Oral Answers to Questions

Debate between Ben Wallace and Martin Vickers

Monday 31st October 2016 Commons Chamber

[Martin Vickers (Cleethorpes) (Con)]

Two of my constituents have been defrauded of in excess of £60,000, and their cases are not helped by the lack of co-ordination between Action Fraud and the local force. They are unable to get updates on the investigation. What can be done to improve that co-ordination?

[The Minister for Security (Mr Ben Wallace)]

Following my hon. Friend’s contribution at the previous Home Office questions, I will be visiting Action Fraud to take up his specific case, and more generally to discuss how Action Fraud deals with constituents and inquiries from Members, to make sure that the service is improved.

Oral Answers to Questions

Debate between Ben Wallace and Martin Vickers

Monday 5th September 2016 Commons Chamber

[Martin Vickers (Cleethorpes) (Con)]

T2. I am currently assisting a constituent who has been the victim of a fraudulent scam, losing over £30,000 of life savings. The case has been referred to ActionFraud. The Minister spoke earlier about an increase in referrals to ActionFraud, but it is results that matter. The cases I have dealt with show poor results. What action is being taken to ensure that ActionFraud improves its performance?

[The Minister for Security (Mr Ben Wallace)]

First, we are investing in a new software programme for ActionFraud that will not only improve the analytics of crimes that are reported to it, but allow victims of fraud to track their cases in live time online. In response to my hon. Friend’s concern, I have also asked officials to look into how ActionFraud communicates with members of the public. I think it important to remember that these are victims, many of whom have done nothing wrong whatsoever and have been preyed upon by some of the worst people in society.