HMRC Self-assessment Helpline

Debate between Baroness Vere of Norbiton and Baroness Ritchie of Downpatrick

Tuesday 26th March 2024 Lords Chamber

[Baroness Ritchie of Downpatrick (Lab)]

My Lords, the media reports yesterday said that people who are unable to get online will still get assistance from staff during office hours, although it is not immediately clear how that will work. Given that more than 12 million people are required to complete self-assessment forms every year, maybe the Minister could advise your Lordships’ House about the discussions that have taken place with HMRC to facilitate all the people requiring self-assessment, particularly those who do not have online access and who need, by law, to complete such forms.

[Baroness Vere of Norbiton (Con)]

I am incredibly happy to do that. Of the self-assessment tax returns that were submitted on time, 97% were done online, so just 3% were not. HMRC has an entire focus on the 120,000 people who are vulnerable or digitally excluded. It is those people whom HMRC wishes to target its resources on. Some 3 million calls were received last year, which took 500 full-time equivalents an entire year to answer. Those calls were people phoning up to ask how to change their password, how to get their tax code, or what their national insurance number was. That can be done online. Those who can access the online services really must do.

NATS: Staffing

Debate between Baroness Vere of Norbiton and Baroness Ritchie of Downpatrick

Tuesday 19th September 2023 Lords Chamber

[Baroness Ritchie of Downpatrick]

To ask His Majesty’s Government what discussions they have had had with NATS (formerly National Air Traffic Services) regarding their staffing issues which resulted in delays and cancellations in flights at Gatwick Airport on Thursday 14 September.

[The Parliamentary Under-Secretary of State, Department for Transport (Baroness Vere of Norbiton) (Con)]

My Lords, the Government regret the delays caused by staffing issues in the Gatwick air traffic control tower last Thursday. UK airport air traffic control services are a commercial matter in the UK—in the case of Gatwick, between NATS and the airport operator. We continue to engage with stakeholders to review plans for disruption mitigation, and I shall meet the CEOs of NATS, Gatwick, easyJet and the CAA shortly.

[Baroness Ritchie of Downpatrick (Lab)]

My Lords, for the third time in three weeks, travellers have faced immense inconvenience due to air traffic control issues, with flights cancelled, delayed or diverted. The latest incident, as the Minister referred to, was only last week, caused apparently by the untimely sickness of one air traffic controller, and a replacement could not be put in place quickly. Given that NATS is a public/private partnership where the Government own 49%, can the Minister outline what staffing resilience measures NATS will put in place as a result of her current or future discussions? The issues include the framework for staff training, current and future recruitment schemes for air traffic controllers, and the number of staff and vacancies in NATS. Further, will she emphasise whether the Department of Transport is directly involved in building sustainability in the new staffing requirements for NATS?

[Baroness Vere of Norbiton (Con)]

There are plenty of questions there for me to get my teeth into. I shall focus on staffing and staffing resilience at Gatwick in the tower. Two unrelated operational incidents caused withdrawal pending review, which is a standard safety procedure, and that impacted the flow on that day. However, when NATS took over air traffic control at Gatwick in October 2022, it inherited a staffing shortage. It takes at least 13 months to train an air traffic controller at a specific airport, and as I am sure the noble Baroness realises, 13 months have not yet elapsed. We have reviewed NATS’ plans, we are continuing to do so, and we believe that progress is being made.

Renewable Transport Fuel Obligation

Debate between Baroness Vere of Norbiton and Baroness Ritchie of Downpatrick

Tuesday 13th June 2023 Lords Chamber

[Baroness Vere of Norbiton (Con)]

As the noble Lord will be aware, the Energy Bill is currently working its way through the other place. I am very pleased that we were able to get the amendment for recycled carbon and nuclear-derived fuels, as it goes into primary legislation. We are working concurrently on the secondary legislation to bring that into effect as it is needed and into the various schemes. On ammonia and various other renewable fuels, we are looking very carefully across the entire suite of low-carbon fuels. The Department for Transport will be publishing a low-carbon fuel strategy later this year.

[Baroness Ritchie of Downpatrick (Lab)]

My Lords, the logistics sector is calling for a stronger partnership with government over the use of low-carbon fuels. What arrangements will the Government put in place with the logistics industry for this to happen, including the much-promised publication and delivery of a low-carbon fuel strategy? It was promised last year and then at the end of this year. When will that be published?

[Baroness Vere of Norbiton (Con)]

As I mentioned in the previous answer, it will be published later this year. The low-carbon fuel strategy is incredibly important. We have been working very closely with the freight and logistics sectors to understand their needs in terms of decarbonisation. For example, we have invested £200 million in the zero-emission road freight demonstration programme. An enormous amount of work is going on in this area. The low-carbon fuel strategy is but one of those things.

