Smart Meters Bill

Bill Grant Excerpts

2nd reading: House of Commons & Money resolution: House of Commons & Programme motion: House of Commons & Ways and Means resolution: House of Commons
Tuesday 24th October 2017 Commons Chamber

[Bill Grant (Ayr, Carrick and Cumnock) (Con)]

I welcome the Bill’s Second Reading. Installing some 53 million smart meters in some 30 million domestic and small business premises, with an anticipated completion date of 2020, is an ambitious programme and, as the right hon. Member for Don Valley (Caroline Flint) said, companies clearly need to up their game and increase the installation rate to achieve the target. On a more positive note, there is an 80% satisfaction rating for the 7 million or so SMETS 1 meters that have been installed, but that rate also needs to be improved.

The harnessing of new and improved technologies will allow energy customers to be made aware in real time of their energy consumption and its cost, which is equally as important. Smart meters will also transform the experience of prepayment customers, which has to be welcomed. Somebody said earlier that prepayment customers could be prioritised to take them out of receiving excessive bills, and if that is possible through the installation process, I would welcome it. Smart meters will benefit both consumers and suppliers by allowing customers to budget better for energy bills, and enabling suppliers to avoid estimated bills and to provide accurate billing without a premises visit.

Switching suppliers should, and I believe will, be made easier, which will benefit the consumer. There are issues, however. Energy suppliers need to harmonise that transition to avoid any confusion with smart metering.

Recent research by British Gas involving some 200,000 customers using SMETS 1 meters—the older technology—has been positive in showing an energy reduction of some 4%, and eight out of 10 users would recommend smart meters. As the hon. Member for Stretford and Urmston (Kate Green) said, some people are wary of smart meters, and it would be good if we could allay that fear. I hope the public will come with us on this ambitious programme. The roll-out of SMETS 2 meters will benefit consumers, suppliers, the distribution network and the United Kingdom as a whole. I am delighted to support the Bill.

Smart Meters Bill (First sitting)

Bill Grant Excerpts

Committee Debate: 1st Sitting: House of Commons
Tuesday 21st November 2017 Public Bill Committees

[The Chair]

We are short of time. I am going to take Bill Grant and then we are unlikely to have further time. This will probably be the last question.

[Bill Grant (Ayr, Carrick and Cumnock) (Con)]

Q I have two brief questions. I sense that, despite the efforts, the public may not be fully aware of the roll-out of smart meters and the advantage available. If that assessment is correct, what more can be done?

Secondly, with the accent on rural areas throughout the UK, I take it that the installers and those who provide the meters are in constant contact with those who provide broadband, wi-fi or the signal to make the system work.

Audrey Gallacher: On the point about consumer awareness, the industry funds an independent communications and marketing campaign—Smart Energy GB—who I think are coming along later today to speak to you. I do not want to steal their thunder. They will give you all sorts of information on what they are doing to ensure that consumers are aware of the smart meter programme and, more importantly, are interested and ready to take one.

My organisation, Energy UK, provides the secretariat, the governance around the performance management framework of that company, so we ensure that we set it sufficiently stretching targets so that it goes out and generates the interest. Over the past year we have done a lot of work with it to try to tighten up those targets to ensure that that messaging is aligned with what we need in terms of customers being ready to accept smart meters.

I think there is probably a role for everybody to play. I would argue that I would like to see more of the Minister promoting the smart meter programme. I think it is movement in this kind of mass roll-out stage, if we can get the Government and the regulator and everybody behind it to really sell the benefits of this. Because smart meters are a great thing for customers and for the future of the energy system.

Your other point was about the system. People coming later today will have much more information about this than I do. The Data Communications Company runs the contracts for the service providers who provide the communication around the smart meter infrastructure, so there are three areas. I think—you can put me right—that those are cellular in the central and south, and a mesh type of communication arrangement in the north of Scotland. There will be challenges getting full penetration there to get the wide area network, which is what the communications hub is called. So there is a lot of work going on to ensure that we do that.

Bill Bullen: I repeat what I said earlier. We are certainly not seeing any problem with engagement of consumers. Consumers are taking up this product. We are getting probably 5,000-plus sets of meters installed every week ourselves. So, we are definitely not seeing any push-back from consumers.

In terms of the technology and some of the difficulties that there will be, mobile phone networks are not 100%, unfortunately. I do again call for a bit of flexibility in terms of the actual technology that supply businesses are allowed to use, because there may just be local spots, whether rural or urban areas, where you simply cannot get a decent enough signal. There will be problems but, at the moment, I really do not think we have enough flexibility in the programme to address every particular case. It is going to be a problem.

[Bill Grant]

Thank you very much.

[The Chair]

We have about 20 seconds. Is there a last quick question? No, okay. In that case, we will now move to our next panel. Thank you to our witnesses for giving us evidence this morning.

