Children’s Wellbeing and Schools Bill

Baroness Finlay of Llandaff Excerpts

Wednesday 14th January 2026 Lords Chamber

But it is important, on the point made by the noble Lord, Lord Meston, that the contact centre needs to know a bit about the background, needs to have appropriate training for its members who are looking after the children—you do not need a great deal of training, but you do need some—and, in particular, that the contact centre is meeting the absolute minimum standards, because there are centres out there that would not be entirely suitable for families and children. Consequently, I very strongly support this amendment.

[Baroness Finlay of Llandaff (CB)]

My Lords, I have my name on this amendment and I am grateful to the Minister from the Ministry of Justice, who met a group of us to look at how the findings and recommendations from the Cordis Bright report could be met. I would like to add a tiny word to the way in which this amendment was so well introduced.

The report’s findings showed that contact centres provide an important service, as we have already heard, and enable thousands of parents to have contact with children safely. But it pointed out that there is scope to improve emotional safeguarding and the provision of domestic abuse training for contact centre staff, and the importance of a system-wide approach to safeguarding adults or children from the risk of domestic abuse and other harm. The report presented a series of evidence-led recommendations to support this.

The point of the amendment is to ensure that there are appropriate standards. This is about raising standards everywhere, because it keeps the child at the centre of what is happening and being recommended.

[Lord Addington (LD)]

My Lords, I will briefly join the support for this amendment. If somebody is doing something that is potentially difficult, training will be essential, so that they understand what their role is, do not make basic mistakes, et cetera. I would have thought that this is something that should be there, but those who tabled the amendment think it is not. The Government should think about what the response should be, because, if people with this degree of knowledge think there is a need for better training, there probably is.

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[Baroness Smith of Malvern (Lab)]

My Lords, this amendment, in the name of the noble Baroness, Lady McIntosh, was moved by the noble Lord, Lord Meston. It would require all providers of child contact centre services to be accredited by the National Association of Child Contact Centres to national standards set by the Secretary of State. In responding to this, I start by recognising, as all noble Lords have, the vital role played by the National Association of Child Contact Centres and the many dedicated child contact centres across England and Wales. As the noble and learned Baroness, Lady Butler-Sloss, made clear, their work is fundamental to the family justice system, providing supervised or supported contact in a safe, neutral environment, allowing children to maintain a meaningful relationship with a non-resident parent. The commitment of staff and volunteers to safeguarding and creating a child-focused space is invaluable. I express my sincere appreciation for the work that they and the NACCC undertake.

I understand the motivation behind this amendment, but the Government do not believe that it is necessary and are already responding to some of the points made in this debate and in the debate in Committee. The NACCC already accredits the majority of centres in England and Wales, with research showing that unaccredited centres are uncommon. In preparing for this, I asked the obvious question: how many unaccredited child contact centres are there? Interestingly, the Cordis Bright research that the noble Baroness referred to found that there was only a small number of unaccredited contact centres, but the report did not provide a figure or estimate for the number of unaccredited contact centres. When those working in accredited child contact centres who took part in the research were asked about unaccredited contact centres, they indicated that such centres were few in number. This may well suggest that we have made progress, due to the efforts of the NACCC, in ensuring that many more child contact centres are accredited by it.

Following the meeting that noble Lords had with my noble friend Lady Levitt, which has been mentioned by several noble Lords, a range of work has been commissioned and is being taken forward by officials at the Ministry of Justice. One of those pieces of work is for officials to work with the NACCC to further understand how we can identify the number of unaccredited contact centres in England and Wales.

Also following from that meeting, other streams of work are taking place that will, I hope, provide reassurance to noble Lords on some of the specific issues that they have raised. These include, first, exploring the possibility of introducing a protocol or similar mechanism for mediators to ensure that they refer families only to accredited centres. Secondly, several noble Lords raised an important point about ensuring that those in child contact centres are suitably trained. Another piece of work is carrying out a further review of the mandatory training already in place for child contact centre staff and volunteers in order to ensure that it is as good as it can be. As I have already said, we are developing a more robust understanding of where any unaccredited centres are and of any concerns that may exist in relation to them.

