Victims and Prisoners Bill

Baroness Newlove Excerpts

Committee stage
Wednesday 24th January 2024 Lords Chamber

[Baroness Fox of Buckley (Non-Afl)]

My Lords, I welcome this discussion and having a sense of clarification about who a “victim” is in a Bill at least half of which is about victims. I especially support Amendments 2 and 8, but I have some questions for those who tabled the other amendments. Although having too narrow a definition can be a problem, it strikes me that we could cause real problems for victims if we had too broad a definition. I am obviously thinking about resources and overstretching support. So many people can be victims of crime if you start broadening it so much.

As hinted at by the noble Baroness, Lady Jones of Moulsecoomb, in her interesting Amendment 3, it is a tragedy for the families of perpetrators too. They can also be victims, and whole ranges of people—friends, acquaintances and other people who have genuinely suffered—could say that they are victims, but are we seriously trying to put them all in scope? I want to know how we can ensure that, even if we are acting in generosity to try to broaden the definition, we do not water down a focus on the actual victims of crime that the Bill is designed to help. In other words: where do we draw the line?

In that context, I am slightly concerned about a broadening of what now constitute victims of crime. In Amendment 4, as the noble Lord, Lord Russell of Liverpool, explained, it then becomes anti-social behaviour. He gave a moving account of what it feels like to be a victim of anti-social behaviour, but we could probably all stand up and give moving accounts of being victims of something—bullying and all sorts of other behaviour that makes people suffer. I am slightly concerned that we might end up relativising the experience of victims of crime in an attempt at broadening this too much. Whether we like it or not, culturally, we live in a society in which victimhood is valorised. I do not want the Bill to contribute to that relativising experience, because there is a danger that, if we make it too broad, we could trivialise the real victims of crime. But then you could rightly ask me: who do I mean by “real victims”? I do not want it to go so far so that we lose all sense of its meaning.

[Baroness Newlove (Con)]

My Lords, I am delighted to take part in this Committee, both as Helen Newlove and as Victims’ Commissioner. I thank all the victims I have spoken to over the years. We are bringing their voices to this Committee, right through to the end, because we cannot be grateful enough for their bravery and their having come forward.

I have a list, but I will try to get through it. Amendment 2 is welcome and rightly looks to put bereaved victims of homicide abroad into the code. As has been said, to lose a loved one to murder is horrific and devastating—I can personally say that—no matter where the crime takes place. However, the families I have met whose loved ones have been murdered abroad have to get through significant additional financial, legal and logistical burdens in a different language and a different system—it is not as simple as we put on this script for Hansard today, believe you me.

To have to repatriate the body of a loved one is not simple, because families have to look to the coroner so that they do not harm evidence. That has to be co-ordinated with a foreign criminal justice system, where some families have sat in police stations with photographs of their loved ones, waiting for someone to pick up on that in their language. That image has never left me to this day. To feel alien in a country, knowing how you have lost a loved one, must be horrendous. It is bad enough in the system in this country, but to have that in a foreign country is very demeaning to a hurt family.

As has been said, there are only 60 to 80 such families a year, but that is enough. It is important that this small group of families has the same entitlements as those of bereaved families in this country. There really needs to be change. They are not entitled to criminal injuries compensation unless the death occurred as a result of a terror attack, as we have heard. This is particularly unjust when you bear in mind that they will have the same additional financial burdens as a victim of terrorism abroad. We all live on mobile phones; to have to pay a mobile phone bill just to get family help, when you do not have the finances, must be horrendous. We need to look at how we can balance this.

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Together with the action plan on anti-social behaviour introduced last March to address the more general problem of anti-social behaviour, I hope we shall have, as it were, a twin-track approach. Again, I am very open to suggestions about how the code is drafted in terms of anti-social behaviour so it is clear that it falls within the code when the criminal threshold is passed. That is certainly one way, then there is upcoming legislation that I hope will deal with other matters.

[Baroness Newlove (Con)]

I am grateful for any further meetings about anti-social behaviour. I get that we have three Bills coming—it is like buses; we do not have anything, then we have them all at once—so I am keeping track of those as well. On the Criminal Justice Bill, I think we are looking at Clause 71 on the ASB case review, which used to be called the community trigger. I have my eye on that, and I gave evidence about that. Again, it is about the victim being involved, but that is for another day.

