Credit Card Invoices

Debate between Baroness Vere of Norbiton and Lord Blunkett

Tuesday 26th March 2024 Lords Chamber

[Baroness Vere of Norbiton (Con)]

My noble friend is quite right. He may have heard some of the explanation I gave in the debate on the Spring Budget on why we had to take the decisions that we did. Noble Lords will all recall that the Government stepped in to provide furlough for nearly 11 million people to save their jobs and protected nearly 500,000 businesses. It was essential that we did that at the time, but it came at a cost to our economy and society, which must be repaid at some stage.

[Lord Blunkett (Lab)]

My Lords, last week I invited the noble Baroness to dinner, if we could find a restaurant with an accessible payment device. That evening, I went to a restaurant that had purchased a cover that made the device accessible. I have been in correspondence with the Minister since and am very grateful for her interest. Could we not simply make all providers offer that service, rather than restaurants having to buy it in?

[Baroness Vere of Norbiton (Con)]

I am interested to know if that is the restaurant that the noble Lord intends to take me to. I have been in correspondence with him since last week. We will work very closely with UK Finance as its finishes off its accessibility forums to understand what more can be done to ensure that payment devices are accessible.

Electronic Payment Devices

Debate between Baroness Vere of Norbiton and Lord Blunkett

Tuesday 19th March 2024 Lords Chamber

[The Parliamentary Secretary, HM Treasury (Baroness Vere of Norbiton) (Con)]

My Lords, the Government are unequivocally supportive of all efforts by the financial services industry, the card machine operators and charities such as the Royal National Institute for the Blind to make card machines fully accessible for those with visual impairments. In November 2023, UK Finance published a list of vendors which produce approved devices, to assist merchants with purchasing a device that is sufficiently accessible.

[Lord Blunkett (Lab)]

My Lords, someone with low or no vision can access a smartphone because there is a Siri or voice-over function, and you can have several goes if you hit the wrong buttons the first time. If you are spending over £100 in hospitality and you are faced with a flat screen and you get it wrong, you lose access to your card. The providers are pretending that there is accessibility when there are markings down the left-hand side of a flatscreen. It is a major challenge for those without sight. It is, in my view, in complete breach of the Equality Act 2010. The providers do not provide the necessary covers that can be available to make at least a stab—I mean literally a stab—at hitting the right buttons, and it is time we acted.

[Baroness Vere of Norbiton (Con)]

I recognise the issues raised by the noble Lord, and the financial services industry also recognises these challenges. As I have already said, UK Finance publishes a list of vendors, recognising that it is not just financial services companies that use these machines; it may be the merchants themselves. This builds on work by UK Finance and the RNIB in publishing accessibility guidance, which only happened in 2022. Today, the third in a series of three forums is happening involving UK financial services groups and charities, and each of the three forums is focusing on specific interventions—whether it be technology or training to help improve the accessibility of all sorts of banking services.

--- Later in debate ---

[Baroness Vere of Norbiton (Con)]

My Lords, I am not entirely sure that I am here to speak for all regulators. However, the consumer duty was introduced, whereby the FCA must ensure that the financial services sector is delivering good outcomes to prevent harm. That was introduced only in July 2023 and will take a little while to bed in. We will monitor the outcomes of that consumer duty to ensure that it is having the impact on disabled and other vulnerable customers that we need to see.

[Lord Blunkett (Lab)]

My Lords, I would like to invite the Minister out to dinner, and I promise to pay if there is a flat screen that I can access.

Bus Services

Debate between Baroness Vere of Norbiton and Lord Blunkett

Thursday 30th March 2023 Lords Chamber

[Baroness Vere of Norbiton (Con)]

As we set out in our long-term national bus strategy, ensuring the safe and comfortable movement of all people on buses, including those with accessibility issues, is an absolute priority. I will take back to the department my noble friend’s specific question about disabled people. In a similar vein, it is also worth mentioning some further good news: the accessibility information regulations should be laid today, which, I am sure, many noble Lords will welcome.

[Lord Blunkett (Lab)]

My Lords, I wonder if the Minister would be kind enough to go back to the department for me and then drop me a line on the appalling treatment of the South Yorkshire Mayoral Combined Authority in respect of central government funding. It is a mystery to all of us how the Government can talk about better buses when buses are actually disappearing.

