Loan Companies: Interest Rates

Baroness Royall of Blaisdon Excerpts

Tuesday 13th December 2011 Lords Chamber

[Baroness Wilcox]

The Office of Fair Trading is always vigilant and always has its eyes on this to make sure that the information is out there. That is a particularly good piece of advice, however. I will see whether this is being done and, if not, what we can do to take it forward.

[Baroness Royall of Blaisdon]

My Lords, I agree with the noble Baroness when she says that we need informed consumers, but will she agree that for a Government to say that people should stop and think before they take these loans demonstrates that someone is out of touch? These people are desperate and poor and they have nowhere else to go, which is why they need good regulation and assistance.

[Baroness Wilcox]

After six years as chairman of the National Consumer Council and seven years as the president of the Trading Standards Institute, I am sorry if I gave the impression that I take it casually that people should get into trouble in this way. I apologise if that is the impression that I gave. There is no doubt that the biggest worry in all this is that capping, or any other similar action that we take, will lead to the poorest and most vulnerable people having to go to illegal moneylenders, where the punishment if they do not pay is not always visible. All the time that they can borrow money legally—no matter how high the interest, no matter how wrong the way in which they are borrowing it is—we can at least be there to help them out of the trouble they get into.