I am conscious that when we talk about anti-social behaviour and the threshold, if you have it constantly it is harassment, so there are already laws for the police. We do not have to have a criminal threshold. I would welcome further conversations because you can shift the boxes around for the police to look at, but there are laws in place that will protect the victim that would automatically go under the victims’ code. When you focus on just anti-social behaviour and the police look at that as low level, they are never going to protect the victim. They have never learned from Fiona Pilkington. The victim is having to log this. I think we need to run this in parallel so that the police follow this from day one and do not leave the victim feeling that their life is worthless. Anti-social behaviour is not litter. We have heard about the level of violence—firebombs and everything else. It is quite serious.

I heard what the Minister said, and I would like to take this forward when we have a meeting with other Peers. We really need to look at the police knowing what laws they already have to help these victims instead of just focusing on the words “anti-social behaviour” because they see it as low level. We need to get that first and foremost to protect victims.

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[Lord Bellamy (Con)]

I certainly take that into account. I again think that we collectively need to understand a little more about what the Criminal Justice Bill progressing through the other place is doing about this, because the problem of anti-social behaviour is that it exists and is not being controlled. That Bill is trying to address that problem. Here we are dealing with the victims, which in some ways is the end result, rather than the fact that it is happening in the first place, so tackling it and what is happening in the first place is probably a very important aspect that we need to understand further. I take all these points, and I think we should take it further collectively as soon as we can.

Then we come to the difficult issue of homicide abroad. I hope that nobody infers that the Government do not have enormous sympathy for those who suffer these very difficult situations, but I respectfully suggest that a crime of homicide committed abroad is in a slightly different category, as far as the victims’ code is concerned, from a crime of homicide committed in this country. Clearly, the various rights under the code —for example, the right to make a victim statement—as well as the nature of the offence, what the criminal processes are and so forth are rather different if we are talking about a crime that has been committed in South America or somewhere outside this country. The responsibility for looking after victims of homicide abroad falls primarily on the Foreign, Commonwealth and Development Office, which offers support through the homicide service. Noble Lords may well say that it is not adequate support or enough support.

[Baroness Newlove (Con)]

I have worked with the Foreign Office on this as well, and every time I have gone there, its first point of call is “We don’t have many resources; there’s not much money; we make the money from passports; it is only a small number of families that come through”. If we keep putting it to the Foreign Office, it will keep batting it the other way. Not only are we talking about families dealing with countries with different languages which are trying to get financial gain and who also have jobs to hold down but we have a Foreign Office that really does not do much for them and they feel lost. I appreciate what the is Minister saying, but I think it is about resource. I am not asking for lots of resources, but I want them to work collaboratively to help those families resolve the issues.

[Baroness Hamwee (LD)]

My Lords, I of course understand the point that the Minister is making—procedures in other countries and what is available in other countries by way of support are different—but should that stop us requiring part of the Government, the organisation in this country which has immediate, close responsibility, to take on a role of proper signposting, which may be to equivalent services? Partly, it is interpreting, but it is obvious that there is a lacuna here.

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their roles, services and standards, and ensure that it is offered. This is creating a responsibility for the Government in the Bill which I think is very clear. Picking up the point from the noble and learned Lord, Lord Garnier, we have an enormous problem with our massively overcrowded prisons. We have a problem with crime and recidivism. In the context that we are talking about in this Bill, this is a service for victims that can be of great help and support to them. It can also help all of our society and address some of the pressing issues that we all now face.

[Baroness Newlove (Con)]

My Lords, I support all the amendments in this group. I want to say a few words about restorative justice but, before I do, I give my support to the noble Baroness, Lady Gohir, on what she has just said. I am happy to help and assist in whatever way I can.

I acknowledge that this does not apply to all victims, but for some victims, restorative justice can be a transformative tool that can empower victims to move forward. Over the years, I have met many victims who have given me their true thoughts on restorative justice. In my last term as Victims’ Commissioner, I published two reports on restorative justice and was satisfied from my findings that the majority of victims that I spoke to who had participated in it had found it to be a positive experience. However, the ONS crime survey for England and Wales in 2019-20 found that just 5.5% of victims were given the opportunity to meet the offender. Between 2010 and 2020, this percentage has not increased above 8.7%, while 26% said that they would have accepted an offer to meet the offender if it had been made.

