Consumer Rights Bill

Baroness Chapman of Darlington Excerpts

Monday 12th January 2015 Commons Chamber

[Philip Davies]

The point is this. Places such as viagogo guarantee the tickets. If someone enters into a transaction on a viagogo site and anything untoward or amiss takes place, viagogo will stand behind the transaction and ensure that no consumer loses out. When it comes to selling something that is fraudulent or counterfeit or selling a ticket that does not exist, there are already laws in place to stop that. We cannot create another law to make something that is already illegal more illegal. If the ticket exists and is genuine, I could not care less who is selling it, as long as it guarantees me my place in the grounds to watch the game I want to watch. I do not care who the original owner was, particularly when the secondary market exists and respectable companies such as viagogo are there, guaranteeing to the buyer that nothing untoward will happen.

[Jenny Chapman (Darlington) (Lab)]

Will the hon. Gentleman give way?

[Philip Davies]

I am going to press on because others want to speak.

If we stop this legitimate market, all the protections that the secondary market has introduced into it will disappear. What will happen is that it will not be possible to go to a legitimate company such as viagogo to buy a ticket and have it guaranteed that nothing can go wrong; rather, everyone will be competing outside with the Arthur Daley types with the mackintosh jackets and trilby hats trying to buy a ticket. Then people are taking their lives into their hands, as some of those tickets might not be what they seem.

If we want to protect the interest of consumers, it is essential to allow the legitimate secondary ticketing market to flourish. An event that I want to go to might come along, but I am not sure whether I can go to it because of my work commitments. All the tickets are sold out. I then find out that I am free to go to the event. Here the secondary market is the only one that allows me the opportunity to go to it. It will ask for a certain price, and if I do not want to pay it, I will not have to pay it. Nobody is fleecing anyone, because I will not pay the price if I do not want to. At least I would have had the opportunity to choose in a way that would not arise if no secondary market was available. That is why the secondary market works in the best interests of consumers. It also means that if someone has a ticket but cannot go, they can get rid of it. Some events do not even accept refunds when a ticket is bought, so it is possible to be left with a ticket and not be able to get shot of it.

The secondary market is good and a price cap does not work. Anybody who believes in the free market could not possibly agree with the amendment to the Lords amendment. I hope that common sense will prevail. I have no doubt that the hon. Member for Washington and Sunderland West will keep trying to peddle her socialist ideal outcome, with the Government interfering in every single market going just because she thinks certain things are too expensive. When she starts arguing that house prices should be capped because there are too few of them and too many people want to buy them, I will at that point have a little more respect for her. In the meantime, this is just pure political opportunism, which she thinks is populist but it is not in the best interests of anybody.

--- Later in debate ---

[John Robertson]

Therein lies a problem, because sometimes the tickets being sold are not even proper tickets—someone might just have made a very good copy. The person with the £500 would be taking that chance. I do not believe that is right—that is probably why the hon. Gentleman is sat on the other side of the Chamber and I am sat here. If the ticket says £25, £60 or £100—whatever the figure is—I expect to pay that. I do not have a problem if I have to pay a wee bit extra, but I would not be paying £500 or £1,000. The worst case I ever heard of was when two tickets for Wimbledon finals day, which were for disabled people, were being sold on eBay for £2,000 each, and the buyer had to buy the pair. That is not right, and I am talking about only a couple of tickets.

[Jenny Chapman]

Would my hon. Friend like to say something about venues? I understand that millions of pounds are being taken out of the music industry, in particular. I support small venues in my constituency. They really do struggle. I do not mind paying top dollar for a ticket for a band I want to see, but I want to know that that money goes to the person who bought the ticket at a fair price, the venue or the artist.

[John Robertson]

My hon. Friend makes a good point. I like to think that the small venues are for new bands—people who are up and coming and do not have a great following. I have bought a ticket to see AC/DC at Hampden Park, which I had no problem doing because it holds 50,000 people. That was easy, but there is a genuine problem in respect of the small venues. We have a new venue in Glasgow called the Hydro, which holds 13,000 people. I have been there and it is fantastic, but even there, depending on who is coming, the ticket touts are out selling the tickets.