Railway Stations: Ticket Office Closures

Debate between Baroness Quin and Baroness Vere of Norbiton

Wednesday 20th September 2023 Lords Chamber

[Baroness Quin]

To ask His Majesty’s Government what recent discussions they have had with the Railway Group and train operators about proposed station ticket office closures.

[The Parliamentary Under-Secretary of State, Department for Transport (Baroness Vere of Norbiton) (Con)]

My Lords, together with the rail industry, we want to modernise the passenger experience by moving staff out of ticket offices to provide more help and assistance in customer-focused roles. Ministers and department officials regularly engage with industry, including the Rail Delivery Group and train operating companies, to discuss a wide range of topics including how best to operate stations and serve passenger needs in the most efficient and effective way.

[Baroness Quin (Lab)]

My Lords, the Minister keeps saying that this proposal is all about getting staff out of ticket offices and on to platforms to help people. However, in my local station, Alnmouth, the staff already help people both in the ticket office and on the platform. This proposal therefore represents a deterioration in quality, not an improvement. I have a simple question for the Minister: in cases where a clear majority of the public is against ticket office closures at their station, will their views be listened to, with no question of their views being overridden?

[Baroness Vere of Norbiton (Con)]

The important thing to understand here is that this is a genuine consultation. The people who have received all the responses to the consultation are independent—they are independent passenger bodies, including Transport Focus and London TravelWatch. They will look at the responses that they get and the proposals put to them by the TOCs. They will listen to concerns and refine the proposals with the TOCs to ensure that appropriate service levels are being offered.

Railways: East Coast Main Line

Debate between Baroness Quin and Baroness Vere of Norbiton

Thursday 15th July 2021 Lords Chamber

[Baroness Quin (Lab) [V]]

My Lords, although the LNER proposals help my local station, Alnmouth, which I am pleased about, none the less I support the comments by my fellow Northumbrians, the noble Lord, Lord Beith, and the noble and right reverend Lord, Lord Sentamu. Surely, if levelling up means anything other than warm words, we need far quicker action on rail and road network investment north of Newcastle.

[Baroness Vere of Norbiton (Con) [V]]

The noble Baroness is quite right, in that we have an ambitious programme in the rail sector but also in roads. She will know that we have a programme of work on the A1 and on several projects around the north-east. She makes a very important point. The Government are well aware of the opportunities to invest in the north-east.

Lorry Drivers

Debate between Baroness Quin and Baroness Vere of Norbiton

Wednesday 7th July 2021 Lords Chamber

[Baroness Quin (Lab) [V]]

My Lords, perhaps I may pick up on the second part of the question of the noble Baroness, Lady McIntosh, and ask about adding lorry drivers to the post-Brexit skilled occupation list. I also ask for a period of not just six months but 18 months, which is what I understand the industry wants, in order to be able to attract, recruit and train new British drivers.

[Baroness Vere of Norbiton (Con)]

The industry needs to do an awful lot more to recruit, train and retain its staff, and perhaps I will be able to get into that a little later, but on foreign labour, the UK labour market has changed dramatically due to the pandemic. Many UK workers face an uncertain future. There will be employment opportunities within the professional driving sector, and I hope that they will apply for them.

HS2: Phase 2B

Debate between Baroness Quin and Baroness Vere of Norbiton

Monday 8th February 2021 Lords Chamber

[Baroness Vere of Norbiton (Con)]

A couple of things are conflated in that question. Regarding the pressing ahead, the London to Birmingham section was far more developed than any other section, and therefore it could be taken forward more quickly. Regarding allowing costs to rise, the Government have a laser-like focus on the cost of HS2. I am sure that my honourable friend in the other place, Minister Stephenson, will continue to ensure that they are as low as possible.

[Baroness Quin (Lab) [V]]

My Lords, given the recent delays, is it not now the case that the north-east—Durham, Northumberland and Tyne and Wear—will not now benefit from HS2 until after 2040? If the Government want to level up, are there not other schemes in the north-east far worthier of immediate support, such as the full reopening of the Leamside line, which MPs, local authorities of all parties and business leaders are very keen to support?

[Baroness Vere of Norbiton (Con)]

My Lords, it is not an either/or when it comes to railways in the north or anywhere else. That is why we have the Restoring Your Railway Fund, which is looking at reopening certain lines. I assure the House that the integrated rail plan is about not only ensuring that all these projects are integrated but delivering them as quickly as we can.

Freight Industry: Delays

Debate between Baroness Quin and Baroness Vere of Norbiton

Thursday 17th December 2020 Lords Chamber

[Baroness Vere of Norbiton (Con)]

I too pay tribute to the enormous amount of hard work going on in our ports at the moment. According to the World Shipping Council, we are currently beyond anything anyone could have predicted regarding the global container system, which is running hot. Therefore, we are doing whatever we can to support the ports. I had a call with a huge number of freight representatives yesterday, and we talked about what the Government are able to do. We have made adjustments to drivers’ hours for road hauliers who have food or food in mixed loads on the road; and, of course, we are working closely with the rail freight industry.

[Baroness Quin (Lab) [V]]

My Lords, it seems that the costs of implementing Brexit are great and bureaucracy has greatly increased as a result, which is the opposite of what we were promised. Does the Minister accept the assessment of Logistics UK that the current delays could last for months? How many people are being employed on the extra helplines for business and how are they being trained, given that the outcome of the current negotiations is so uncertain?

[Baroness Vere of Norbiton (Con)]

The outcome of the current negotiations will not impact the question of whether customs forms are needed or not. Essentially, the length and duration of any delays will depend on how quickly we can get hauliers and traders into the new regime of needing customs checks when they cross the border. This is something that happens across borders all over the world. We have 46 information and advice sites, which have had tens of thousands of visits, there is a haulier handbook, and we are working very closely with hauliers’ representatives to make sure that people are ready. We do not want to see delays continue for very long, but it really will be up to the industry to work with us.

Smart Motorways

Debate between Baroness Quin and Baroness Vere of Norbiton

Tuesday 17th March 2020 Lords Chamber

[Baroness Quin]

To ask Her Majesty’s Government what further discussions they will have with motorist organisations and others concerning the implementation of their recently announced plan for smart motorways.

[The Parliamentary Under-Secretary of State, Department for Transport (Baroness Vere of Norbiton) (Con)]

My Lords, last week the Government published an 18-point action plan to improve safety on our smart motorways. Whether it is increasing public awareness and understanding of smart motorways, helping to improve training and procedures for recovery workers or getting places to stop in an emergency shown on satnavs, to give just three examples, I can assure the noble Baroness that we will continue to have discussions with motorist organisations and others to deliver the plan.

[Baroness Quin (Lab)]

My Lords, I am grateful for that reply. I think the changes announced by the Government last week have been welcomed, but there are certainly fears that they still do not go far enough and that, in particular, the distances between refuge areas will still be too great. Given that surveys have shown that only one in 10 members of the public feel safe on all-lane running motorways, will the Government keep this under urgent, constant review and, if necessary, be prepared to abandon their use altogether?

[Baroness Vere of Norbiton]

The noble Baroness makes a number of interesting points. There are two things to consider here: actual safety and the perception of safety. On emergency refuge areas, we are doing all sorts of things to ensure that they are more visible. On new motorways, the standard will be that they are three-quarters of a mile apart. We are making sure that, where possible, they meet the 15-foot width standard. As for the perception of safety, the important thing is that drivers understand what a smart motorway is, how it can benefit them, how they should use it and, if they get into trouble, exactly what they need to do.