Railways (Penalty Fares) (Amendment) Regulations 2022

Baroness Randerson Excerpts

Wednesday 18th January 2023 Lords Chamber

[Lord Berkeley (Lab)]

My Lords, it is a privilege to follow my noble friend Lord Snape. His speech was very interesting but I am afraid that everything he said about the problem with getting tickets is true. It is very tempting to refer to Spain, where I believe they have just announced that they will offer free travel to everyone on the trains. That would solve all the problems except those of the Treasury, so it is probably not worth even talking about. It comes down to the failure of the TOCs. They have no incentive because all the income revenue goes to the Treasury. That is where we are at the moment, and we have to find a solution. It must be a way of encouraging more people to use the trains and it must also, I hope, increase the revenue to the Treasury and to the operators in a way which does not put people off. My noble friend’s comments about Birmingham International and everything else were frightening.

We also look forward to hearing from the Minister on where the legislation is; it is part of the SI. She will probably be able to tell us that when she comes to respond.

I have been talking to one or two experts on the ticketing issue. I understand that a year ago, in January 2022, a ticketing system for the whole country was ready to be put in legislation. It is called CORS—the consolidated online retail system. The Department for Transport approved it. It is basically an online system that would allow anyone to buy a ticket between, to and from any station on the network remotely on their iPad. It is guaranteed to give you the cheapest ticket. It means that, with a little bit of checking, it would reduce the need for a large number of ticket inspectors and booking clerks. Obviously, there must be facilities for people who cannot use it—I accept that—but such a system has the great advantage of guaranteeing people the best deal for whatever journey they want to take, and they would be able to check it.

What this system needs, I am told, is for the Department for Transport to put it out to tender. Apparently, it does not need legislation, so why are we bothering to wait for the legislation and other things to come in? If it went out to tender, quite a few companies would want to run it and to make sure that the information they provided was 100% reliable and available to all the different ticket retailers—there are several hundred of them, I think—in this country. One can see that this system would also give people continuous information on their journey, which would certainly help people on Avanti routes, so that they knew what was going on.

During the train strike a week or so ago, I had to come to London from Cornwall, so I caught the National Express bus. The IT system for it was actually rather good. It is probably better than for many of the rail systems that we have because not only does it give you a map of where the bus stop is, saying whether there is a shelter and things like that, but it gives a progress report on where you are going and where you can get off. It was generally very customer-friendly. I believe that something like that, or even better, could be available on CORS. It would also help with something that my noble friend Lord Snape did not mention: if you want to go from, say, Plymouth to Glasgow, it is often much cheaper to buy several tickets for the different sections rather than one complete ticket. There are ways round that if you know them but, again, a computer would in effect do it for you.

There is a solution to this, which would require the Government to get on and put this CORS thing out to tender before the legislation we have all been promised for a long time comes into effect or is even discussed. It needs looking at as a way of not only protecting revenue but doing the most important thing, which is getting passengers back on the train. It is now a year since the system was apparently approved; although the legislation is delayed, there is no reason why this scheme should be delayed. I hope that the Minister will encourage her colleagues to put it out to tender, get on with it and tell us all about it, because I think that it is a really exciting system.

[Baroness Randerson (LD)]

My Lords, I thank the noble Lord, Lord Snape, for giving us an opportunity to debate this issue.

In principle, I fully accept the need to update penalty fares in line with inflation. However, if you look at the £20 fine that was fixed in legislation in 2005, the rates of inflation have been very low in the intervening years since 2005. It is highly unlikely that overall prices have multiplied by a factor of five in the past 18 years. Such a swingeing increase in the level of the fine or penalty fare is tone-deaf in a period of such massive disruption; for example, through strikes on the railway and, leaving the strikes aside, a very poor service from several train operating companies—including TransPennine and Avanti, to name but two. I fear that customers are totally fed up with the service they are getting in some parts of the country. Faced with fines of this size, they are likely to lose their temper with staff; I am not happy with the risks that that might pose.

This is apparently to be called not a “fine” but a “penalty fare”. That invites the question of whether the penalty fare should relate to the size of the fare that you should have paid; surely it should. You might have been going to pay a fare of as low as £5 to go from one stop to the next, or you might have been due to pay a fare of much nearer to £50 or £100. So the £100 fine—let us call it a fine because that is what it is—becomes totally disproportionate if you were due to pay only £5, whereas it is very reasonable if you were due to pay £50.

My belief—it echoes the comments made by the noble Lords, Lord Snape and Lord Berkeley—is that the promised reform and simplification of fares must come first. I am frustrated by the delays to government plans. The reform of fares has been promised to us year after year. At the moment, it is only too easy to get the wrong fare by mistake. For example, I believe that there are three different definitions of “peak time” for trains going through Birmingham; Birmingham is featuring largely in our debate this evening.

I draw the Minister’s attention to the principles of punishment. When he was about to set up the police force, Sir Robert Peel coined the concept that it is not the severity of the punishment that deters criminals but the certainty of it. He said that at a time when we were deporting people to the other side of the world for minor theft. The police force was supposed to increase the certainty of being caught; indeed, it did so by a considerable amount. The problem on the railways now is the lack of certainty of being caught and the lack of inspectors on trains. Also, in many stations, gates are left open because there are no staff to supervise them; this happens often late in the evening or early in the morning. There is also a lack of staff to ensure that ticket machines are working. I urge the Minister to ensure that the Government incentivise train operating companies to employ additional staff and enforce ticketing rather than imposing what is clearly a haphazard fine regime.

Finally, I want to refer to the complexity of devolution. The Explanatory Memorandum refers to it; however, I have read and reread it, but I do not understand it, so I want to ask the Minister about it. It states:

“If a passenger is travelling on a train in England but is travelling to Wales … then the penalty fare of £100 … can be issued and an authority to travel for the section of the journey within England only. Penalty fares issued within … Wales are a matter for those devolved administrations to determine.”


It goes on to say that:

“Where a penalty fare is issued within England and the passenger wishes to travel to the next station which the train calls at and this is within Scotland or Wales, they should be issued with the penalty fare of £100 reduced to £50 if paid within 21 days but not an authority to travel as part of the penalty fare.”