Retail Crime: Effects

Baroness Donaghy Excerpts

Thursday 5th December 2024 Lords Chamber

[Baroness Donaghy (Lab)]

I congratulate my noble friend Lord Hannett on initiating this debate and pay tribute to his years of campaigning for the rights of shop workers. I have worked with many women activists from USDAW over the years, particularly when I was a member of the women’s committee of the TUC. Of course, I worked with a predecessor of his, Lord Davies of Coity. When he was simply Garfield Davies, we were both members of the executive of the European TUC. More importantly, some would say, he roped me in to be a member of the TUC cricket team—a role he took extremely seriously while I stayed as close to the boundary as I could to avoid that leather ball.

I always admired USDAW’s work because my mother was a shop worker in the Scotch Wool Shop, in Woodward’s, the department store in Leamington, where I also worked for a while, and in Scholl’s Foot Care. None of those shops exist now. For years, the union has campaigned for more protection for its workers, and I welcome the Government’s announcement that there is to be the stand-alone offence that has already been referred to. I assume, by the way, that that also includes warehouses associated with retail. Perhaps the Minister could confirm that they will still be regarded as covered by that protection.

I had the privilege to move the Private Member’s Bill in this House that successfully provided for legislation on assaults against emergency workers. Of course, we all know that this does not solve all the problems. The level of violence some shop workers have had to face has already been described, and it is frightening. A few hundred yards from where I live in Peckham, a small bookmaker’s was invaded by a gunman not once, but twice. The second time, barely over £100 was taken and a gun was put to the head of the female assistant. Needless to say, that bookmakers never reopened. I wonder what Mr Chris Philp, with his bright idea of a citizen’s arrest, would have done in those circumstances.

I appreciate that the Government have made a number of announcements intended to tackle this issue. The additional money, which has already been referred to, to keep the National Business Crime Centre and the relevant national policing unit working will certainly help gather information over time and change the climate of crime left by the previous Government. If noble Lords opposite are a bit hurt by that remark, perhaps their Front Bench can explain why the Government left that increase of 30% in assaults and abuse of shop workers in one year, 2023.

Additional money to train the 13,000 extra neighbourhood police and PCSOs is also welcome. The noble Baroness, Lady Doocey, told us on Tuesday in questions on the Statement on respect orders and anti-social behaviour—a very useful trailer to this debate—that the Met website indicated a 15-minute wait for shopkeepers reporting incidents. This may explain why so many do not report incidents at all, and why thieves think they have a free pass. Will there be a concerted effort to tackle that response rate? Also, can the Minister say more about the neighbourhood policing guarantee, which intends to restore patrols in retail crime hotspots?

I have two other medium-term concerns. Can anything be done to clarify the current recorded crime data? The Office for National Statistics has stated that estimates from the Crime Survey for England and Wales should be designated as accredited official statistics, but apparently the police-recorded crime data has not been accredited, and we have been told that it should be used for illustration purposes only. Is that because the police have to record their data under so many different laws: the Theft Act, the Offences against the Person Act, the Criminal Justice Act, the Protection from Harassment Act and the Anti-social behaviour, Crime and Policing Act? Is there any way we can improve efficiency and effectiveness here?

My second medium-term concern is this: are the Government satisfied that Amazon is paying the same proportion of tax that shop owners have to pay to stay in business? It would be a pro-business move if the Government provided a level playing field for shop owners.

The USDAW survey indicates that 70% of staff experience verbal abuse, 41% of women experience sexism and 54% of non-white workers experience racial harassment. We are talking epidemic proportions here. Do we know whether supermarket owners are satisfied that their staffing levels provide a safer environment? Are they satisfied that the calibre and training of their security staff are sufficient for them to do a good job? I appreciate that small shops cannot necessarily make the same provisions.

Finally, I congratulate the Minister on his efforts to turn this lawless ship around. During the two hours of this debate, 109 shopworkers will have experienced incidents of violence and abuse. That is a shocking epitaph for the previous Government, but also a worrying statement about the kind of society we have become.