Personal Independence Payment: Assessments

Baroness Thomas of Winchester Excerpts

Tuesday 19th June 2018 Lords Chamber

Asked by

[Baroness Thomas of Winchester]

To ask Her Majesty’s Government what action they intend to take to improve the outcome of Personal Independence Payment assessments in the light of the increasing number of successful appeals.

[Baroness Stedman-Scott (Con)]

My Lords, we want assessments for PIP to be right first time, every time. This would certainly negate the need for appeals. You might say that this is a tall order, but that is what we must go for. Of the 3 million decisions made since the personal independence payment was introduced, 9% of all decisions have been appealed and 4% of all decisions have been successfully appealed. We are determined to continue learning and making improvements to ensure that decisions are right first time. For example, we introduced 150 presenting officers who provide valuable feedback from tribunals, and we intend to make video recording of PIP assessment a standard part of the process.

[Baroness Thomas of Winchester (LD)]

My Lords, I am grateful to the Minister for that reply, but the latest statistics show that nearly two-thirds of initial decisions are overturned by appeals, which are very stressful, not to say very expensive. Therefore, either the process is flawed or the assessors are not good enough—both, probably. Will she agree to hold a meeting with stakeholders from relevant charities to discuss the way forward?

[Baroness Stedman-Scott]

I completely understand the stress that people have to go through in an appeal. I heard somebody say last week that they were dreading their PIP reassessment. That is clearly unacceptable, but we are working all the time to improve the assessments to ensure that the assessors are up to the job. It is often in collecting the evidence and information at the final-stage appeal that material comes forward that has an impact on the outcome of the appeal. We have to make sure that information is available sooner rather than later.

In preparing for the Question, I also discussed health professionals being written to for clarification on matters during the appeal process. Large numbers of them do not respond, which is most unhelpful. I cannot give you numbers, but it is certainly something that I will take further with officials. The noble Baroness will know that I will meet anybody, but I am afraid that the Minister for Disabled People has got there before us and is committed to hosting a session where she and officials will take the Disability Charities Consortium through how we can improve and increase satisfaction in the process. I suggest that the noble Baroness makes sure that she has a seat at that table.