Financial Services Bill

Baroness Coussins Excerpts

2nd reading & 2nd reading (Hansard) & 2nd reading (Hansard): House of Lords
Thursday 28th January 2021 Lords Chamber

[Baroness Coussins (CB)]

My Lords, I declare my interest as an ambassador and former president of the Money Advice Trust, the charity which runs National Debtline and Business Debtline. I, too, congratulate the noble Lord, Lord Hammond, on his excellent maiden speech, and look forward later on to the second maiden speech in this debate, from my noble friend Lady Shafik.

I comment first on Clause 34 in relation to the debt respite scheme and, in particular, statutory debt repayment plans. I am delighted that the first element of the debt respite scheme, Breathing Space, is coming into force on 4 May this year. This will give people in debt much needed protection while they seek debt advice. But it is vital now that the Government prioritise the introduction of the second element of the scheme, which is statutory debt repayment plans—SDRPs. They have never been more needed than now, in the wake of Covid-19, and I hope the Government will set out a clear timetable for their implementation.

After all, there is a great deal of agreement on their merits. They will ensure that people who are repaying their debts in full, but who need to do so in an affordable way over a manageable period, will receive binding, legal protection from creditor action and from having additional interest, fees and charges added to their debts. Crucially, public sector creditors—including local authorities and central government—are included in the scheme, and I commend the Government for taking this step. When the Government first consulted on introducing SDRPs in 2018, no one could have foreseen where we would be today, in 2021, facing the severe financial impact of a pandemic, but it is clear now that SDRPs can be a key part of helping households to recover from the financial impact of the outbreak.

I would like to illustrate with one very quick example. Imagine a couple, with two children—one of them furloughed, the other with their hours cut. They struggle to cover their bills and miss a few council tax payments. Being at home with the children more than usual means their energy bill is higher than expected, so arrears build up. They have a mortgage and some outstanding consumer credit debts too. Despite getting an initial payment break on these, this has now expired. Fast forward a few months and, promisingly, they have returned to work and their income has stabilised. They can afford to make some payments towards their debts every month, but not enough to meet their obligations in full. As a result, the council starts enforcement proceedings to recover the arrears, and the energy company wants paying too. This couple will be able to repay their debts in full, but they need time. They need an option to do so affordably without being chased for more than they can pay or having extra fees or charges added. This is exactly what a statutory debt repayment plan would offer them, and it would stop their temporary financial difficulty growing into a bigger debt problem.

Of course, it is understandable that some time will be needed to pass regulations and ensure the necessary infrastructure is in place to introduce these repayment plans, but I hope that the Minister can assure the House that this will be an absolute priority for the Treasury. I ask the Minister to ensure that the Government set out a firm timetable for introducing the new plans.

I turn very briefly now to another important issue that I hope the Government will consider as the Bill progresses through this House. The Bill considers future regulation and rightly highlights the importance of maintaining high consumer protection standards. One area of current concern is that of “imposter” or “clone” websites which pose as legitimate free debt advice charities. Of course, the National Debtline or StepChange actually are free debt advice charities, but these imposter websites can be highly convincing and can mean individuals end up thinking they are speaking to a free debt advice charity when they are not. They may end up in inappropriate debt solutions or being charged significant fees. Will the Government use the Bill to close the regulatory loophole that allows this to happen by bringing forward an amendment to bring the activity of introducing an individual to a debt advice or debt solution service within the FCA’s regulatory remit?

Given the financial impact of Covid-19, it is more important than ever that people are offered safe routes out of debt, and I hope the Government will continue to make this a priority, through this Bill and elsewhere.