Baroness Randerson
Main Page: Baroness Randerson (Liberal Democrat - Life peer)Department Debates - View all Baroness Randerson's debates with the Department for Transport
(8 months, 4 weeks ago)
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Lord Davies of Gower (Con)
I absolutely agree with the right reverend Prelate. I travel from Wales on the GWR system. Yesterday, we were an hour late arriving at Paddington. The staff are very good, and they keep us informed as to what the issues are. As I have said previously, the issues are not always the operators’ fault; they are very often to do with infrastructure.
Baroness Randerson (LD)
The Minister referred to improving standards from Govia Thameslink. However, in the first year of the current contract, it failed on seven of the nine targets, which were then reduced and loosened. When the Minister says that it has improved, has it improved against the new, looser and lower targets, or has it actually improved its service to customers? Secondly, on reaching those targets, its leadership is entitled to a massive £23 million bonus. Will it achieve that on the lower targets that the Government have set?
Lord Davies of Gower (Con)
The noble Baroness asks several questions there, and I would answer by saying that the targets are proportionate to the level of investment agreed with the business plan for any given year.