Online Safety Bill

Baroness Kidron Excerpts

Committee stage
Thursday 22nd June 2023 Lords Chamber

Moved by

[Baroness Kidron]

198: Clause 91, page 82, line 14, at end insert—
“(o) the purpose of obtaining information relevant to the death of a child (as defined in section (Duties of OFCOM in certain cases where a child has died)(3)).”Member’s explanatory statement
This amendment is consequential on Baroness Kidron’s amendment after Clause 117 which would add a new Clause imposing express duties on OFCOM in certain cases where a child has died.

[Baroness Kidron (CB)]

My Lords, first, I want to recognise the bravery of the families of Olly, Breck, Molly, Frankie and Sophie in campaigning for the amendments we are about to discuss. I also pay tribute to Mia, Archie, Isaac, Maia and Aime, whose families I met this morning on their way to the House. It is a great privilege to stand alongside them and witness their courage and dignity in the face of unimaginable grief. On behalf of myself, my co-signatories—the noble Lords, Lord Stevenson and Lord Clement-Jones, and the noble Baroness, Lady Morgan—and the huge number of Peers and MPs who have supported these amendments, I thank them for their work and the selflessness they have shown in their determination to ensure that other families do not suffer as they have.

This group includes Amendments 198, 199, 215 and 216, which, together, would create a pathway for coroners and, by extension, families to get access to information relevant to the death of a child from technology services. The amendments would put an end to the inhumane situation whereby coroners and families in crisis are forced to battle faceless corporations to determine whether a child’s engagement with a digital service contributed to their death. Bereaved families have a right to know what happened to their children, and coroners have a duty to ensure that lessons are learned and that those who have failed in their responsibilities are held accountable.

Since the Minister is going to be the bearer of good news this afternoon, I will take the time to make arguments for the amendments as they stand. I simply say that, while parents have been fighting for access to information, those same companies have continued to suggest friends, material and behaviours that drive children into places and spaces in which they are undermined, radicalised into despair and come to harm. In no other circumstance would it be acceptable to withhold relevant information from a court procedure. It is both immoral and a failure of justice if coroners cannot access and review all relevant evidence. For the families, it adds pain to heartbreak as they are unable to come to terms with what has happened because there is still so much that they do not know.

I am grateful to the Government for agreeing to bring forward on Report amendments that will go a very long way towards closing the loopholes that allow companies to refuse coroners’ demands and ignore parents’ entreaties. The Government’s approach is somewhat different from that in front of us, but it covers the same ground. These amendments are the result of the considerable efforts of Ministers and officials from DSIT and the Ministry of Justice, with the invaluable support of the right honourable Sajid Javid MP. I wish to note on the record the leadership of the Secretary of State, who is currently on leave, and the Minister here, the noble Lord, Lord Parkinson.

The Government’s amendments will create an express power for Ofcom to require information from services about a deceased child user’s online activity following the receipt of a Schedule 5 request from a coroner. This will vastly increase the reach and power of that coroner. Information that Ofcom can request from regulated companies under the Online Safety Bill is extremely wide and includes detailed data on what is recommended; the amount of time the child spent on the service when they accessed it; their user journey; what content they liked, shared, rewatched, paused and reported; and whether other users raised red flags about the child’s safety or well-being before their death.

Information notices prompted by a Schedule 5 request from a coroner will be backed by Ofcom’s full enforcement powers and will apply to all regulated companies. If a service fails to comply, it may be subject to enforcement action, including senior management liability and fines of up to £18 million or 10% of global turnover—vastly different from the maximum fine of £1,000 under the Coroners and Justice Act 2009. Moreover, these amendments will give coroners access to Ofcom’s expertise and understanding of how online services work and of online services’ safety duties to children. Also, there will be provisions empowering Ofcom to share information freely to assist coroners in their inquiries. Companies must provide a dedicated means of communication to manage requests for information from bereaved parents and provide written responses to those requests. I look forward to the Minister setting out that these will be operated by a team of experts and backed up by Ofcom in ensuring that the communication is adequate, timely and not obstructive. Importantly, if the communication is not adequate, bereaved families will be able to notify Ofcom.

There are a small number of outstanding questions. We remain concerned that only larger companies will be required to set out their policies on disclosure. Sadly, children are often coerced and nudged into smaller sites that have less robust safety mechanisms. Small is not safe. A further issue is to ensure that a coroner is able, via a Schedule 5 notice given to Ofcom, to compel senior management to appear at an inquest. This is a crucial ask of the legal community, who battled and failed to get companies to attend inquests, notably Wattpad at the Frankie Thomas inquest and Snap Inc at Molly Russell’s inquest. Can the Minister undertake to close these gaps before Report?

A number of matters sit outside the scope of the Online Safety Bill. I am particularly grateful to the Secretary of State for committing in writing to further work beyond the Bill to ensure that the UK’s approach is comprehensive and watertight. The Government will be exploring ways in which the Data Protection and Digital Information (No. 2) Bill can support and complement these provisions, including the potential for a code that requires data preservation if a parent or enforcement officer contacts a helpline or if there is constructive knowledge, such as when a death has been widely reported, even before a Schedule 5 notice has been delivered.

