State Pension Underpayment Errors

Baroness Sherlock Excerpts

Tuesday 16th May 2023 Lords Chamber

[Viscount Younger of Leckie (Con)]

Indeed, and it is very important that we engage much more closely with the customer base. Where underpayments are identified, the DWP will contact the individual to inform them of any changes to their state pension amount and of any arrears involved. There is now, I am pleased to say, a more direct route for those inquiring about underpaid state pension. Guidance on this, the House may not be surprised to hear, is on GOV.UK and went live in July last year.

[Baroness Sherlock (Lab)]

My Lords, these cases are very urgent for some people; 25p may be an issue for the over-80s, but in just January and February 14,500 over-80s were found to have been underpaid—out of a total of 46,000 underpayments. The worst affected were those who had been widowed, who were underpaid by, on average, £11,500. We all know how quickly the DWP will go after you if you get overpaid, so can the Minister assure us of two things? First, is priority being given to those who most need the money and who, frankly, may need it rather more urgently for reasons such as more advanced age? Secondly, the NAO suggested in its very damning report that the department assess all underpayments to see whether there is a systemic cause which might affect other cases. Is that now being done?

[Viscount Younger of Leckie (Con)]

Very much so; it is being done. I think I alluded to this earlier. Any systemic problem has to be looked at as a matter of urgency. On the other question the noble Baroness raised, I mentioned the number of extra people we have put on to this particular case. I reassure her and the House that the data shows that we have reviewed an average of more than 15,000 cases per month between November 2022 and February 2023, compared with an average of only 5,000 per month over the first 22 months of the exercise.