Northern Ireland and Great Britain: Regional Connectivity

Debate between Baroness Vere of Norbiton and Baroness Ritchie of Downpatrick

Monday 13th March 2023 Lords Chamber

[Baroness Vere of Norbiton (Con)]

I will have to take that back to the department because I am not aware of a significant reduction in the number of flights; indeed, I expect them to be back to where they were by the end of April. I looked at the prices a couple of weeks ago, and it was possible to book an easyJet flight on a Monday morning for £22, which I feel is very reasonable. I know that BA has had a few cancellations recently, but I met with it this morning and we discussed how to reduce those as we head into the summer.

[Baroness Ritchie of Downpatrick (Lab)]

As someone who uses that air connection weekly, I remind the Minister that there was a £5.7 million investment in connectivity between Northern Ireland and Great Britain during the Covid lockdown in May 2020 and since then, Flybe and the Belfast-London, London-Belfast Aer Lingus flights have ceased to operate. What discussions will she have with other airlines on filling the slots, and with Aer Lingus about reinstating its flights between Belfast and London and London and Belfast using Emerald Airlines, which undertakes carrier flights for it to other cities in Britain?

[Baroness Vere of Norbiton (Con)]

Aer Lingus flights had to cease because of the wet-leasing arrangements it was using, which it carried on for much longer than the Government would normally allow. However, I am delighted to say that Aer Lingus’s partner in IAG, British Airways, picked up the services so there is no loss in connectivity. Of course, we will warmly welcome Aer Lingus back to that route if it is able to sort out the UK-registered aircraft it would need to operate the route.

Ryanair: Afrikaans Language Test

Debate between Baroness Vere of Norbiton and Baroness Ritchie of Downpatrick

Thursday 9th June 2022 Lords Chamber

[Baroness Vere of Norbiton (Con)]

As I said, I am probably not going to go much further than I already have, because we have yet to hear back from Ryanair. A number of noble Lords have recognised that the CAA, as the UK’s regulator, may well be able to assist Ryanair in reaching the right decision.

[Baroness Ritchie of Downpatrick (Lab)]

My Lords, will the Minister take the opportunity provided by the British-Irish Council, which contains representatives from the British Government, the devolved Administrations, including the Northern Ireland Executive, and the Irish Government, to raise this issue immediately? If it is not possible to have a British-Irish Council at the moment because of the standing down of the institutions under the Good Friday agreement, it would be greatly appreciated if the Minister could nevertheless deal with this issue, given its importance and the need to emphasise equality in all matters in South Africa.

[Baroness Vere of Norbiton (Con)]

I will certainly take that idea away and see whether it is a route that will achieve the quickest resolution to this matter.

HGV Drivers

Debate between Baroness Vere of Norbiton and Baroness Ritchie of Downpatrick

Tuesday 26th October 2021 Lords Chamber

[Baroness Vere of Norbiton (Con)]

I am very happy to work with the UK Warehousing Association on any measures we can take to increase the number of forklift truck drivers coming through. In return, I would really like the UK Warehousing Association to encourage its members to provide decent facilities and places to have a rest for HGV drivers when they are dropping off.

[Baroness Ritchie of Downpatrick (Lab)]

My Lords, can the Minister indicate what assessment has been undertaken of the potential impact on the availability of HGV drivers after the Government impose checks on goods coming in from the EU as a result of the Government’s hard Brexit?

[Baroness Vere of Norbiton (Con)]

We do not believe there will be an impact from any checks coming from the EU.

Transport Decarbonisation

Debate between Baroness Vere of Norbiton and Baroness Ritchie of Downpatrick

Monday 19th July 2021 Lords Chamber

[Baroness Ritchie of Downpatrick (Non-Afl) [V]]

My Lords, for the avoidance of doubt, will the Minister confirm whether hydrogen will be prioritised for hard-to-abate sectors such as shipping or heavy goods vehicles, rather than for areas that are relatively easy to decarbonise?

[Baroness Vere of Norbiton (Con)]

This entire plan has tried to recognise that there is no one size fits all when it comes to decarbonisation. As I have already set out, hydrogen will be absolutely key when it comes to heavy road freight, maritime, aviation and maybe rail. We will also look to battery to decarbonise much of the traffic currently on the road. We recognise that to do this we need the right supply of batteries, all the components that go into batteries and the skills to produce the vehicles.

Human Rights at Sea

Debate between Baroness Vere of Norbiton and Baroness Ritchie of Downpatrick

Tuesday 22nd June 2021 Lords Chamber

[Baroness Vere of Norbiton (Con)]

I thank the noble Lord for raising this issue. I will write to him with any further details of conversations that are ongoing where limits on broadband might be detrimental to a seafarer’s mental health.

