Mid Staffordshire NHS Foundation Trust (Inquiry)

Bob Blackman Excerpts

Wednesday 6th February 2013 Commons Chamber

[Bob Blackman (Harrow East) (Con)]

Thousands of people outside the Chamber will be worried about what is going on in their own local hospital: could the same things be going on there? Part of that problem would be the willingness of NHS staff to make the best of a bad job. Does my right hon. Friend agree that as part of the cultural change, it is important that staff say, “We will not put up with poor standards,” and that as part and parcel of that, board management specifically must enforce the highest standards of patient care?

[The Prime Minister]

My hon. Friend makes an important point. There is lots of fantastic practice in our NHS right across the country, but there are problems. That is why I am so passionate about the friends and family test. I saw this in the hospital in Salford, where people are so proud of the fact that they ask the staff, the patients, everybody, “Would you have your friends and family treated in this hospital?” They put it up on the front of the door of the hospital and it is on every single ward. Of course there is no one magic bullet answer to the whole problem, but if there is a problem in a hospital or on a specific ward, it would be picked up quite quickly if there was that sort of very open and publicly available test.