Funding for RJ is no longer ring-fenced by the MoJ. Police and crime commissioners make the decisions on how much they spend on RJ from their victims budgets. This has led to a wide variation across England and Wales in the provision of services, as we have heard. In 2023, the Why me? charity published a report showing that the lowest reported spending by a PCC on such services was £6,250, while the highest was £397,412. The type of crime where RJ is available varies, as do the conditions of service provision.

Data collection on the provision of RJ is poor, preventing effective monitoring of what is happening on the ground if national criminal justice agencies are unsure as to what they are required to do. For example, the HMPPS guidance issued last year states:

“When a victim … requests information about restorative justice services, the VLO must provide it within ten working days”.


This is not in line with the victims’ code of practice, which includes the right to receive information about RJ and how to access RJ services. It does not depend on whether the victim has requested it. In short, access to restorative justice has become a postcode lottery.

I hope, therefore, that these amendments and the debates that we have heard across the Chamber will prompt the Minister to give this House reassurance that such concerns about the provision of RJ are, and must be, seriously addressed. Lots of money has been spent, and it would be so sad not to carry on when victims would like to have that option.

[Baroness Hamwee (LD)]

My Lords, I also support the importance of providing for restorative justice. I had a look at the current code of practice to see what it has to say. I was a bit surprised that a paragraph referring to RJ, which is obviously deliberately separated from the right to access support services generally, starts:

“If you report a crime to the police, you have the Right to be referred to a service that supports victims, including Restorative Justice services”.


I do not know whether this is a real point or a non-point, since the offender has to be involved by definition and, by definition, the offender would have been reported to the police, but it seems to me to be inconsistent with Clause 1(5) and the whole ethos of the Bill. I was not clear either whether paragraph 4.5 in the code is dependent on being entitled to receive enhanced rights—ER—for victims who are considered vulnerable or intimidated, the victims of most serious crime or persistently targeted.

The debate is, to an extent, that crime has been defined at different levels: it has been for serious crime, but I argue that it is not only the most serious crimes for which RJ is appropriate. I was glad that the noble and right reverend Lord mentioned reducing reoffending because, looking at the whole picture, that is a very serious and important aspect. My name is to his amendment, and the noble Baroness’s amendments appeared without giving me time to do that.

In this group, I have Amendment 17, to provide for a single point of contact—a “victim care hub” was the term used by the London victims’ commissioner, who was particularly keen that we should address this, as you would expect from her own experience.

On the usual issue of timely and effective communication, there are other amendments dealing with another aspect of this, which is that justice agencies are struggling to deliver victim care with awareness and in compliance with the victims’ code, which the London victims’ commissioner said was at seriously low levels.

In the 2019 review into the code, the Victims’ Commissioner for London recommended a victim hub model. We have had reference this evening to the Lighthouse in Camden, and she also refers to the lighthouse model in Avon and Somerset—a single point of contact to help a victim throughout the process. Such a model would secure more effective compliance with the code, which was discussed by many noble Lords at Second Reading.

In June 2022, the office of the Victims’ Commissioner launched a victims’ survey. The noble Baroness, Lady Newlove, is nodding. This dealt with experiences as a victim of crime, ran for eight weeks and gathered 489 responses from self-selecting individuals. All this bears out what we have been referring to: a lot of dissatisfaction, and a lack of confidence in the system. I understand that less than a third of respondents were aware of the victims’ code. In London, a user satisfaction survey for one quarter in 2022-23 showed only 25% of victims being made aware of the code.

What would a hub do? Such a service would provide a single point of contact, key updates on case progression, information and advice; answer questions; refer on to specialist support—signposting by another name, although perhaps referring is more than just signposting—and ensure and monitor that entitlements under the code are being delivered. This would not replace existing support services but would be a navigator; perhaps that is close to signposting. It would also provide information on what to expect and clarity, and simplify the whole thing.

I am conscious of the time, so I will not go through all the case studies in the briefing, other than to make a few quick references. The commissioner refers to good practice in Quebec, where I understand there is a similar model: the support worker—I do not know if that is the right term—is embedded in police stations and courts, which gives them access to computer systems and, hence, to victim records. I found the case studies quite shocking. I should not have, because from what noble Lords have said, we should all be expecting to hear shocking stories, but that is why we have the Bill. To me, to have a victim care hub seems blindingly obvious.