UK Border Agency: Visas and Passports

Baroness Neville-Jones Excerpts

Tuesday 11th January 2011 Lords Chamber

[The Minister of State, Home Office (Baroness Neville-Jones)]

My Lords, I join other Members of the House in congratulating my noble friend on introducing the subject of Latin America in the context of visas. That gives me the opportunity to say something about the Government’s attitude to the relationship between this country and Latin America.

The noble Lord, Lord Avebury, referred to the Foreign Secretary’s recent speech at Canning House. If noble Lords have not had a chance to read it, I should inform them that it took place on 9 November. He said, in terms, that we will halt the decline in Britain’s diplomatic presence in Latin America; Britain’s retreat from the region is over and it is now time for an advance to begin; we will seek intensified and equal partnerships with countries in Latin America; and we will give much increased ministerial attention to them. I can testify to the fact, as I have been present at such meetings, that there is indeed a plan for a series of visits on different subjects to countries of the region. The Foreign Secretary’s speech spells out in greater detail what that concept of an intensified relationship should mean in practice. I hope that the House welcomes that as a starting point as it signifies a determination on the part of the Government to develop a close relationship with, and make a greater impact on, an increasingly important part of the globe with great prospects ahead of it. I am sure that in the end that redounds to the security and prosperity of this country.

I am sure that noble Lords will say that our ability to travel backwards and forwards should contribute to that and that therefore travel should be made as easy as possible. The answer to my own rhetorical question is, “Of course and indeed; that must be the objective”. The current hub-and-spoke system was introduced by our predecessor. I note the strictures of the noble Lord, Lord Rosser, on the system. Some cases that have been cited by noble Lords undoubtedly took place on our predecessor’s watch. That apart, we need to try to make this system as friendly and efficient as possible for both parties; that is, for the authorities in this country and those who wish to visit here. The Government are conscious of this and so is the UKBA as an agency of government.

The noble Viscount, Lord Montgomery, quite rightly said that there are only nine countries which are visa countries for the purposes of short-stay visits. There is a wider visa regime—this is quite normal—for longer-stay visits. For short-stay visits, only nine of the 20 or so sovereign republics in South America require a visa. The Government were asked what the rationale was for the distinction between those countries that are required to apply for a visa and those that are not. The basic reason is the reliability of their documents. There must be doubt about the authenticity of the application in those countries where the documents being provided to support the application are of doubtful reliability. This is the main reason why in some countries we have to insist on a visa, although, as the noble Lord, Lord Avebury, noted in the case of Venezuela, if people are able to supply biometric detail they would be exempt. Over time one hopes that the reliability of the documents can be improved and that the number of countries where we demand a visa for a short stay can be reduced.

The aim must be a fast and fair process. I will spell out what we are trying to do to achieve that. As noble Lords clearly understand, the hub-and-spoke system has been operating since 2007. In Latin America, there are two hub countries: Columbia and Brazil. In Brazil, it is not in the capital; it is in Rio. The reason for this is that those two countries generate a sufficient number of applications to justify having a hub on the ground. Apart from that, it is a spoke system.

It is indeed the case that individuals have to apply online. There is no alternative, but I will come to some of the services that are allied to that in a moment. I understand the reservations that noble Lords have about the obligation to apply online and in English. All I can say is that, in the end, this will turn out to be advantageous to those making applications in a country where the internal distances are very great. I shall spell out why I think that is the case. Not everybody lives in Buenos Aires in Argentina; they may live in Patagonia, and so on. One has to be both realistic about the costs that we are expected to bear as the supplier of visas, but also about the relevant efficiencies for both sides of introducing modern technology into the system. I understand that the elderly are not always able to cope with a computer, but usually there is a young relative who can help them. So I do not think that we will depart from the notion that the application should be made online.

Once the application has been made online, there is then the question of the provision of biometric data. A number of noble Lords have said that this requires a journey. In the case of Asuncion, where unfortunately for some time now we have not had a mission, it would require a visit to Buenos Aires, which is the nearest point. One of the improvements that the Government are introducing to countries where this problem arises is the so-called mobile clinic, where people are available on the ground. This requires a suitcase-full of kit in order to be able to take people’s biometrics. Increasingly we want to introduce mobile facilities, most particularly in those places where otherwise a long journey, possibly even to another country, might be required. I am not saying that that is going to be the case everywhere immediately, but the aim is certainly to make the system itself self-contained and more efficient.

Another complaint, not in fact mentioned this evening but which I understand to be the case, is that while the online system is painless for both parties if all goes smoothly and there are no hitches in the application, if there is something anomalous in an application it might result in a rejection. One of the other things that we are trying to do—and a lot of these services are now supplied by commercial partners of the Government—is to improve this with the use of the telephone, and not to require payment for that; that is to say that I can ring up and discuss this application with those processing it for me. I hope that, over time, this will reduce the number of rejections that take place for reasons that the applicant feels they need to appeal against. Of course, there are rules about the basis on which appeals can take place. Again, I come back to the point that we are trying to make the system efficient but also flexible and friendly.

In trying to improve the system that people are using, we must also have regard to the efficiency of the operation in New York, which is the processing centre for the Americas. I do not have to say that that situation will not change. A number of noble Lords asked whether we would nevertheless review the system. Within its terms, we shall do just that. The independent inspector will shortly review the operations of the New York hub and the relationship between that hub and its spokes. The review is within striking distance. If there are systemic problems with how the system is operating, I hope that this will be the opportunity for change and improvement to take place. I reassure the noble Lord, Lord Rosser, that notice is taken of what the independent inspectors say and do in relation to the operations of the UK Border Agency.

Apart from the regular review, if it becomes obvious that there is a problem with the system—and it is very important that we learn of the various issues that noble Lords become aware of—we would try to see if it was a systemic problem or something that was in need of correction. I assure noble Lords that under this Government the system will try not to be deaf but will respond to complaints about the inadequacies of the system if clearly there is something that we can do about them.

I hope that I have covered most of the points raised by noble Lords. I will give one statistic that I hope demonstrates that the system is both capable of improvement and is improving. In 2009, when some of these examples of slow procedure took place, it took up to 25 days to process applications from Latin America. By July and August last year—12 months later—the average time had fallen to nine days. I hope that noble Lords will accept that that is a significant improvement.

The agency is looking at one further thing that over time will improve the system. I cannot promise that it will happen immediately, but it is being trialled. Instead of the individual having to lodge their passport or travel document with British authorities while the process takes place, which I accept can be inconvenient and may inhibit their travel plans, we aim to move over time towards a situation in which there can be a remote printout of the visa at the spoke, which will mean that the document does not have to travel backwards and forwards. That will be a material change which depends to some extent on the technological capability of the spoke, which is also something that, costs allowing, we intend to try to rectify.

I am not able, I fear, to answer the question posed by the noble Lord, Lord Rosser, about staffing, but I shall write to him. I do not believe that in the case of the area we are talking about there will be moves of a kind that will decrease efficiency. I hope that I have answered the material points that have been raised.

My noble friend Lady Nicholson asked about Baghdad, which is outside the scope of this debate. It is fair to say that the circumstances reigning in Baghdad are exceptional. They are not typical of the system and the safety of our staff has to be taken into account. That lies in the background, among other things, for the arrangements that may prevail there, although I am not intimate with them. That is not typical of the hub-and-spoke system, or indeed of the conditions in Latin America.