Baroness McIntosh of Pickering
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Violence Against Retail Workers
Baroness McIntosh of Pickering Excerpts(4 weeks, 1 day ago)
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Lord Hanson of Flint (Lab)
Violence against shop workers is properly prioritised. In fact, recorded shop theft fell by 1% in the year to December, the number of charges for shop theft rose by 21% over the previous year and a British Retail Consortium report has shown that violence and abuse fell from 2,000 incidents a day to 1,600. As somebody who has sat in a shop front and worked in a shop, I know that such abuse is not acceptable. I know the threats that people face. We have invested £5 million into Operation Opal, which is a specialist policing unit, so we do take this issue seriously. When we bring the measures forward, they will be a further deterrent to those who choose to attack shop workers and undertake shop theft. I welcome my noble friend’s support.
Baroness McIntosh of Pickering (Con)
My Lords, convenience stores recorded 5.8 million incidents in 2025 alone. The total cost of that was £354 million, with an average cost of over £7,000 per store. Not only is there the human cost on shop workers but the economic cost to convenience stores and larger stores. The Government must do more. What does the Minister intend to do?
Lord Hanson of Flint (Lab)
We have done two things that the previous Government did not do. We have introduced an offence of assault on a shop worker and lifted the £200 threshold under which the police did not have to report and act on shop theft. I remind the noble Baroness that, as a shadow Minister in the other place in 2014, I opposed the £200 limit and have since had the pleasure of lifting it as a Minister. We take this matter seriously. Shop theft is a cost to us all. It is a cost to the workers who face those threats, to the businesses—particularly small ones—and to all of us as purchasers of goods. We must drive it down. That is what the figures show that we are trying to do; it is not an easy task to drive it down still further, but we have to take further action.