Post Offices: Cash Withdrawal Services

Baroness Pinnock Excerpts

Tuesday 22nd October 2019 Lords Chamber

[Lord Duncan of Springbank]

The noble Baroness and the right reverend Prelate asked what representation we have made. My right honourable friend the Secretary of State for Business, Energy and Industrial Strategy has spoken to Barclays in words of only one syllable, I am afraid. She has made this point very clear to them: this behaviour is not acceptable. This is not about corporate banking; this is about rural communities and, sometimes, these are the most important aspects of rural communities.

[Baroness Pinnock (LD)]

My Lords, I understand that some of the major banks are making it extremely difficult for small organisations to retain their bank accounts when, for instance, they change their bank mandate. Can the Minister tell the House whether the banks have a responsibility to serve their communities in this way, or will these accounts be treated in the same cavalier way that Barclays has treated them in rural communities? If they are, where will these organisations go for their banking?

[Lord Duncan of Springbank]

The noble Baroness puts her finger right on it. Banks are not just about serving customers; they are about serving communities as well. When small organisations are unable to secure that banking, they will struggle. If she has specific examples, I welcome them being raised with me and I will raise each of them directly with the individual bank concerned.