While I completely understand that the amendment is well intentioned, I do not believe that mandatory accreditation is the best way to approach the issues that have been raised. The NACCC already provides effective leadership and oversight to the majority of centres. Further to this, the work the Ministry of Justice is now taking forward will provide additional reassurance in this space. I urge the noble Lord to withdraw this amendment, given the good work that is already being undertaken in relation to the points that noble Lords have raised.

[Baroness Finlay of Llandaff (CB)]

Before the Minister sits down, what action can be taken against a centre that appears to be quite dubious and unaccredited? While the amendment is not being accepted, there is recognition that there may be activities going on which are effectively underground. The children who may be having contact with a family member—usually a parent—in such a situation might be exposed to quite serious risk.

[Baroness Smith of Malvern (Lab)]

I do not believe that there is evidence to suggest that that is the case. All the research suggests that there is a very small number of unaccredited centres. My noble friend Lord Ponsonby made an important point about how it is possible to identify centres that are accredited. The vast majority of them are. Given that it is clear that the NACCC accreditation scheme covers the vast majority, I would have thought that that is the appropriate route. As I have said, we are going to ensure that there is a protocol for mediators that means they use only accredited routes. I would have thought that that would also have been the case for courts.

An unaccredited child contact centre might be used in limited circumstances for specific, short-term purposes because of the individual circumstances of the case—for example, in order to limit the travel that a child had to do in particular circumstances. Local authorities are under a legal duty to ensure that such provision meets all statutory safeguarding requirements and promotes the child’s welfare, so there is another level of assurance in the system. I will refer to my noble friend Lady Levitt the issue raised by my noble friend Lord Ponsonby about the ability of courts to always be able to determine the nature of the contact centres where they are referring children. He raised a reasonable point, and I am sure all of us would want to ensure that it is covered.

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[Lord Storey (LD)]

My Lords, I am moving this amendment on behalf of my noble friend Lady Tyler of Enfield. Her flight was delayed by 24 hours, so I am afraid noble Lords have got me instead. In moving Amendment 28 I will speak also to Amendment 97.

For far too long, child neglect has been absent from the conversation about supporting families and reducing the number of children in care. The consequences of neglect are devastating. It can impact on a child’s physical and mental health, hinder their development and disrupt their ability to form secure relationships. With a shift towards a greater focus on multi-agency family support across local authorities through the Families First initiative, now is the opportune time to take a strategic approach to tackling child neglect. NSPCC data over the past five years has consistently shown neglect to be the number one reason for people contacting its helpline.

Professionals continue to speak of a lack of national focus on tackling neglect, which has left many children without the right support. Resources and early help services —which have been at an all-time low while economic pressures have been at an all-time high—are receiving a welcome boost through measures in the Bill. But the new focus on support must go hand in hand with a greater focus on tackling neglect.

Persistently high levels of neglect, and those circumstances remaining unnoticed or unaddressed, reflect reduced early health services for families and uncertainty among the public about when services need to be involved in a child’s life. They are also impacted by rising child poverty levels. As they take steps to address embedded issues in children’s social care and implement their new child poverty strategy, the Government have a rare opportunity to ensure that neglect is a fundamental part of the discussion.

It is also important to note that many parents living in poverty make astonishing sacrifices to ensure that their children are not adversely impacted by material hardship. We must be clear that not all children living in poverty experience neglect, and neither does neglect happen only in families experiencing poverty; it is present in affluent households, too. However, emerging evidence does draw out links between poverty and all forms of harm.

Such a national strategy would make a real and tangible difference to the lives of children. Neglect often overlaps substantially with other forms of child maltreatment and can be present in other forms of abuse that are taking place. The Government must therefore wake up to the profoundly urgent crisis of child neglect and commit to a national child neglect strategy that gives children and families in England vital support before irreversible harm is done.

That is why early help is so crucial. Children need early, effective and holistic support to address these vulnerabilities, recover from harm and achieve positive outcomes. I was pleased to hear the Minister recognise in Committee that neglect is an enormously difficult and important area of work for children’s social care, and probably one where professionals and others need even more support to be able to identify it and take mitigating action.

The Government clearly agree that equipping professionals to identify concerns about neglect early, enabling parents to reach out for support in a non-stigmatising way, and ensuring that there are available resources to respond effectively to neglect, are vital to reducing the devastating impact that neglect can have on children.

