charges. Our suggestion was that any loss in income could come from a hike in the tax on private healthcare insurance. That would meet the £162 million cost of free parking at all NHS hospitals across England.

The unfairness of the sickness tax, from having car parking charges, must be felt in context. Let me tell the Chamber about a dear friend of mine—a man called Dermot—who has been in hospital for well over 28 days. I am not sure whether hon. Members are aware of this, but a particularly cruel and unfair consequence of him being in hospital for more than 28 days is the ending of his payments for disability living allowance and attendance allowance. If he had been receiving personal independence payment instead of DLA, that would have been stopped as well. His wife’s income has also been affected because she is his carer; she has stopped receiving her carer’s allowance, because Dermot has lost his DLA.

The nice bit to this story is that friends have rallied round and organised a fundraising concert for Dermot called—I have to make sure I pronounce this carefully—“Folk the 28 Day Rule” to raise money to support him. However, friends should not have to arrange folk night fundraisers to compensate for the welfare system’s failure to support people. The dramatic fall in his family’s income makes the added travel and car parking costs particularly cruel. They are not the only family facing this situation, but their story highlights the unfairness that many families face in having to park every day to visit loved ones at a time when their income may have dramatically fallen.

We all hate to think what would happen if one of our loved ones ended up staying in hospital for a long time. One of the saddest examples of the sickness tax, as mentioned by the right hon. Member for Harlow (Robert Halfon), is the effect on parents of premature and sick babies. We know that if premature and sick babies are to have the best possible outcomes, they need hands-on care every day. The daily costs of travelling to hospital can present a barrier that prevents parents from being with their babies. Parents surveyed by the charity Bliss said that they spent an average of £32 a week on car parking charges when visiting their babies. That is an unacceptable cost. All new, precious babies have the right to be with their parents—and not just the parents who can afford to pay to park their cars.

[Bob Stewart (Beckenham) (Con)]

I think that this is grossly unacceptable, in the case of people visiting sick babies and, indeed, in the case of men who are waiting for their wives or partners to give birth. How often do people who have paid for three hours find that they require much longer? Then they are stuck. The man is required to stay with the lady—the woman—who is giving birth, but he is worried about paying the flipping parking charge. That is wrong. There must be a way around this one.

[Emma Hardy]

I completely agree. I have accompanied my parents to hospital appointments. My mum sits there and sets the alarm on her phone, and then starts panicking: “We have to go back to the car park. Have we enough change?” That is not what people want to be thinking about when they are visiting a hospital.

The unfair cost is felt not just by visitors and patients, but by staff. It was during my local “big conversation” event that I became aware of the difficulties experienced by nurses and other NHS professionals in my local hospital. The financial squeeze faced by NHS professionals has been well documented. For example, midwives have lost an average of £6,000 a year in real terms since 2010, and the additional cost to them of parking their cars seems particularly unfair. An investigation by Unison found that some nurses were having to rush out between appointments to move their cars and avoid fines. That is a ridiculous situation.

Our hospitals are open 24 hours a day, 365 days a year, and staff finish their working shifts at different times. We have a duty to keep them safe. When they have just spent a shift caring for us, they should not have to return to cars that are parked in dark and isolated streets because they cannot afford to pay to use the hospital car park.

I urge the Minister to adopt this motion and to take action. As has been clear today, it has cross-party support, and it would make a real, positive difference to so many people’s lives.

--- Later in debate ---

[Thelma Walker (Colne Valley) (Lab)]

I thank the right hon. Member for Harlow (Robert Halfon) for securing this important debate on one of the many issues facing carers, families and staff who visit our hospitals.

If I parked at the hospital car park in my constituency of Colne Valley, it would cost me a third more than if I parked in a council-owned car park. How is that acceptable? Is this not NHS trusts profiteering from the sick and vulnerable? When people are in a rush taking a sick friend or relative to the hospital, they will not necessarily consider where is cheaper to park; they will park in the closest car park and then sort it out later. Even people who have to attend hospital regularly will not get free parking. At the Huddersfield Royal Infirmary, a two-and-a-half-hour stay, three times a week, 52 weeks a year will cost £780. That is £780 to support someone who is receiving medical treatment. Even some who are disabled blue badge holders have to pay this.

[Bob Stewart]

I think I speak on behalf of all of us when I say that I find it iniquitous that anyone with a blue badge should have to pay a penny when they go to a hospital.

[Thelma Walker]

I completely agree with the hon. Gentleman.

How are my constituents meant to afford these excessive costs? Hard-working nurses, doctors, porters, cleaners and receptionists go to work to help people. Those hard-working staff are paying £1,680 a year to support families whose loved ones are dying. They are paying £1,680 a year to work a 12-hour shift caring for people. They are paying £1,680 a year to save lives. How is that acceptable by anyone’s standards? How can anyone think it is right that those hard-working professionals are paying nearly £2,000 a year to help and care for people? I can tell the House that it is not.

I appreciate that trusts, including the Calderdale Huddersfield NHS Foundation Trust, are following national guidelines, but patients and staff feel as though they are treating them as cash cows. In 2016-17, my local trust remained nearly £15 million in deficit. In the CHFT annual reports for 2014-15, the trust recorded £1.4 million income from car parking. In 2016-17, that figure rose to £2.7 million. Yes, the extra money that the trust makes helps to plug the hole left by Government underfunding, but it should not have to. Our NHS should be fully funded; it should not have to depend on car parking fees. I urge the Government to consider the comments being made today by Members across the House, and to act swiftly to resolve this issue.

