National Health Service: Missed Appointments

Debate between Baroness Manzoor and Baroness Lane-Fox of Soho

Wednesday 30th January 2019 Lords Chamber

[Baroness Manzoor]

My Lords, of course the NHS is a devolved service, so that is a matter for Wales. It is important to have technology, and in fact some GPs send reminders by text to let people know that they have a forthcoming appointment.

[Baroness Lane-Fox of Soho (CB)]

My Lords, building on the last question, can the Minister please update us on the ambitious targets in the 10-year plan for doctors’ appointments by Skype? I believe that these will greatly reduce the number of missed appointments, but investment in infrastructure and skills for GPs and patients alike is vital.

[Baroness Manzoor]

The noble Baroness is absolutely right that we need to ensure that the workforce is skilled enough to utilise this technology. I do not have the exact numbers for Skype consultations, but the Secretary of State is very keen that we use technology for patients who are able and have the competence to use it. However, there are other methods of contacting GPs, so it is not just a case of using that new technology.