Disabled People (Access to Transport)

Bill Wiggin Excerpts

Thursday 9th January 2014 Westminster Hall

[Mr Goodwill]

Certainly—I would be delighted to ensure that that happens. Indeed, my own house does not have a mobile phone signal, so I am aware that there are numbers of people who do not have a signal for a smartphone and that many people from poorer families do not have smartphones.

We will continue to work with the bus industry to identify the best solutions to improve access to the public transport system for all passengers. Having met various bus stakeholders in December to discuss accessibility issues, my colleague at the Department for Transport, Baroness Kramer, who leads on accessibility issues, will write to bus industry representatives shortly to encourage the development of simpler and more affordable audiovisual systems for buses.

Aside from the use of audiovisual technology, as members of the Committee will be aware, the Government have placed a requirement on bus operators to ensure that all buses used on local or scheduled services are fully compliant with the Public Service Vehicles Accessibility Regulations 2000—or PSVAR—by 2015, 2016 or 2017, depending on the bus type. The regulations require buses to include facilities such as low-floor boarding devices, visual contrast on the edges of steps, handholds and handrails, and priority seating for passengers in wheelchairs.

As of September 2013, 78% of the total fleet had PSVAR accessibility certificates and the figures are rising steadily. The transition will take place over time, with transport operators inevitably using a mixed fleet of accessible and non-accessible vehicles in the run-up to full compliance, but the change will have a significant impact on disabled people’s access to the bus network.

On disability awareness training for bus staff, raised by the hon. Member for Eastleigh (Mike Thornton), the Government appreciate the important role played by staff providing assistance—as well as their awareness of and attitudes towards disabled passengers’ needs—in disabled passengers’ ability and willingness to travel.

EU regulation 181/2011 on bus and coach passenger rights came into force in all member states on 1 March 2013. The Government took steps to apply a number of exemptions within that regulation, including—many hon. Members expressed their disappointment about this—exempting UK bus and coach drivers from a requirement to undertake mandatory disability awareness training. This exemption was applied in line with Government policy on adopting any EU legislation, to make full use of any derogation that would reduce costs to business. This policy ensures that UK businesses are not put at a competitive disadvantage compared with their European counterparts.

To mitigate the impact of applying the disability awareness training exemption, in July 2013 my predecessor as Minister, now Minister for Crime Prevention, my hon. Friend the Member for Lewes (Norman Baker), wrote to bus and coach industry representatives to encourage the completion of disability awareness training by all drivers at the earliest opportunity. It is estimated that approximately 75% of all bus and coach drivers have completed some form of disability awareness training and this figure continues to rise.

My noble Friend Baroness Kramer will also write to bus operators to obtain examples of their disability awareness training and statistics on customer satisfaction. In response to concerns from the public about the disability awareness training exemption, the Department agreed to review its use in March this year, one year on from commencement, to ensure further progress has been made and that drivers are receiving adequate training in this area. The hon. Member for Blackpool South (Mr Marsden) mentioned this. Bus and lorry drivers have to engage in compulsory certificate of professional competence training, one day a year. Many bus operators regard this as an opportunity to use that training to help in this regard.

On rail, I believe that we have a good story to tell, as borne out by a recent study by the European Commission, which stated that the UK has the best major rail network in Europe, with passengers recording an overall satisfaction score of 78%.

[Bill Wiggin (North Herefordshire) (Con)]

I congratulate my hon. Friend the Minister on what he is saying. In North Herefordshire, we have disabled access in Leominster, but not yet in Ledbury. Will the Minister do all he possibly can to ensure that, next time that it is possible to sort the station out and change it so that it is accessible to disabled people, it is high enough on the list to get the funding?

[Mr Goodwill]

Yes, I note my hon. Friend’s good point. Sadly, there is a surfeit of applications, compared with the money that there is to go round, but we are making progress every year.

The UK scored higher than some EU countries on accessibility for passengers with limited mobility, although a 65% satisfaction rating still means that there is a lot of room for improvement and we are not complacent about that.