--- Later in debate ---

[Bob Stewart]

It seems to me that there should be staff car parks. There should be a set-up in which staff have separate parking arrangements so that they do not block public parking spaces. They should also have guaranteed slots, so that they are not late for their shifts.

[Sir Mike Penning]

That happens in some parts of the world. For example, that is what they do at the Luton and Dunstable University Hospital NHS Foundation Trust, which looks after part of my constituency. I went there the other day to visit someone who was in palliative care. I did not know how long I was going to be seeing them, or whether I would see them again. The fantastic news is that they are now at home, being looked after by the hospice movement, of which I have been a member for 40 years. That is what the hospice movement is very much for.

Interestingly, I parked and paid in what I thought was a public car park, but I was in the staff car park. So, when I went to try to get out, the barrier would not go up. I pressed the button to talk to someone, and they said, “You’ve parked illegally.” I said, “How have I parked illegally? I’ve got a ticket.” Fortunately, they had no idea who I was, because they probably would have just lifted the barrier to get the MP out of there as fast as possible, which is normally what happens when we visit our hospitals, isn’t it—everything is brilliant, rosy and shiny and everything is great. I said to the person, “No. If you’re going to fine me, fine me. I’ll see you in court, because I have paid in an NHS public car park that you have designated.” They eventually just said, “Oh, go away.” I have been waiting for the fine to come through—it probably will now—and I will see them in court, but the charging is morally wrong.

The situation is even more difficult for patients. The previous debate was about babies and parenting. Babies come out when they want to, usually, not when we want them to, and not based on how much time is left on a car parking ticket. That is what happens, and yet people are getting fined every day because they have outstayed their time in the car park. How can that be right?

A Member who could not be in the Chamber today because they had to attend another meeting, asked me to mention volunteer drivers. What would we do without them? They are fantastic, but they have to pay to park in some hospital car parks before they take patients home, which they do as volunteers because the patient ambulance service is struggling so much. In some parts of the country—I know that it is happening in my area—people are actually asking for patient transport because the car parking facilities are so bad. They are putting more of a burden on patient transport because they cannot find a parking space and they are petrified of being late for their appointment. If they are late for their appointment owing to patient transport, that is okay, but if they cannot find a parking space, they hear, “Oh, you’re a bad person.” We have heard that people are parking outside hospital car parks. Blue badge holders are being charged to park in a car park when they can park for free on the road, so that is what they do. We know that is happening, and it is really very wrong.

I know that the Minister is a good man, and an honourable man, but when he stands up to reply he will almost certainly say that parking is devolved to NHS trusts, and that it is for them to decide how they run their facilities. But for those of us who are Members of Parliament, NHS trusts are completely unaccountable. We can moan about this, but they will not listen in the slightest. They will be looking at whether they can get away with it and how much they can raise.

This is not just about money; it is about space. We have heard that if car parks do not charge, they will be full of people from the town centre. When the acute facility at the excellent Hemel Hempstead Hospital was closed, it was moved to the middle of Watford town centre, next to a football stadium. Apparently Watford play there, and a lot of my constituents will be very upset when they hear about me being derogatory about Watford, but they have a huge number of fans. I went to Watford General Hospital on a Saturday morning to visit a constituent, a good friend of mine, and I parked and paid. When I came out, there was a group of parking people around who clearly wanted to give me a ticket. I had paid in the football bit that is designated for use by Watford football club when they are playing at home. What has that got to do with going to see and look after someone at an NHS hospital, or go to that hospital?

Unfortunately, the parking attendants did recognise me, and they were very apologetic, but I do not think that is right. What would have happened if they had not known who I was? The ticket was coming. How on earth can we have a full acute hospital in the middle of a town as big as Watford, next to a football stadium, and then call that a modern NHS hospital? The parking facilities there for staff and patients are frankly almost non-existent, not least because tons of it has been carved off for the football club. I want Watford to be very successful, but what I want in our part of the world is a brand-new hospital, with proper parking facilities, on a greenfield site away from the town centre, so that we do not have any concerns about whether people will park there all day in order to go shopping. At the moment, though, I do not have that.

There is the acute hospital in Watford, which struggles—it has just come out of special measures and I wish it well—and Hemel Hempstead Hospital, which is basically a clinic these days. We have out-patients; we have a few intermediate wards. They charge the staff, and patients with out-patient appointments, to park there. The car park is empty. Hardly anybody parks there because there is nothing on the site any more, but the hospital still insists on charging. That pushes the patients outside, so there is restricted parking outside, which is also an issue. It is cheaper to park in the council car park in the town centre and walk 400 yards up the hill than to park in a car park that is empty because there are so few facilities at the hospital.

This problem has to be sorted out from central Government, and the central Government guidelines have to be enforceable. I was a Minister for many years: Departments can issue as many notices as they like, but nothing will happen if they do not come out with the stick. Could the money be raised in other ways? Could there be savings in the NHS? As we have heard, the amount of money being raised, compared with the overall pot, is peanuts. One of the more recent chief executives of my very small acute trust was on a package of over £300,000 a year. If we want to save money instantly, let us take a look at the salaries of the really top people in the NHS and let us look after the people at the bottom—we certainly should not charge them to park when they go to work.