While we are optimistic that the Children’s Wellbeing and Schools Bill will address some of these urgent concerns through measures such as the new multi-agency child protection teams, stronger information-sharing duties and consistent child identifiers, the reality is that, without the local services and expertise in place, neglect will continue to lack the national and local attention it so urgently needs. That is why a national child neglect strategy is essential.

Finally, the Minister noted in her response to the earlier version of this amendment in Committee:

“Protection from all forms of abuse, including neglect, is a key priority for the Government”.—[Official Report, 9/6/25; col. 1122.]


Neglect is often the earliest sign of child maltreatment. If the Government are serious about prioritising protection against all forms of harm and supporting families as early as possible, preventing and tackling neglect through a dedicated strategy must be a central plank of their response. I beg to move.

[Baroness Finlay of Llandaff (CB)]

My Lords, I return to the issue of the defence of reasonable punishment. My Amendment 97 asks the Government to look carefully at the report from Wales, following three years of implementation of their legislation. In response to my amendment in Committee, the Government repeated the statement that they were waiting for evidence from Wales. My amendment seeks only to make sure that this happens; it does not force the Government to take a decision but asks them to inform Parliament of their assessment of the Welsh findings and the implications for England.

I am grateful to the Minister for having met me after the Committee stage of the Bill. The evidence has increased that physical punishment harms children’s health and well-being and does not improve behaviour. That includes nearly 70 studies reviewed in the Lancet and evidence from the Royal College of Paediatrics and Child Health. No positive outcomes have been shown and there is a higher risk of later physical abuse, with clear links to behavioural problems and mental health difficulties.

This amendment is supported by 24 leading organisations in child health and child protection, social care and human rights. While we delay, children continue to be inappropriately physically punished. Contacts to the NSPCC adult and child helplines have shown an increase, not decrease, in concerns over physical punishment in recent years. Polling has shown that those with professional safeguarding responsibilities overwhelmingly support the approach taken in Wales and Scotland. The UN Convention on the Rights of the Child committee has repeatedly recommended that the UK repeal the defence of reasonable punishment when a child has had physical abuse.

The Wales report shows that the legislative changes are progressing well. The Minister for Children and Social Care, Dawn Bowden MS, described the review as evidence that the law is working and making significant progress in protecting children’s rights. The report concludes that Wales has made a clear rights-based shift away from physical punishment. There is strong interagency collaboration and a focus on prevention and education. Most referrals come from professionals, indicating that the system in Wales operates through normal safeguarding channels. Therefore, many professionals reported no increase in workload as the law aligns with their duties, finding that the law has clarified and strengthened their ability to protect children and have better conversations with parents. It has helped educate and support parents in managing behaviours differently.

There is no evidence that such legislation interferes with children in loving, supportive families, nor that any trusted stakeholders are disproportionately affected by removing the defence of reasonable punishment when they make decisions. Wales’s highly successful out- of-court parenting support scheme has had 365 individuals referred by the police between 2022 and 2024; 265 reported positive outcomes in increased parental confidence for children’s behaviour. Fewer than five cases were considered by the Crown Prosecution Service, and there have been zero convictions.

Some 95% of parents and 91% of the public know that physical chastisement is illegal in Wales. Such changes provide children with equal protection from assault. Aggressive physical chastisement leads the child to becoming more aggressive themselves over time and developing poorer quality parent-child relationships in later life, as well as showing emotional and behavioural difficulties in school and a variety of negative health and development consequences. Importantly, there is no evidence that physical punishment relates to any positive developmental outcome.

As we see in this group of amendments, the Government are investing in schemes to protect children at risk of abuse and to prevent them falling through the cracks in services. All these investments must be evaluated. The evidence from three years’ evaluation in Wales should not be ignored. We do not accept hitting adults—that is assault. Yet at the moment, hitting children in England in the name of discipline is viewed as acceptable, even though the relative force between the hand that hits and the small body of a child involves a greater risk of causing physical as well as emotional damage.

The three-year report is now before us. The amendment simply asks the Government to fulfil their promise to review the implications of these findings for children in England in order to provide equal protection from assault.