[Baroness Ritchie of Downpatrick (Non-Afl) [V]]

Can the Minister indicate what joint action can be taken internationally, through the G7 and G20 groups of nations, to eliminate abuses against fishermen—a need that has been recognised by many fish producer organisations, as many of these fishers contribute significantly to our local coastal communities? Many of these people come from eastern Europe and the Philippines and make a major contribution to the catching and processing sectors within the fishing industry.

[Baroness Vere of Norbiton (Con)]

The UK is fully committed to the welfare of all seafarers and, of course, fishermen. We will continue to work with our international partners to raise standards. We also recognise the difficulty of upholding human rights for those working away from home and beyond the normal authorities ashore. Sometimes, jurisdictional complexities can exist. This is why we welcome things such as the Responsible Fishing Vessel Standard, which is operated by Global Seafood Assurances. This provides commercial incentives to those operating fishing vessels to meet and maintain good standards of safety and employment.

Rail Fares: Flexi-season Tickets

Debate between Baroness Vere of Norbiton and Baroness Ritchie of Downpatrick

Thursday 4th February 2021 Lords Chamber

[Baroness Vere of Norbiton (Con)]

My Lords, I believe the Government are showing leadership on this issue, which is precisely why we proactively approached the train operating companies and made it absolutely clear to them that, going forward, we are going to see a very different type of train system—one that is really focused on the passenger and that provides punctual and reliable train services, but at a price that is fair to the taxpayer and the passenger.

[Baroness Ritchie of Downpatrick (Non-Afl) [V]]

My Lords, the Minister referred to the Government looking at a number of solutions. Will she indicate whether those solutions include enhanced ventilation systems and particle filtration—and, ideally, air disinfection protection measures—as part of the means to encourage people to use the trains in a safe manner?

[Baroness Vere of Norbiton (Con)]

The noble Baroness is quite right; the one thing we are going to have to do to get people back on to the railways—indeed, the public transport system as a whole—is to improve passenger confidence in the system. One way to do that is to be at the forefront of being able to provide the most up-to-date air filtration systems and secure the best enhanced cleaning contracts.

Belfast International Airport

Debate between Baroness Vere of Norbiton and Baroness Ritchie of Downpatrick

Wednesday 2nd December 2020 Lords Chamber

[Baroness Vere of Norbiton (Con)]

I apologise if I have given the noble Lord that impression; that was not my intention at all. The Government are well aware that both large and small airports are experiencing significant difficulties at the moment, which is why the expert steering group has been established. It is working on a strategic framework for the medium and long-term recovery of the aviation sector in the form of a recovery plan. This group does engage with the DAs.

[Baroness Ritchie of Downpatrick (Non-Afl) [V]]

My Lords, could the Minister look again at air passenger duty and provide us with a specific timetable for when that consultation will begin? Aviation is central not only to our transportation strategy but to our economic strategy through jobs in aircraft building and associated businesses.

[Baroness Vere of Norbiton (Con)]

My Lords, I am not able to provide any further details of the timing of the APD consultation. However, I recognise the noble Baroness’s point that aviation connectivity is important. That is why it will be an important part of the union connectivity review, which was announced on 30 June and will be led by Sir Peter Hendy. This will look at connectivity across all modes, including aviation, across the four parts of the United Kingdom.

Covid-19: Walking and Cycling

Debate between Baroness Vere of Norbiton and Baroness Ritchie of Downpatrick

Monday 8th June 2020 Lords Chamber

[Baroness Vere of Norbiton [V]]

I thank the noble Lord for his warm words of welcome for this funding, which will make a huge difference to cycling. I take what he has said about Manchester City Council. I am in regular contact with the Mayor of Greater Manchester, Andy Burnham, and I will raise it with him next time we speak, to see whether something can be done. The Greater Manchester Combined Authority has initially been allocated £15.8 million, and it would be good to see that money spent wisely.

[Baroness Ritchie of Downpatrick (Non-Afl) [V]]

My Lords, there has been much good work on this issue undertaken in the devolved institutions. The Minister for Infrastructure in Northern Ireland has introduced ground-breaking procedures for the reform of infrastructure in relation to cycling and walking lanes. Will the Minister undertake to have discussions with that local Minister, and other devolved institutions, to ensure that there is joint working in this area to reduce our carbon footprint and improve our health and well-being?

[Baroness Vere of Norbiton [V]]

It is great to hear about the good work being done in Northern Ireland by the Minister for Infrastructure on cycling. I assure the noble Baroness that the department is in regular contact with Ministers across the devolved nations to share information during the Covid-19 pandemic. My officials in the department’s walking and cycling team regularly meet with colleagues from Scotland, Wales and Northern Ireland to share best practice, as she suggests, and the lessons learned.