Examination of Witnesses

Angus Flett and Rob Salter-Church gave evidence.

Smart Meters Bill (Second sitting)

Bill Grant Excerpts

Committee Debate: 2nd Sitting: House of Commons
Tuesday 21st November 2017 Public Bill Committees

[Matt Western]

Q There is a massive issue here, isn’t there?

Derek Lickorish: Yes, there is.

[Bill Grant (Ayr, Carrick and Cumnock) (Con)]

Q I am still enthusiastic about the potential for smart meters and there is still will behind it. I am trying to make a comparison and I come back to the 1970s, to the introduction of natural gas. They are two different technologies but a massive task throughout the United Kingdom. We mentioned two dates: 2020 was the desirable date and you wish that to be retained, although there was a fall-back date of 2023. At some time in this journey we are going to have to speed up the process. We are going to have to pull our socks up and get the job done. I have two questions in that regard. Do we have the production capacity for SMETS 2 meters to meet the demand when it is at its peak, and do we have sufficient human resources to install those meters commercially, hopefully to meet the target of 2020, but perhaps more realistically at a date beyond that? How are we for capacity: human resources and production capacity?

Richard Wiles: We manufacture SMETS 1 and SMETS 2 devices. We are prepared to ramp up our production line to make sure that SMETS 1 can run in parallel to ensure that any potential shortfalls in capacity can be overcome by our increased production. We can continue to keep the momentum and supply chain running in that respect. Regarding installers, by the end of SMETS 1, we are probably looking at around 12 million devices. If the current installation rate continues through to July next year, that equates to around 1.3 million smart meters per month that need to be installed.

Whether we need additional installers is something that Trilliant has not supplied services on, other than installation processes, but organisations are geared up to supply the installation requirement for SMETS 1 and SMETS 2 to meet that deadline.

[Bill Grant]

Q So you are confident in the supply chain for meters, but not so confident in the human resources for installation?

Richard Wiles: Looking at the existing number that I have been made aware of, that may need to be increased. There may need to be additional practices and we need to ensure that whoever wants a smart meter gets it installed in time by 2020.

Derek Lickorish: It has been worked out for me—it says so here—that the additional resources to meet 2020 need to increase from where they are today by 283%. They need to be ready now to start running to meet 2020. I do not think that is possible because these need to be highly trained people. This is not a straightforward job for an electrician; it is more complicated than that. Before I come to resources, the current productivity rate of the teams working out there is less than half what was originally thought. You have to take that into consideration; it is not factored into my 283% increase.

As for manufacturing, subject to clarity about the SMETS 1 end date, because the supply chain is already winding down for that now, if clarity could be given on that, it would ensure that that manufacturing stream was kept running.

On manufacturing capacity for SMETS 2, once you have resolved the interoperability, once you have SMDA approval, once you have tested all these devices at scale, with DCC, it must be about 12 months. Anything less would have the potential to lock in problems for the future because of the model we have chosen. It is a difficult one to answer, but if we satisfy that, there is no reason why manufacturing capacity will not be available.

[The Chair]

Thank you. If we can keep the answers brief, we will be able to get in Mr Carden and Mr Morris.

--- Later in debate ---

[The Chair]

Time is against us, so Mr Grant’s will have to be the last question.

[Bill Grant (Ayr, Carrick and Cumnock) (Con)]

Q I will take a quick virtual imaginary journey to November 2022 when we have maxed out on the installation of smart meters, everybody is happy and they are working. Notwithstanding the consumer benefits, what would be the benefits to the wider environmental community? What would be the environmental benefits in relation to carbon reduction from the installation of a full roll-out of these meters? Or is there no benefit whatever to the environment?

Dr Sarah Darby: Potentially, this is part of a very big transformation of our energy system. If we are relying heavily on renewable supply, particularly for electricity, we have to be able to match demand with supply in real time very effectively. The smart meters are part of making that possible. That means effectively that they are part of the transition to a renewables-based energy system with very carefully managed demand and supply together. The environmental benefits of that would be very considerable.

[Bill Grant]

Q So there will be a considerable environmental effect.

Dr Sarah Darby: Yes.

[Bill Grant]

Q We are all fond of our environment and the planet, and we need to keep them for generations to come, so that is a stepping stone on a very positive journey.

Dr Sarah Darby: Yes, I would think so.

Dr Richard Fitton: I would add one point. The smart meter is a tool as well and from that tool we can hang things. With it comes this whole idea of being able to attach more efficient things for your home, such as appliances and heating systems. Once it gets in the house, people can then start to do smart things with it. You have got to consider those savings as well as the generic smart meter savings.

[The Chair]

Mr Western: 20 seconds.