Mobile Phone and Broadband Prices

Baroness Blower Excerpts

Tuesday 9th December 2025 Lords Chamber

[Baroness Lloyd of Effra (Lab)]

The noble Lord is right to stress the importance of investing in our digital infrastructure, both in the mobile network and, I would also say, in the fibre network through Project Gigabit. The shared rural network continues to operate this year, bringing more availability to areas that are not covered. Our mobile coverage is increasing year on year.

[Baroness Blower (Lab)]

My Lords, services such as NHS appointments, banking and even shopping, regrettably, have moved online. The typical cost of broadband is around £400 a year—assuming, of course, that people can afford to buy a phone or computer. A new class of social exclusion is therefore emerging. What assessment have the Government made of this new level of social exclusion and its consequences?

[Baroness Lloyd of Effra (Lab)]

Earlier this year, the Government published the Digital Inclusion Action Plan, which set out a number of the measures that we are taking, on top of the importance of the digital infrastructure being in place. They include measures on access to devices and the skills and confidence to enter the online world. There are social tariffs that consumers can use; they should contact their providers to make sure that, if they are eligible for them, they can take them up.