Independent Water Commission

Ben Spencer Excerpts

Monday 21st July 2025 Commons Chamber

[Steve Reed]

The new ombudsman will have statutory powers to provide independent and free support to customers experiencing the kinds of failures that my hon. Friend describes; there are many others, of course. Previously, water was one of the only utilities that did not have that resource available, but it will do from now on. We have also taken steps and introduced measures to increase compensation for people who have experienced failure by their water company, with compensation at least doubling and in some cases increasing tenfold.

[Dr Ben Spencer (Runnymede and Weybridge) (Con)]

The quality of a river is about not just the water that goes into it, but the maintenance of the river itself. My constituents have been failed over and over again by the Environment Agency in the maintenance of our waterways. Given the Secretary of State’s enthusiasm for breaking apart quangos, will he consider bringing powers away from the EA so that we can manage our rivers properly and effectively?

[Steve Reed]

The hon. Gentleman makes an important point, but I gently remind him that it was his Government who cut resources to the Environment Agency by 50%, which may well have had something to do with the fact that people were no longer there to enforce against the kinds of failings he talked about.