[Baroness Vere of Norbiton (Con)]

We asked all local transport authorities to prepare bus service improvement plans; some were better than others, and the best ones were given funding. Regarding the ones that were not so good, we supported the local transport authorities by providing them with revenue support so they could upskill their staff and improve their BSIPs for the future. I believe that is what happened in South Yorkshire, and I very much hope it has been able to use the money we gave it successfully.

Airports and Airlines: Staff

Debate between Baroness Vere of Norbiton and Lord Blunkett

Tuesday 19th July 2022 Lords Chamber

[Baroness Vere of Norbiton (Con)]

As the noble Lord may know, the Government published our Jet Zero Strategy today. We are absolutely focused on decarbonising the aviation sector, but we recognise that high-speed rail is also very attractive.

[Lord Blunkett (Lab)]

My Lords, I draw attention to my entry in the register of interests. Would it not help passengers to fly if the Government could manage to sort out the renewal of passports? Also, would it not help if the Government were able to get the airports and airlines to work together, instead of criticising each other, given that check-in and baggage handling are handled by the airlines but the remainder of the journey through the airport is the responsibility of the airport itself?

[Baroness Vere of Norbiton (Con)]

The noble Lord, Lord Blunkett, is completely right. When we and the CAA wrote to the industry at the beginning of June, we said that we wanted each airport to set up airport partner working groups, which would bring together the airport itself, the airlines, the ground handlers, Border Force and air traffic control. We are conscious that ground handling is an important part of the movement of passengers and their luggage through airports, so we will conduct a review of the sector to look at its quality and efficiency and at whether there are any opportunities for change.

Heathrow Airport Expansion

Debate between Baroness Vere of Norbiton and Lord Blunkett

Thursday 17th December 2020 Lords Chamber

[Lord Blunkett (Lab)]

I wish to ask the urgent Question standing in my name, of which I have given prior notice. I draw attention to my declaration of interests on the register.

[The Parliamentary Under-Secretary of State, Department for Transport (Baroness Vere of Norbiton) (Con)]

My Lords, on 16 December 2020, the Supreme Court overturned the earlier Court of Appeal decision and declared that the airport’s national policy statement is lawful. We will carefully consider the court’s judgment. The Government have always been clear that Heathrow expansion is a private sector project that must meet strict criteria on air quality, noise and climate change, as well as being privately financed, affordable and delivered in the best interests of consumers.

[Lord Blunkett (Lab)]

My Lords, we all have sympathy for those affected by blight in their homes and communities. However, I should like to ask the Minister a simple question: is it not time that the Government came out fighting on behalf of aviation and, as a consequence, airports? As a global trading nation, we are absolutely dependent on our connectivity, not just in terms of passengers but of freight transport. Is it not time that those who are rightly campaigning on climate change but attacking aviation daily should instead campaign for decarbonisation and safe, comfortable and sustainable travel, which can now be undertaken by technical innovation and sustainable aviation fuel?

[Baroness Vere of Norbiton (Con)]

I agree with much of what the noble Lord has just outlined. Indeed, the Government are doing many of those things he mentioned, including our recent investments in sustainable aviation fuels. The Government are optimistic about aviation. We recognise how important it is, as a connected nation, to have a strong aviation sector, which is why we are working so hard with the sector to put together recovery plans, which will be available next year.

Transport Infrastructure

Debate between Baroness Vere of Norbiton and Lord Blunkett

Tuesday 11th February 2020 Lords Chamber

[Baroness Vere of Norbiton]

I will certainly take that point back to the department. The parts of the track that the noble Lord mentions will all be part of the integrated plan for rail for the north, which will be an important, if fairly short, project to make sure that HS2 works with NPR and all the multibillion pounds of rail investment that we are already putting into the north. It would be absolutely wrong for us to undertake such a massive and costly project unless we squeeze every single benefit out of it that we can.

[Lord Blunkett (Lab)]

My Lords, there were six mentions of Manchester and, quite rightly, mentions of both Liverpool and Leeds in the Statement, but not a single mention of Sheffield, the fourth-largest city in England. Can the Minister confirm that there will be an eastern leg rather than linking Manchester through Leeds to the north, and that that leg will go through the east Midlands, South Yorkshire and then through Leeds, so that we can have some benefit to a county which has a population greater than that of Scotland?

[Baroness Vere of Norbiton]

I absolutely understand the noble Lord’s desire to get improved connectivity to Sheffield. Indeed, we want improved connectivity between all the major cities in the north, which is why we are doing the integrated plan for rail for the north.