The Government are engaging with the Chief Coroner to provide training in order to ensure that coroners have the knowledge they need to carry out inquests where children’s engagement with online services is a possible factor in their death. I am concerned about the funding of this element of the Government’s plans and urge the Minister to indicate whether this could be part of Ofcom’s literacy duties and therefore benefit from the levy. Possibly most importantly, the Secretary of State has undertaken to approach the US Government to ensure that coroners can review private messages that fall outside the scope of this Bill in cases where a child’s death is being investigated. I am grateful to the noble Lord, Lord Allan, for his support in articulating the issue, and accept the invitation to work alongside the department to achieve this.

There are only two further things to say. First, delivery is in the drafting, and I hope that when he responds, the Minister will assure the House that we will see the proposed amendments well before Report so that we can ensure that this works as we have all agreed. Secondly, the Government are now looking very carefully at other amendments which deal with prevention of harm in one way or another. I share the gratitude of Bereaved Parents for Online Safety for the work that has gone into this set of amendments. However, we want to see safety by design; a comprehensive list of harms to children in the Bill, including harms caused or amplified by the design of service; principles for age assurance which ensure that the systems put in place by regulated services are measurable, secure and fit for purpose; and a proper complaints service, so that children have somewhere to turn when things go wrong. What we have been promised is a radical change of status for the coroner and for the bereaved families. What we want is fewer dead children. I beg to move.

[Lord Allan of Hallam (LD)]

My Lords, some of the issues that we have been dealing with in this Bill are more abstract or generic harms, but here we are responding to a specific need of families in the UK who are facing the most awful of circumstances.

I want to recognise the noble Baroness, Lady Kidron, for her direct support for many of those families, and for her persistent efforts to use policy and the tools we have available to us here to improve the situation for families who, sadly, will face similar tragedies in future. I appreciate the time that she has spent with me in the spirit of finding workable solutions. It is an alliance that might seem improbable, given our respective responsibilities, which have sometimes placed us in publicly adversarial roles. However, one of the strengths of this Committee process is that it has allowed us to focus on what is important and to find that we have more in common than separates us. Nothing could be more important than the issue we are dealing with now.

I am pleased that it looks like we will be able to use this Bill to make some significant improvements in this area to address the challenges faced by those families, some of whom are here today, challenges which add to their already heart-wrenching distress. The first challenge these families face is to find someone at an online service who is willing and able to answer their questions about their loved one’s use of that platform. This question about contacts at online platforms is not limited to these cases but comes up in other areas.

As noble Lords will know, I used to work for Facebook, where I was often contacted by all sorts of Governments asking me to find people in companies, often smaller companies, concerning very serious issues such as terrorism. Even when they were dealing with the distribution of terrorist content, they would find it very challenging. There is a generic problem around getting hold of people at platforms. A real strength of the Online Safety Bill is that it will necessarily require Ofcom to develop contacts at all online services that offer user-to-user and search services to people in the UK. The Government estimate that 25,000 entities are involved. We are talking about Ofcom building a comprehensive database of pretty much any service that matters to people in the UK.

Primarily, these contacts will be safety focused, as their main responsibility will be to provide Ofcom with evidence that the service is meeting its duties of care under the Bill, so again, they will have the right people in the right companies on their database in future. Importantly, Ofcom will have a team of several hundred people, paid for by a levy on these regulated services, to manage the contacts at the right level. We can expect that, certainly for the larger services, there may be a team of several people at Ofcom dedicated to working with them, whereas for the smaller services it may be a pooled arrangement whereby one Ofcom staff member deals with a group. However, in all cases there will be someone at the regulator with a responsibility for liaising with those companies. We do not expect Ofcom to use those contacts to resolve questions raised by individuals in the UK as a matter of course, but it makes sense to make this channel available where there is a relatively small number of highly impactful cases such as we are dealing with here.

--- Later in debate ---

Noble Lords rightly asked when they may see the proposals. We will bring forward further details ahead of Report, but I am very happy to commit to sharing the draft clauses with the noble Baroness, Lady Kidron, in the first instance. It would be very helpful to us all, the Government included, for her to cast her expert eye over them. I hope that she will welcome this and I am very grateful to noble Lords for their contributions to the debate.

[Baroness Kidron (CB)]

I do indeed welcome it. I do not feel I can do justice to all the speakers; I think I will cry, as I did when the noble Baroness, Lady Newlove, was speaking. I shall not do that, but I will thank all noble Lords from the bottom of my heart and will speak to just a couple of technical matters.

First, I accept the help of the noble Lord, Lord Allan, on the progress of the data protection negotiations with the US Government. That will be very helpful. I want to put on the record that there has been a lot of discussion about the privacy of other users and ensuring that it is central, particularly because other young people are in these interactions and we have to protect them, too. That is very much in our mind.

I welcome and thank the Minister. He said a couple of things, including that he hoped that what he will bring forward will rise to the expectation—so do I. The expectation is set high, and I hope that the Government rise to it. In relation to that, I note that a number of noble Lords carefully planted their expectations in Hansard. I will be giving the noble Lord a highlighter so that he can find them. I note that it was a particular skill of the ex-Secretary of State for DCMS, for laying down the things she expected to see.

