Baroness Thornhill

Local authorities are under statutory duties to safeguard adults in their area with care and support needs from abuse and neglect. This includes making enquiries, or causing others to do so, if it believes that an adult in its area, with care and support needs, which may include learning difficulties or cognitive impairments or both, is experiencing or at risk of abuse, including sexual abuse, or neglect, and as a result of those needs is, or would be, unable to protect themselves.

Care Quality Commission (CQC) registered care providers are also required to adhere to the CQC fundamental standards, set out in the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014, which include that service users must be treated with dignity and respect, and must have their support provided in a way that reflects their preferences. The CQC’s guidance on this legislative framework says that when providing intimate or personal care, a provider must make every reasonable effort to make sure that they respect people's preferences about who delivers their care and treatment. This may include requesting staff of a specific sex.

There is a strong case for greater regulation of managing agents. Too many leaseholders suffer from poor quality services and abuse at the hands of unscrupulous agents, and management of some buildings has become a more complex operation. As set out in the Written Ministerial Statement of 21 November 2024, the Government will therefore strengthen regulation of managing agents to drive up the standard of their service. As a minimum, this should include mandatory professional qualifications which set a new basic standard that managing agents will be required to meet. We will consult on this matter next year.