As with buses, we have targets for an accessible rail network. All rail vehicles must be accessible by 1 January 2020, incorporating features that facilitate travel by disabled people, including wheelchair spaces, audiovisual passenger information systems, priority seating, contrasting handrails and accessible toilets, where toilets are fitted. Already, more than 7,600 rail vehicles being used on the network were built or have been refurbished to modern access standards, including half of all trains. There are many plans to upgrade train fleets ahead of the 2020 deadline. It is worth mentioning that all older rail vehicles have features that already make them accessible to most disabled people, even if they have yet to receive the full suite of improvements.

We also take seriously improving access to stations. Unfortunately, though, many of our mainline railway stations date from Victorian times. These 19th-century stations were not built with the needs of 21st-century passengers in mind, and this has left us with a huge task in terms of opening up the rail network to disabled passengers. Currently, more than 450 out of a total of 2,500 stations have step-free access between all platforms. By 2015, we expect that some 75% of rail journeys will start or end at a fully step-free station, up from around 50% in 2005. The number of stations fully accessible to disabled people other than wheelchair users is significantly higher.

Accessible stations have a significant impact on people’s journey experience, not only for disabled and older people, but also those carrying heavy luggage or travelling with a child in a pushchair. My colleagues and I are, of course, concerned that only around 20% of our national rail stations have step-free access to every platform. That is why we have continued the Access for All programme that was launched in 2006 and have made plans to expand it, to provide a step-free route at more than 150 stations by 2015. That programme has already delivered smaller-scale improvements at 1,100 stations.

We know from research into Access for All projects that passenger numbers—for both disabled and non-disabled passengers—rise significantly once a project is complete, so we have added £100 million to extend the programme until 2019. We have already received nominations for more than 200 stations for this funding, which is about seven times the number that we can support with the money available, and that tells me there is an appetite in the industry to further improve access to stations. I recently visited Morley station, with our excellent parliamentary candidate, Andrea Jenkyns, to see the problem first hand in Leeds.

Of course, as well as having accessible infrastructure, disabled passengers need to have confidence that staff will be available to assist them. The Government have no plans to impose cuts in staffing on trains or at stations. It is and will remain a matter for train operators to determine their staffing levels, to provide the required standard of service for passengers.

Ticket-buying habits are changing and passengers are booking their travel through a wider range of sources, often using the internet and mobile devices, as well as using systems such as Oyster. As part of the Department’s review into fares and ticketing, we set out proposals to improve the way in which we manage opening hours at ticket offices. We are keen to see a shift towards more efficient forms of ticketing, such as better self-service ticket machines, websites and mobile applications. We want to make it easier for the rail industry to propose innovative changes that harness new technologies for the overall benefit of passengers and taxpayers, but we also want to ensure that all passengers, including disabled people, continue to enjoy a high level of service.

We recognise that passengers feel strongly about changes to ticket offices that may have an effect on staffing, so before agreeing to any changes, we would need to be confident that passengers will continue to enjoy ready access to ticket buying. We plan to give passenger bodies a stronger role as part of the proposed change, enabling them to have more input in shaping any proposals, as well as the ability to raise objections on a wider range of grounds than previously, such as the impact of any proposal on disabled passengers.

The hon. Member for Poplar and Limehouse (Jim Fitzpatrick) raised the issue of shared space. I have seen Exhibition road first hand and I have to say that, having previously been an enthusiast for shared space, when the hon. Gentleman was the Minister, that enthusiasm has waned somewhat. I am not aware that large numbers of local authorities are keen to introduce these schemes, but if hon. Members from around the country have knowledge of any, I should be pleased if they fed them in. This does not seem to be a movement that is gathering force.

The Government remain committed to changing the transport industry’s approach to disabled and older people in British society. I am grateful for the opportunity to have this debate and to stress that the Government are committed to improving the travel experience for disabled people who use public transport. In 2012, we delivered the most accessible Olympics and Paralympics in history, by prioritising and planning accessibility from the start and working co-operatively. We have shown that we can do it, and the Government want to build on that success.

[Katy Clark in the Chair]