I understood “exploring” and “in our mind”; the Government have certain things in their mind. I understand the context of that because we are talking about other Bills and things that are yet to come. I want to make a statement—I do not know whether it is a promise or a threat; I rather suspect it is both. I will not rest until this entire ecosystem is sorted. This is not about winning an amendment or a concession. This is about putting it right for families and, indeed, for coroners, who are not doing a good job under the current regime.

Finally, I echo those who have pointed out the other amendments that we are seeking on safety by design, age assurance and having the harms in the Bill. I believe I speak for Bereaved Parents for Online Safety; that is what they wish to see come from their pain. It has been the privilege of my life to deal with these parents and these families and I thank the Committee for its support. With my conditions set out, I wish to withdraw my amendment.

Amendment 198 withdrawn.

--- Later in debate ---

[Baroness Morgan of Cotes (Con)]

My Lords, I will speak briefly to Amendment 218JA, spoken to by the noble Lord, Lord Allan. My name is attached to it online but has not made it on to the printed version. He introduced it so ably and comprehensively that I will not say much more, but I will be more direct with my noble friend the Minister.

This amendment would remove Clause 133(11). The noble Lord, Lord Allan, mentioned that BT has raised with us—I am sure that others have too—that the subsection gives examples of access facilities, such as ISPs and application stores. However, as the noble Lord said, there are other ways that services could use operating systems, browsers and VPNs to evade these access restriction orders. While it is convention for me to say that I would support this amendment should it be moved at a later stage, this is one of those issues that my noble friend the Minister could take off the table this afternoon—he has had letters about it to which there have not necessarily been replies—just by saying that subsection (11) does not give the whole picture, that there are other services and that it is misleading to give just these examples. Will he clarify at the Dispatch Box and on the record, for the benefit of everyone using the Bill now and in future, what broader services are caught? We could then take the issue off the table on this 10th day of Committee.

[Baroness Kidron (CB)]

My Lords, I will be even more direct than the noble Baroness, Lady Morgan, and seek some confirmation. I understood from our various briefings in Committee that, where content is illegal, it is illegal anywhere in the digital world—it is not restricted simply to user to user, search and Part 5. Can the Minister say whether I have understood that correctly? If I have, will he confirm that Ofcom will be able to use its disruption powers on a service out of scope, as it were, such as a blog or a game with no user-to-user aspect, if it were found to be persistently hosting illegal content?

[Lord Clement-Jones (LD)]

My Lords, this has been an interesting debate, though one of two halves, if not three.

The noble Lord, Lord Bethell, introduced his amendment in a very measured way. My noble friend Lady Benjamin really regrets that she cannot be here, but she strongly supports it. I will quote her without taking her speech entirely on board, as we have been admonished for that previously. She would have said that

“credit card companies have claimed ignorance using the excuse of how could they be expected to know they are supporting porn if they were not responsible for maintaining porn websites … This is simply not acceptable”.

Noble Lords must forgive me—I could not possibly have delivered that in the way that my noble friend would have done. However, I very much took on board what the noble Lord said about how this makes breaches transparent to the credit card companies. It is a right to be informed, not an enforcement power. The noble Lord described it as a simple and proportionate measure, which I think is fair. I would very much like to hear from the Minister why, given the importance of credit card companies in the provision of pornographic content, this is not acceptable to the Government.

The second part of this group is all about effective enforcement, which the noble Lord, Lord Bethell, spoke to as well. This is quite technical; it is really important that these issues have been raised, in particular by the noble Lord. The question is whether Ofcom has the appropriate enforcement powers. I was very taken by the phrase

“pre-empt a possible legal challenge”,

as it is quite helpful to get your retaliation in first. Underlying all this is that we need to know what advice the Minister and Ofcom are getting about the enforcement powers and so on.

I am slightly more sceptical about the amendments from the noble Lord, Lord Curry. I am all in favour of the need for speed in enforcement, particularly having argued for it in competition cases, where getting ex-ante powers is always a good idea—the faster one can move, the better. However, restricting the discretion of Ofcom in those circumstances seems to me a bit over the top. Many of us have expressed our confidence in Ofcom as we have gone through the Bill. We may come back to this in future; none of us thinks the Bill will necessarily be the perfect instrument, and it may prove that we do not have a sufficiently muscular regulator. I entirely respect the noble Lord’s track record and experience in regulation, but Ofcom has so far given us confidence that it will be a muscular regulator.

I turn now to the third part of the group. I was interested in the context in which my noble friend placed enforcement; it is really important and supported by the noble Baroness, Lady Morgan. It is interesting what questions have been asked about the full extent of the Government’s ambitions in this respect: are VPNs going to be subject to these kinds of notices? I would hope so; if VPNs are really the gateway to some of the unacceptable harms that we are trying to prevent, we should know about that. We should be very cognisant of the kind of possible culture being adopted by some of the social media and regulated services, and we should tailor our response accordingly. I will be interested to hear what the Government have to say on that.